The department which fulfils the core activity of the hotels which is to sell rooms, that is why it is considered as the nerve center of the hotel.

Who is in-charge of posting charges into guest folios and 

assisting guests in settling their accounts?

Who works overnight and is responsible for checking and closing out hotel's financial activities?

Who is responsible for all aspects of operations at the hotel to day-to-day staff management and guests?

Which of the following is NOT INCLUDED in uniformed service position?

Who reeceives and record room reservation requests and 

creates reservation documents?

Who oversees front desk operations, particularly the registration of guest and

tasked in supervising front office work shifts?

Who reserve, register and assign rooms to guests and

maintain information about the availability of rooms for sale and vital facts about the hotel services and facilities?

Handles all future reservations, matching the needs of the guests with the hotel.

Assist guest in all related functions in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

Serves as the guest liaison with both hotel and non-hotel attractions, facilities, services, and activities.

The head of the housekeeping department. Is responsible for the hotel policies, procedures, and standards related to housekeeping operations.

He or she heads the shift in a twenty-four-hour housekeeping service. He or she explains the executive housekeeper’s policies, procedures, and standards to all housekeeping supervisors.

He or she also controls the resources of the floor such as room attendants and housemen; bed and bath linens; guest room amenities; and cleaning materials and equipment.

Male cleaning personnel that are assign to clean public areas.

Which position is primarily tasked with ensuring that all guest requests are handled promptly and efficiently?

Who is responsible for training and supervising housekeeping staff to ensure high standards of cleanliness?

Which position is primarily responsible for ensuring that all guest inquiries are addressed and resolved in a timely manner?

He or she maintain the landscape and gardens of the hotel.

He or she arranges flower displays for various departments of the hotel.

•He or she heads the shift in a twenty-four hours housekeeping service. He or she explains the executive housekeeper’s policies, procedures, and standards to all housekeeping supervisors. The assistant housekeeper also performs some administrative works.

•He or she leads the washer men, dry cleaners, ironers in cleaning linens and uniforms.

•This is a small refrigerator. It has food and drinks inside that will charged to the guest when consumed.

•This is normally situated inside the closet. This is where guests can store and keep their valuables.

It is responsible to wash tons of linen and uniforms that are generated daily.

Cleaning the guest room is a duty of the ____.

13.  Which of the following is the correct cleaning materials for laundry?

A guest who has reserved an accommodation neither turns up nor cancels it can be called as

Guest who requests a room rental, without having made a reservation is called as

A room status that indicates the guest has left the hotel without making arrangements to settle his/her account is called as

Identify this Job Profile.

Identify the Job Profile.

Identify the Job Profile