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WorksheetsIndustry 4.0 Safety Pre-Quiz
Total questions: 74
Worksheet time: 37mins
Working together respectfully and effectively demonstrates good _________.
Independence
Resources
Communication
Philosophies
Who is responsible when effective communication cannot be established?
The sending party
The receiving party
Both parties
External noises
A manager is attempting to communicate a new production process, but no one seems to understand the procedure. Which of the following responses is more likely to improve communication?
The manager should repeat the information in a louder voice.
The manager should try to express the information differently.
Management should abandon the process change.
A manager with better speaking skills should explain the information.
Which of the following is an example of an encoded communication?
Messages that require a special key to decode.
Information that is classified top secret.
An idea that has been converted to words or images.
Data that is safely stored on a password-protected computer.
Where does communication begin?
In the Receiver's mind.
As a Sender's idea.
As an abstract concept that requires encoding.
During the transfer of information.
Which of the following is a valid limitation on the encoding of information?
The importance of the idea.
The bias of the Sending party.
The capabilities of the Receiving parties.
There are no valid limitations.
__________ is considered a universal language for communication.
b. Morse code
a. Esperanto
c. Sign language
d. Mathematics
Making assumptions about feelings, opinions, or motivations is a type of __________ that can hinder effective communication.
a. Barrier
b. Misunderstanding
c. Distortion
d. Filter
When creating a written message, always be sure to include the who, what, where, __________, and why information to ensure effective communication.
Cost
when
Will
If
When preparing a message, information accuracy can be improved during the __________ process.
Editing
Censoring
Organizing
Construction
Which of the following is an example of effective communication?
Leaving the Receiving party with few questions
Sticking to the point of the topic
Using filler words or phrases in a message
Frequently repeating talking points.
A Receiver's __________ skill is extremely powerful and plays the greatest role in a successful communication process. a. Listening b. Language c. Feedback d. Transformation
Listening
Language
Feedback
Transformation
Which of the following is the most difficult part of the communication process?
Filtering
Decoding
Encoding
Organizing
If a message seems negative, the Receiver should ask the Sender for __________. a. Cues b. Clarification c. Common Patterns d. Concerns
a. Cues
b. Clarification
c. Common Patterns
d. Concerns
The special responsibility of the Receiver is to avoid making __________. a. Preferences b. Assumptions c. Internal Filters d. Translation Errors
a. Preferences
b. Assumptions
c. Internal Filters
d. Translation Errors
A(n) __________ Receiver is fully involved in the success of the communication process.
a. Primary
b. Effective
c. Participating
d. Active
Which of the following is not an effective way for a Receiver to understand the Sender?
Focusing on small details.
Ignoring simple misstatements.
Decoding the main talking points.
Avoiding distractions.
__________ are habits that reduce the effectiveness of the communication process.
Assumptions
Misconceptions
Barriers
Biases
If a Receiver wants to improve their listening habits, they should __________.
Refuse to ask questions while the Sender is engaged
Identify the Sender's cues and recognize organized patterns
Concentrate on the Sender's body language
Copy the Sender's message rather than take notes
What is the best way to respond to a disgruntled customer's phone call?
Refer the customer to your immediate supervisor.
Attempt to calm down the customer with positive body language.
Remain courteous and respond to their concerns in a professional manner.
Place the customer "on hold" until they are more reasonable.
Which of the following gestures can be used to show that you are engaged and actively listening?
Maintain eye contact with the speaker.
Lean back in your chair.
Finish the speaker's sentences or ideas.
Participate when it is your turn to speak.
__________ is a special message sent from a Receiver to a Sender after a message has been conveyed.
a. Feedback
b. Noise
c. Interference
d. Distortion
Contradicting points of view between different countries can lead to __________ problems when communicating.
b. Cultural
a. Financial
c. Technical
d. Legal
Which of the following examples can physically interfere with the transmission of a message?
Making assumptions about the purpose of a speech
Using slang or jargon in an office memo
Prejudice against a young speaker
Loud machinery on the factory floor
__________ is a negative element of the communication process that is always present in one form or another.
Transference
Filler
Bias
Noise
Which of the following steps are part of initiating the conflict-resolution process?
Assess your values.
Improve the relationship.
Avoid blame.
Ask open-ended questions
__________ involves all parties working out a process to reach a common goal.
Collaboration
Evaluation
Preparation
Assertion
Which of the following shows effective communication in the workplace?
Speaking first to control the conversation
Being friendly with a select few team members
Writing everything down before communicating
Being aware of verbal and non-verbal messages
Which hand gesture means "I am defensive. I am not receptive to what you are saying"?
Fingers together
Folded arms
Chin stroke
Fingers strumming
Which of the following work groups is an example of a team?
The engineering department
A product development project
The corporate leadership task force
A lunchroom planning committee
A(n) ________ work group tends to be more social than traditional work groups.
a. Informal
b. Formal
c. Structured
d. Hierarchical
Which of the following work groups has the authority to make decisions without having an active management representative?
Problem-solving work group
Leadership work group
Self-Directed work group
Advisory council work group
Having __________ is a key characteristic of a successful team.
Loose focus
Independence
Feedback
Trust
Work teams use structured __________ to solve problems, resolve conflicts, and interact with each other.
Solutions
Processes
Data
Management
A diverse team is comprised of __________ with different skills for their area of expertise.
Project Leaders
Goal-Oriented Members
Subject Matter Experts
Equal Rank Groups
A team's __________ depends on the complexity of the team's goal and the range of skills necessary to achieve it.
Hierarchy
Size
Structure
Communication
A team's success is measured by its __________.
Goals
Behavior
Output
Productivity
Which of the following is an example of good team member behavior?
Agreeing with every idea presented by the group.
Questioning the competence of other team members
Withholds ideas to keep team meetings bearable.
Tolerating the time-consuming team process.
A(n) __________ is an organized production area that groups together all the machines needed to make a group of parts.
Production group
Manufacturing team
Operation division
Work cell
Most production groups are headed by a(n) __________.
Manufacturing supervisor
Quality assurance department
Plant manager
Production foreman
Most companies use a standardized form called a(n) __________ to request maintenance.
Suggestion form
Equipment order
Job ticket
Control request
Production teams often hold a meeting before __________ to schedule jobs and communicate issues that have arisen during the previous shift.
Shutdown
Changeover
Maintenance
QA Checks
A common example of __________ is using multi-colored lights to signal the condition of a process or piece of equipment.
Visual management
Procedural safety
Operation signaling
Task enhancement
Production data is presented as __________ so that information can be processed quickly.
Departmental memos
Charts or graphs
Operations manuals
Datacenters
A(n) __________ is a baseline measurement used by a company to determine how well their process is improving.
Control
Standard
Goal
Metric
Which of the following is a guideline that should be used for setting goals?
Set only long-term goals.
Do not set goals that are too specific.
Goals should always be reachable.
Do not evaluate progress too frequently.
Production teams are led by a(n) __________ that provides leadership and support for the team.
Team leader
Auditor
Advisory committee
Inspector
Which of the following is not a member of a factory line's production team?
Material handlers
Machine operators
Set-up personnel
Corporate liaison
Job __________ may be used to identify training the person needs to acquire to perform their tasks.
Reviews
Descriptions
Requirements
Audits
The two main components of a(n) __________ are its responsibilities and its skill set.
Performance review
Job Description
Work group
QA inspection
A Responsibility __________ is a list of job tasks, team members, and other personnel that can be used to create work assignments.
Setup
Chart
Matrix
Schedule
A self-directed employee describes someone that __________.
Works alone
Supervises themselves
Does not work well in teams
Works and learns independently
Periodically reassigning certain tasks helps to __________ different team members.
Cross-train
Support
Isolate
Flex-schedule
Which of the following is a good use of an employee's time when a task is finished early?
Begin working on whatever task they feel is best.
Take a well-deserved break.
Work on an assigned task that has not yet been completed.
Ask their supervisor to assign tasks that better suit their time.
__________ employees may willingly ask for assignments to learn new skills or improve their expertise.
Collaborative
Hands-on
Fast
Self-directed
The first step of solving a problem is to __________.
Propose solutions
Determine the cause
Work out the process
Define the problem.
Which of the following is the ultimate job of a work team?
To solve problems
To create data
To reduce individual workloads
To promote specialization
How can teamwork help improve the operation of an industrial plant?
It reduces production by making employees more social.
It helps profitability by giving employees more work to complete.
It gives employees a voice against management.
It produces more unique ideas than a single person could.
What is the name of the technique used to generate ideas as quickly as possible regardless of whether or not they can work?
Drafting
Outlining
Brainstorming
Nucleation
When assigning brainstorming responsibilities, the team should have a(n) __________.
Process table
Facilitator
Data source
Outline
A(n) __________ is the fundamental problem that causes other problems to occur.
Source problem
Root cause
Basis
Basic problem
What is the process of building ideas into other ideas called?
Backtracking
Snowballing
Piggybacking
Associating
One person has absolute decision-making authority for the entire group in a(n) __________.
Unanimity
Consensus
Dissention
Autocracy
Which of the following are necessary for an organization's changes to be effective?
The organization's administrators must give strict directives.
The organization's mission statement must be amended.
The organization's employees must be fully supportive.
The organization's power structure must also be formally changed.
A copy of the relevant OSHA standard must be available to workers who attend __________.
Safety committee meetings
OSHA required training
Production training
New line planning meetings
Observing a worker using a new piece of equipment is __________.
Required by OSHA
Uncalled for and causes worker humiliation
The best way to know that they can use it correctly
Not required if the employee has read the manufacturer's warning labels
The number one type of training provided to employees is __________ training and is required by OSHA to prevent workplace injuries.
Orientation
Health and safety
First aid
Disaster response
Companies have a better ability to match workers to specific job needs if they use __________.
Statistical Process Control
Cross-training
Sensitivity
Better background hiring checks
After a new production employee has been taken through the __________ his or her participation is documented according to company policy.
Building tour
Evacuation procedures
Safety orientation
Payroll orientation
Before a new machine is put into production, companies should provide __________ to the operators.
Training
Manuals
PPE
Safety guards
Emergency training like a first aid refresher should be provided __________.
Every year
Twice a year
Once per review period
Only when hired
The process used to communicate safety concerns __________.
Is an important topic to cover in a safety orientation session
Is unimportant to an assembly worker
Must be approved by OSHA prior to implementation
Is a long drawn-out process
Clear statements of expectations are needed when ___________.
a. Training employees
b. Conducting meetings
c. Writing reports
d. Setting goals
Communicating __________ is important when training employees.
a. At the appropriate level
b. In a complex manner
c. With excessive jargon
d. In a casual tone
