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WorksheetsChapter 2 - Types of Communication and Language
Total questions: 26
Worksheet time: 22mins
_______ is a process through which you send messages to and receive feedback from others.
sender
communication
nonverbal communication
communication model
Hearing is passive and involuntary, while active _____ is intentional and requires effort.
communication
hearing
listening
nonverbal communication
This type of communication uses body movements, gestures, and facial expressions.
nonverbal
verbal
sign language
communication model
Which of the following is an example of nonverbal communication in a business setting?
Speaking
Writing
Facial expressions
Listening
Why is active listening important in business communication?
To show off your listening skills
To understand the speaker's message accurately
To interrupt the speaker
To dominate the conversation
Which form of communication enables people in the business organization to communicate with each other at the same level?
Downward communication
Horizontal communication
Internal communication
Upward communication
In a business meeting, what is an example of active listening?
Listening close and taking good notes
Skimming the outline carefully
Moving around while others speak
Focusing on main ideas being communicated and responding with full attention
The Chief Excecutive Officer (CEO) holds a meeting with mid-level and lower level managers to cover the previous year’s performance numbers and discuss next year’s goals. What type of business communication is presented?
Horizontal Business Communication
Lateral Communication
Internal Business Communication
Downward Communication
A member of the marketing team discusses modifying an ad campaign’s design with a web designer on the technology team. What type of business communication is this an example of?
Lateral Communication
External Communication
Internal Communication
Downward Communication
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Written communication includes which of the following?
interviews
speeches
reports and forms
films
True or False: Business Communication includes both Written and Oral Communication?
True
False
Most of what a person communicates comes from words.
True
False
Which of the following is an example of a technical document?
Novels
Instruction manuals
Poems
News articles
7% of meaning comes from words, 55% comes from facial expression/posture, 38% from vocal intonation and inflection
True
False
Delivering messages by means other than speaking or writing.
Verbal Communication
NonVerbal Communication
Teleconference
Channel of Communication
Why is written communication essential in business? Provide an example.
Written communication is time-consuming and unnecessary in business
Written communication is not essential in business, verbal communication is enough
Written communication can lead to misunderstandings and should be avoided in business
Written communication provides a record of agreements, instructions, and decisions, and ensures clarity and accountability. For example, emails, memos, and contracts are all forms of written communication used in business.
During a team meeting, which of the following is an example of verbal communication?
Writing an email to a colleague
Giving a presentation on the project's progress
Using hand gestures to emphasize a point
Maintaining eye contact with a team member while listening
The set of uniform and commonly accepted rules governing spelling, grammar, pronunciation and vocabulary is called?
Morphemes
Standard English
Oral Language
Semantics
Which of the following is NOT a type of communication?
Written
Visual
Technical
Non-Verbal
What rules permit us to combine morphemes into sentences and understand how words and punctuation are organized within a sentence?
Semantic
Pragmatic
Phonological
Syntactic
A graph is what type of communication?
Non-verbal
Written
Verbal
Visual
Informal language is used to inform and instruct in technological and scientific fields.
True
False
Morphemes are the smallest units of meaning that when combined make up other words.
True
False
Communication can flow upward from lower levels of an organization to upper levels, horizontally from equal levels, or downward from upper levels to lower levels. This is known as _________
Business Communication
Internal Communication
Communication Management
Business Communication
Pragmatic means rules of language use, including being able to appropriately speak in different contexts, such as conversational and formal.
True
False
