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Everyday Communications Skills

Total questions: 81

Worksheet time: 1hrs 14mins

Name
Class
Date
1.

Apa yang dimaksud dengan mendengarkan kritis?

a)

Hanya mendengar kata-kata yang diucapkan

b)

Memahami, menganalisis, dan mengevaluasi informasi

c)

Mengabaikan konteks pembicaraan

d)

Mendengarkan tanpa memberikan perhatian

2.

Apa manfaat dari mendengarkan secara kritis?

a)

Mengabaikan pendapat orang lain

b)

Membuat keputusan yang salah

c)

Menjadi pendengar pasif

d)

Mencegah kesalahpahaman

3.

Apa yang dimaksud dengan aktif mendengarkan?

a)

Memberi perhatian penuh pada pembicara

b)

Mendengarkan sambil melakukan hal lain

c)

Hanya mendengarkan tanpa merespons

d)

Mengabaikan nada suara pembicara

4.

Apa tujuan dari parafrase dalam mendengarkan kritis?

a)

Mengulang informasi dengan kata-kata sendiri

b)

Mengabaikan informasi yang disampaikan

c)

Membuat kesimpulan tanpa mendengar

d)

Menyampaikan pendapat pribadi

5.

Apa yang harus dilakukan setelah mendengar informasi?

a)

Mengevaluasi kredibilitas sumber

b)

Mengabaikan isi pesan

c)

Menyimpulkan tanpa analisis

d)

Mendengarkan tanpa berpikir

6.

Apa yang dimaksud dengan kredibilitas dalam komunikasi?

a)

Hanya berbicara tentang diri sendiri

b)

Mengabaikan pendapat orang lain

c)

Landasan utama dalam membangun kepercayaan

d)

Kemampuan untuk berbicara tanpa henti

7.

Apa yang dapat meningkatkan kredibilitas seseorang?

a)

Mengabaikan kebutuhan orang lain

b)

Keahlian dan hubungan yang baik

c)

Banyak berbicara tanpa mendengarkan

d)

Hanya memiliki pendidikan formal

8.

Apa yang harus dilakukan saat membuka percakapan?

a)

Mengabaikan kontak mata

b)

Perkenalkan diri dengan jelas

c)

Bicara tanpa tujuan

d)

Menggunakan bahasa yang rumit

9.

Apa yang dimaksud dengan mempertahankan percakapan?

a)

Menjaga agar percakapan tetap mengalir

b)

Menghentikan pembicaraan secara tiba-tiba

c)

Mengabaikan umpan balik

d)

Berbicara tanpa mendengarkan

10.

Apa yang harus dilakukan untuk menunjukkan bahwa Anda mendengarkan?

a)

Mengalihkan perhatian

b)

Mengabaikan apa yang dikatakan

c)

Memberikan umpan balik yang relevan

d)

Berbicara lebih keras

11.

Apa yang dapat membantu membuat poin Anda lebih hidup?

a)

Berbicara tanpa struktur

b)

Menggunakan jargon yang rumit

c)

Cerita dan contoh konkret

d)

Mengabaikan audiens

12.

Apa yang harus dilakukan untuk menyesuaikan emosi audiens?

a)

Hanya fokus pada fakta

b)

Mengabaikan perasaan mereka

c)

Berbicara tanpa empati

d)

Memahami keadaan emosional mereka

13.

Apa yang dimaksud dengan seni percakapan?

a)

Kemampuan untuk berbicara tanpa henti

b)

Mengabaikan pendapat orang lain

c)

Hanya mendengarkan

d)

Interaksi yang efektif dan menyenangkan

14.

Apa yang harus dilakukan saat mengajukan pertanyaan?

a)

Mengabaikan jawaban

b)

Mengajukan pertanyaan tertutup

c)

Berbicara tanpa henti

d)

Menggali informasi lebih dalam

15.

Apa yang sebaiknya dilakukan saat menutup percakapan?

a)

Menyerang lawan bicara

b)

Mengubah topik

c)

Menyimpulkan poin utama

d)

Mengabaikan poin utama

16.

Mengapa penting untuk menawarkan tindak lanjut setelah percakapan?

a)

Untuk mengalihkan perhatian

b)

Untuk menutup percakapan dengan cepat

c)

Untuk menunjukkan komitmen untuk melanjutkan percakapan

d)

Untuk menghindari komunikasi lebih lanjut

17.

Apa yang sebaiknya diakhiri dengan catatan positif?

a)

Percakapan yang tidak diinginkan

b)

Percakapan yang menyenangkan

c)

Percakapan yang menegangkan

d)

Percakapan yang tidak penting

18.

Apa yang dimaksud dengan komunikasi dalam situasi sosial?

a)

Interaksi yang melibatkan pertukaran informasi

b)

Hanya berbicara tentang cuaca

c)

Menghindari percakapan

d)

Berbicara tanpa tujuan

19.

Apa yang harus dilakukan untuk mengurangi ketegangan dalam percakapan?

a)

Menyalahkan pihak lain

b)

Mengubah topik pembicaraan

c)

Menghargai hubungan yang ada

d)

Mengabaikan perasaan lawan bicara

20.

Apa yang penting untuk dilakukan sebelum memasuki percakapan?

a)

Meningkatkan kesadaran diri

b)

Bersikap acuh tak acuh

c)

Mengabaikan emosi

d)

Mempersiapkan argumen yang kuat

21.

Apa yang sebaiknya dilakukan saat menghadapi percakapan tak terduga?

a)

Menghindari percakapan

b)

Berlatih dan mempersiapkan diri

c)

Bersikap defensif

d)

Menyerah pada situasi

22.

Apa yang harus dilakukan untuk menyampaikan pesan dengan sopan?

a)

Menggunakan bahasa yang kasar

b)

Bersikap agresif

c)

Menggunakan bahasa yang tenang dan terukur

d)

Mengabaikan perasaan orang lain

23.

Apa yang dimaksud dengan mendengarkan dengan aktif?

a)

Hanya mendengar tanpa merespons

b)

Mendengarkan dan memberikan umpan balik

c)

Mengabaikan apa yang dikatakan

d)

Berbicara lebih banyak daripada mendengarkan

24.

Apa yang sebaiknya dilakukan setelah percakapan?

a)

Mengulangi kesalahan yang sama

b)

Menyerah pada situasi

c)

Refleksi dan tindak lanjut

d)

Mengabaikan hasil percakapan

25.

Apa yang harus dilakukan untuk mengendalikan emosi selama percakapan?

a)

Menyatakan semua emosi tanpa filter

b)

Bersikap defensif

c)

Mengabaikan emosi

d)

Mengelola reaksi dan tetap fokus

26.

Apa yang sebaiknya dilakukan untuk mengurangi kesalahpahaman?

a)

Mengabaikan niat kita

b)

Menyatakan niat kita kembali

c)

Bersikap acuh tak acuh

d)

Mengubah topik pembicaraan

27.

Apa yang dimaksud dengan pengakuan tanggung jawab dalam percakapan?

a)

Menyerah pada situasi

b)

Menghindari masalah

c)

Mengakui kesalahan atau tanggung jawab sendiri

d)

Menyalahkan orang lain

28.

Apa yang sebaiknya dilakukan saat memberikan umpan balik negatif?

a)

Menyalahkan pihak lain

b)

Bersikap agresif

c)

Menggunakan keterampilan khusus

d)

Mengabaikan perasaan orang lain

29.

Apa yang harus dilakukan untuk menjaga kejelasan dalam percakapan?

a)

Menyatakan kembali niat dengan jelas

b)

Menggunakan bahasa yang ambigu

c)

Mengabaikan apa yang dikatakan

d)

Bersikap defensif

30.

As future teachers:

a)

It is important to create an environment that is comfortable for students to discuss difficult issues.

b)

At the end of class, always be sure to deliver your opinion on a topic, as you will most likely be correct.

c)

Ask your students to divide the class on their opinions and then you can teach to each side of the class.

d)

Allow students to talk however they please, as this will best facilitate expression.

31.

According to 100% of students, who is the coolest teacher in town?

a)

Mr. Pachan

b)

Miss Bliss

c)

Professor Albus Dumbledore

d)

Miss Krabappel

32.

When discussing:

a)

It is important to speak louder than the person whom you are talking to.

b)

Remember that you are only trying to convince the other person of your side of the discussion.

c)

You are allowed to disagree, but do it in a way that gives others the same right.

d)

Be stern and stand your ground. Do not change your opinion.

33.

According to the 10 rules for a good conversation:

a)

It is important to look like you know what the speaker is talking about, don't say you don't know.

b)

Use close-ended questions to continue the conversation.

c)

Always equate your experiences, if they speak of something, make sure you tell a similar story.

d)

Try not to repeat yourself, as it can come off as condescending or boring.

34.

With regards to the Taxonomy:

a)

We can create HOTs without the use of LOTs

b)

We must first use LOTs and then build these thoughts and ideas into HOTs

c)

The chart can be used in any order, as the skills do not connect.

d)

The ability to use one 'level' of thinking at a time occurs.

35.

According to Bloom's Taxonomy, Remember and Understand are examples of:

a)

Lower Order Thinking

b)

Higher Order Thinking

c)

Using, Implementing

d)

Organizing, Structuring, outlining

36.

CALP Stands for:

a)

Common Academic Language Practice

b)

Correct Analyzation of Linguistic Properties

c)

Cognitive Academic Language Proficiency

d)

Cognitive Allegiance of Linguistically Prepared

37.

Academic English:

a)

Is the language that is necessary for success in school.

b)

Is language that is used in everyday life.

c)

Based on knowledge of a particular subject

d)

Can only be achieved at a university.

38.
Kinesics are a type of non-verbal code that refer to:
a)
The space used to communicate
b)
Your eye contact with the audience.
c)
The emotions that are given through your face while speaking.
d)
Body movements, gestures, and posture.
39.
Clothing and personal adornment is:
a)
Interchangeable according to the audience and topic.
b)
Is always best when done in professional attire i.e suit, dress etc.
c)
Has no effect on the message of the speaker.
d)
a factor that applies to the audience, but not the speaker.
40.
What is the difference between an argument and a discussion?
a)
There is no difference between the two, only how you convey it to your audience.
b)
An argument is when the other party sees your side, and a discussion takes place after this happens.
c)
An argument is a healthy way to discuss, and the meaning of the two are about the same.
d)
An argument is when you are demanding someone change their opinion, while a discussion is a responsible exchange of ideas.
41.
Meanings can be expressed in two different codes:
a)
Verbal & Nonverbal
b)
Future & Present
c)
Verbal & Written
d)
Present & Past
42.
Verbal communication relies on non-verbal communication to:
a)
fine tune the message being conveyed.
b)
Verbal communication and non-verbal are completely separate.
c)
Completely take over and deliver the entire meaning.
d)
Allow listeners to take more notes while the 
43.
Communication barriers are:
a)
non-verbal ways of communicating.
b)
Any factor that doesn't allow the understanding between a sender and their audience.
c)
Necessary for effective communication in the real-world.
d)
Educational ways of discussing communication in the classroom.
44.
The four types of communication are:
a)
Radio, TV, Newspapers, and Cellphones.
b)
Cellphones, computers, tablets and books.
c)
Reading, Writing, Listening and Speaking
d)
Science, Technology, Math and Literacy.
45.
Which of the following is an example of a psychological barrier in communication:
a)
A physical wall that prevents two people from hearing one another.
b)
A difference in opinion due to alternate cultures and beliefs.
c)
Spelling or punctuation errors in the communication.
d)
Boredom relating to the issue being communicated.
46.
Intrapersonal communication refers to:
a)
Communication that takes place in a large group.
b)
Communication that takes place among one or two people
c)
Communication that takes place within ourselves.
d)
Communication that takes place among differen
47.
According to Chris Anderson, the founder of TEDtalks, there are four major ideas behind a speech.  Which is one of these ideas?
a)
Speak loudly so your audience can hear you.
b)
Use a large vocabulary so you appear knowledgable on your subject.
c)
Focus on one major idea.
d)
Discuss with audience ways to become a public speaker before starting.
48.
A stuffy classroom; hard, unbearable seats; heat on a summer's day...are all examples of what type of communication barrier?
a)
Physical
b)
Perceptual
c)
Psychological
d)
Physiological
49.
What happens when we communicate
a)
The sender decodifies the message and the receiver codifies the message.
b)
There is no knowledge of what happens when we communicate, just that it is an innate part of humanity.
c)
The sender codifies the message and the receiver decodifies the message.
d)
Speaking and Listening happen at the same time.
50.
What is Communication?
a)
When a person talks and listens to a conversation.
b)
Creating meaning between two or more people through the expression and interpretation of messages
c)
The use of telephones, TV, radio and other sources to convey a message
d)
The ability of two people to discuss topics with one another.
51.

Which expression is used for Clarifying Questions?

a)

"I'm sorry, could you repeat your question, please?"

b)

"Well, actually, I'd prefer not to discuss that today."

c)

"If you don't mind, could we discuss that on another occasion?"

d)

"Sorry, I don't know that off the top of my head."

52.

Which expression is used for Avoiding Giving an Answer?

a)

"If I could just rephrase your question. You'd like to know..."

b)

"I'm afraid that's not really what we're discussing today."

c)

"Does that answer your question?"

d)

"So, in other words, you would like to know whether..."

53.

Which expression is used for Admitting You Don't Know?

a)

"I'm afraid I'm not in a position to answer that question at the moment."

b)

"Sorry, that's not my field. But I'm sure Peter Bott from Sales could answer your question."

c)

"Can we get back to this point a bit later?"

d)

"Perhaps we could go over this after the presentation."

54.

Which expression is used for Postponing Questions?

a)

"If you don't mind, I'll deal with/come back to this point later in my presentation."

b)

"Would you mind waiting until the question and answer session at the end?"

c)

"I'd prefer to answer your question in the course of my presentation."

d)

"So, now I'd like to return to what we were discussing earlier."

55.

Which expression is used for Summarizing after Interruptions?

a)

"Before we go on, let me briefly summarize the points we've discussed."

b)

"So, if I understood you correctly, you would like to know whether..."

c)

"Sorry, I don't know the answer to your question, but I'll try to find out for you."

d)

"So, now I'd like to return to what we were discussing earlier."

56.

Which expressions are used for Clarifying Questions? (2 answers)

a)

"So, if I understood you correctly, you would like to know whether..."

b)

"Sorry, I don't know the answer to your question, but I'll try to find out for you."

c)

"If I could just rephrase your question. You'd like to know..."

d)

"Can we get back to this point a bit later?"

57.

Which expressions are used for Avoiding Giving an Answer? (2 answers)

a)

"I'm afraid I didn't quite catch that."

b)

"Well, actually, I'd prefer not to discuss that today."

c)

"If you don't mind, could we discuss that on another occasion?"

d)

"Sorry, that's not my field. But I'm sure Peter Bott from Sales could answer your question."

58.

Which expression is used for Admitting You Don't Know?

a)

"I'm afraid I'm not in a position to answer that question at the moment."

b)

"Perhaps we could go over this after the presentation."

c)

"I'm afraid I didn't quite catch that."

d)

"Does that answer your question?"

59.

Which expression is used for Postponing Questions?

a)

"If you don't mind, I'll deal with/come back to this point later in my presentation."

b)

"So, in other words, you would like to know whether..."

c)

"Can we get back to this point a bit later?"

d)

"I'd prefer to answer your question in the course of my presentation."

60.

Which expression is used for Summarizing after Interruptions?

a)

"Before we go on, let me briefly summarize the points we've discussed."

b)

"So, if I understood you correctly, you would like to know whether..."

c)

"Well, actually, I'd prefer not to discuss that today."

d)

"If you don't mind, could we discuss that on another occasion?"

61.

When is it NOT appropriate to shake hands with someone?

a)

In the middle of a presentation

b)

Upon meeting someone for the first time

c)

At the start of an interview

d)

After a meeting to show agreement

62.

When shaking hands, you should always:

a)

Wear heavy cologne or perfume

b)

Make eye contact

c)

Make sure your hand is sweaty

d)

Shake repeatedly until the person begs you to stop

63.

communicating non-verbally through conscious or unconscious gestures and movements is called?

a)

Attitude

b)

Gratitude

c)

Sign Language

d)

Body Language

64.

A statement that a situation is unsatisfactory or unacceptable

a)

Character

b)

Complaint

c)

Compliment

d)

Cover letter

65.

Building a relationship with a customer is called:

a)

Friendship

b)

Chatting

c)

Rapport

d)

Dating

66.

Includes gestures, facial expressions, and body positions

a)

Feedback

b)

Verbal Communication

c)

Dance

d)

Non-Verbal Communication

67.

The use of sounds and words to express yourself

a)

Non-Verbal Communication

b)

Customer Service

c)

Interpretive Dance

d)

Verbal Communication

68.

We communicate by:

a)

Speech (Telephone call, conversations, etc)

b)

Visuals (Body language, facial expressions)

c)

Writing (Letter, emails, newsletters, etc)

d)

All of the above

69.

Which of the following is NOT an example of proper telephone etiquette in the workplace?

a)

Helping the caller even if it isn't your job

b)

Identifying yourself and your company when answering a call

c)

Rushing the caller to get off the phone

d)

Answering the phone before the third ring

70.

Which of the following is an example of a professional email address?

a)

justinbeiberismyhero@mail.com

b)

George.Washington@mail.com

c)

ilovedogs@mail.com

d)

What.What@mail.com

71.

A good, active listener…

a)

Remains quiet while listening

b)

Interrupts the speaker

c)

Answers his/her cell phone during the presentation

d)

Makes fun of the speaker

72.

A good, clear speaker…

a)

Understands what he/she wants to say

b)

Considers the audience and the setting

c)

Checks to assure understanding, and listens to responses

d)

All of the above

73.

True or False: Communication skills are vital to individuals and businesses

a)

True

b)

False

74.

Good customer service is the ability of an organisation to constantly and consistently exceed:

a)

The speed of sound

b)

The customer's expectations

c)

The rainfall in South America

d)

Their competitor's sales

75.

All of the following are examples of active listening, EXCEPT:

a)

Showing interest in the message

b)

Staring out the window

c)

Making eye contact with the messenger

d)

Not interrupting the messenger

76.

In order to comprehend a message, you must be:

a)

In the conference room

b)

Wearing a suit or dress

c)

Using a telephone

d)

Actively listening

77.

Which is NOT important in effective communication?

a)

Wearing a red tie

b)

Making eye contact

c)

Using appropriate body language

d)

Using the appropriate tone

78.

Which of the following is a barrier to communication?

a)

Message is not clear

b)

Not listening

c)

Lack of language skills

d)

All of the above

79.

An example of non-verbal communication is:

a)

Sleeping

b)

Face-to-face conversation

c)

Telephone conversation

d)

Eye Contact

80.

An example of verbal communication is:

a)

Phone conversation

b)

Posture

c)

Eye contact

d)

Writing an email

81.

Two types of communication are:

a)

Verbs and Nouns

b)

Verbal and information

c)

Verbal and non-verbal

d)

Happy and sad

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