WorksheetsChapter 8 Engineering Hospitality Services
Total questions: 30
Worksheet time: 15mins
Name
Class
Date
1.
Sprinklers, smoke and carbon monoxide detectors, and fire extinguishers are part of the
a)
life safety systems
b)
HVAC safety protocol.
c)
emergency power system.
d)
emergency lighting system.
2.
Which has its own power source separate from a building’s regular power source?
a)
Emergency lighting system
b)
Equipment operations
c)
Telephone system
d)
Cooling and heating units
3.
How often do emergency power systems need to be maintained and tested?
a)
Weekly
b)
Monthly
c)
Yearly
d)
Daily
4.
The amount of greenhouse gases produced through the use of fossil fuels for electricity heating, cooling, and transportation is called
a)
Carbon Footprint
b)
Sustainability
c)
Hyrdrocarbons
d)
Waste Management
5.
Adding handheld computer tablets to a guestroom or replacing worn-out sofa beds with new ones falls in what cost category?
a)
Capital Expenditure
b)
POM
c)
R&M
d)
Utilities
6.
The engineering department is a cost center in the hotel, meaning that it generates
a)
Costs
b)
Profits
c)
Revenue
d)
Sales
7.
The process of ensuring that hotel managers and employees follow the laws, regulations, standards, and ethical practices that apply to the hotel industry is called
a)
Compliance
b)
Standard Operating Procedure
c)
Performance Standard
d)
Reasonable Care
8.
An engineer has left his position at a large resort for a better opportunity at a small boutique hotel. He is surprised to find that, in his new position, he is responsible for
a)
Security
b)
Housekeeping
c)
Valet Services
d)
Front Desk
9.
A blizzard blew through Boulder, Colorado. Who is responsible for snow removal on a Boulder hotel’s property?
a)
Groundskeeper
b)
Security
c)
Specialized Certified Engineer
d)
Chief Engineer
10.
A woman calls the front desk agent because one of the lights in the bathroom needs to be replaced. Who will replace the burnt out lightbulb?
a)
Engineer
b)
Chief Engineer
c)
Assistant Engineer
d)
Specialized Certified Engineer
11.
Which position in the engineering department is responsible for handling systems such as air conditioning units?
a)
Plumber
b)
Electrical Engineer
c)
HVAC
d)
IT
12.
Why is communication crucial between the engineering and housekeeping departments?
a)
To coordinate marketing efforts
b)
To manage event planning
c)
To ensure guests are satisfied with their meals
d)
To ensure timely maintenance and facilitate the repair process
13.
What is the primary responsibility of the engineering department in a hospitality setting?
a)
Overseeing guest services
b)
Managing the hotel's marketing strategy
c)
Ensuring the proper maintenance and operation of buildings, systems, and equipment
d)
Coordinating events and activities
14.
Which of the following is NOT a responsibility of the engineering department?
a)
Green initiatives
b)
Pest control
c)
Guest service recovery
d)
Marketing and promotions
15.
Which of the following is a common green initiative that the engineering department might implement?
a)
Increasing energy consumption
b)
Reducing waste and improving recycling efforts
c)
Using more water for landscaping
d)
Ignoring energy-efficient practices
16.
Which of the following best describes the role of the chief engineer in a hospitality setting?
a)
Overseeing marketing strategies and promotions
b)
Managing guest relations and complaints
c)
Overseeing the operations of the entire engineering department and ensuring property safety
d)
Coordinating event planning for the hotel
17.
Which position in the engineering department is primarily responsible for overseeing the safety and operations of the entire department?
a)
Guest Services Manager
b)
Assistant Chief Engineer
c)
Maintenance Technician
d)
Chief Engineer
18.
What is the role of the assistant chief engineer?
a)
To support the chief engineer
b)
To manage guest services
c)
To handle all maintenance requests directly
d)
To oversee marketing strategies
19.
Which position in the engineering department is primarily responsible for electrical systems?
a)
Plumber
b)
HVAC Mechanic
c)
Electrical Engineer
d)
Mechanical Engineer
20.
Which position in the engineering department is responsible for handling systems involving water such as sinks, toilets, showers, etc.?
a)
Carpenter
b)
HVAC Mechanic
c)
Plumber
d)
Electrical Engineer
21.
What is a key responsibility of the chief engineer regarding safety?
a)
Conducting marketing research
b)
Managing guest relations
c)
Chairs or co-chairs the safety committee to address safety concerns
d)
Overseeing housekeeping operations
22.
What is the primary goal of preventive maintenance in the engineering department?
a)
To conduct inspections without any scheduled plan
b)
To perform maintenance only when requested by guests
c)
To repair equipment after it fails
d)
To keep future breakdowns of equipment and systems from happening
23.
What is one of the benefits of implementing preventive maintenance?
a)
It eliminates the need for routine maintenance
b)
It reduces the need for inspections
c)
It extends the life of systems, equipment, and other high-cost items
d)
It increases the likelihood of equipment failure
24.
What type of maintenance is performed on a regular schedule to prevent breakdowns?
a)
Preventive maintenance
b)
Emergency maintenance
c)
Reactive maintenance
d)
Ad-hoc maintenance
25.
How often is routine maintenance typically performed?
a)
Once a year
b)
Only during peak seasons
c)
On a daily, weekly, monthly, quarterly, semi-annual, or annual basis
d)
Only when equipment fails
26.
Which type of maintenance is typically more costly due to its urgent nature?
a)
Routine maintenance
b)
Emergency maintenance
c)
Preventive maintenance
d)
Scheduled maintenance
27.
Which of the following best describes emergency maintenance?
a)
Maintenance that is performed during regular inspections
b)
Maintenance that is only done once a year
c)
Maintenance performed under immediate circumstances and can be costlier than routine repairs
d)
Maintenance that is scheduled in advance
28.
What is the purpose of a work order in the engineering department?
a)
To request the repair of an item or a piece of equipment
b)
To report guest satisfaction issues
c)
To schedule routine inspections
d)
To order new supplies for the department
29.
Why is communication important between the engineering and housekeeping departments?
a)
To facilitate the repair process and ensure timely maintenance
b)
To coordinate marketing efforts
c)
To ensure guests are satisfied with their rooms
d)
To manage event planning
30.
What is the first step in the repair process after a maintenance issue is reported?
a)
Conducting a routine inspection
b)
Making the repair
c)
Dispatching the work order
d)
Following up with guests
100 %
