WorksheetsHospitality Cert Chapter 2
Total questions: 26
Worksheet time: 13mins
Name
Class
Date
1.
What type of document would contain the following statements?
*Greet customers in a professional manner.
*Replace food utensils and beverage glasses to the appropriate areas as needed.
*Provide cleaning duties when necessary for spilled food or beverages.
a)
Job specification
b)
Performance measurement
c)
Employee rating scale
d)
Job description
2.
To “sell” your qualifications and skills to a future employer, you should have a clear and concise
a)
résumé
b)
job application.
c)
job description.
d)
letter of recommendation.
3.
Which is an example of a scenario-based question?
a)
How many weekends can you work?
b)
Have you ever worked as line cook and, if so, what did you prepare?
c)
What was one time when you had a customer with a complaint?
d)
If you’re working as a server in a restaurant and a guest is upset with their meal, what would you do?
4.
Behavioral-based questions can be answered using the STAR method, which addresses the Situation, the Task, the Action and the
a)
Result
b)
Responsibilities.
c)
Referral.
d)
Recommendation.
5.
What type of communication is used when the general manager gives the chef a thumb’s up?
a)
Nonverbal
b)
Written
c)
Visual
d)
Verbal
6.
Which is an example of professional behavior?
a)
Do not directly address the person by name.
b)
Do all the talking.
c)
Act nervous and unsure of yourself.
d)
Make eye contact
7.
An applicant is interviewing for a position as a sous chef at an upscale resort. When asked about his goals, he states that he plans to open his own restaurant within a year. He is just waiting for one additional investor. The interviewer will likely
a)
be excited to hear that the applicant has such impressive goals.
b)
not want to hire someone who is already planning to leave.
c)
recommend that the applicant go to work for a franchise group.
d)
ask the applicant for other referrals.
8.
A closed-ended question asks you to
a)
consider what you would do in a hypothetical situation.
b)
share a story about your past behavior.
c)
give a simple yes or no answer.
d)
think thoughtfully and in-depth.
9.
What is a job portfolio?
a)
A summary of an applicant’s personal, educational, and professional qualifications and experience
b)
A letter that shows an applicants’ experience and qualifications
c)
A collection of materials that shows who and what an applicant is or has done
d)
An explanation of the tasks and responsibilities of a position
10.
Organizations to which members pay dues or a fee for access to tools, resources, partnerships, networking, discounts, and educational opportunities are called
a)
apprenticeships
b)
community service organizations
c)
professional associations.
d)
industry partners
11.
A position, paid or unpaid, that allows students to earn school credit while gaining experience and skills is called a(n)
a)
apprenticeship.
b)
internship.
c)
mentoring
d)
fellowship
12.
An employee who is combining on-the-job training with off-the-job learning to earn a certificate is a(n)
a)
internship
b)
apprentice
c)
seasonal employee
d)
manager
13.
A manager has worked for Benjamin’s Fish Fancy for five years. She started as a waitress, then moved to shift supervisor, then to assistant manager, and then to manager. This is an example of which type of progression?
a)
Career lattice
b)
Transferable
c)
Career ladder
d)
Unusual
14.
Which is a front of the house position?
a)
Cook
b)
Housekeeper
c)
Bartender
d)
Bookkeeper
15.
Which type of job requires little or no experience?
a)
Entry Level
b)
Mid Level
c)
Management
d)
Intermediate
16.
A hotel employee has worked in various positions at a local hotel. He has developed strong communication, teamwork, and time management skills. A local recruiter is impressed with his skills and has contacted him about a management position at a technology company. What skills has the hotel employee demonstrated?
a)
Creative
b)
Teaching
c)
Innovative
d)
Transferable
17.
Skills that an employee can apply to other opportunities in their career are called
a)
personal
b)
traits
c)
transferable
d)
knowledge-based
18.
Which of the following is NOT considered a Front of the House (FOH) position in the hospitality industry?
a)
Server
b)
Kitchen staff
c)
Concierge
d)
Event planner
19.
Which of the following best describes the hospitality and tourism industry?
a)
It is primarily seasonal.
b)
It offers a wide variety of jobs.
c)
It is only focused on travel.
d)
It offers a limited variety of jobs.
20.
Which of the following statements is true regarding entry-level jobs in the hospitality industry?
a)
They are only available in urban areas.
b)
They provide a pathway for career advancement.
c)
They are often high-paying positions.
d)
They typically require several years of experience.
21.
Which of the following statements is true about entry-level jobs?
a)
They require extensive experience.
b)
They are only available in large cities.
c)
They are often high-paying positions.
d)
They require little or no experience.
22.
Which of the following roles is considered a Back of the House (BOH) position?
a)
Concierge
b)
Server
c)
Event planner
d)
Kitchen staff
23.
What is a key characteristic of Front of the House (FOH) positions?
a)
They focus on customer interaction.
b)
They require extensive technical skills.
c)
They involve behind-the-scenes work.
d)
They are primarily administrative roles.
24.
What does cross-training in the hospitality industry allow employees to do?
a)
Take on managerial roles immediately
b)
Work in different locations
c)
Learn a new language
d)
Learn the functions of another job within the same organization
25.
Which of the following is a benefit of joining a professional organization in the hospitality and tourism industry?
a)
Access to exclusive travel discounts
b)
Guaranteed job placement
c)
Networking opportunities with industry professionals
d)
Free meals at participating restaurants
26.
What is the primary purpose of networking in the hospitality and tourism industry?
a)
To find the best restaurants
b)
To build relationships that may benefit your career
c)
To gain free travel opportunities
d)
To learn about new technologies
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