Worksheets1st 9 week assessment
Total questions: 25
Worksheet time: 13mins
1. Tourism is the practice of traveling for
work
recreation
the government
charities
1. The hospitality industry has undergone many changes in modern times. One example is that
business travel has become common.
fewer families are taking vacations by car
air travel is less affordable
wealthy people are traveling less
In the United States, which industry employs the most people?
retail
hospitality
financial
educational
A business that owners buy into with a proven standard system of operation is called a(n)
chain
franchise
independent business
managed business
Technology in the hospitality and tourism industry should
reduce labor
increase costs
decrease productivity
give guests less control of choices
A hotel employee has worked in various positions at a local hotel. He has developed strong communication, teamwork, and time management skills. A local recruiter is impressed with his skills and has contacted him about a management position at a technology company. What skills has the hotel employee demonstrated?
creative
teaching
transferable
innavative
Which is a front of the house position?
line cook
housekeeper
bartender
bookkeeper
A career path typically begins with which type of position?
entry-level
skilled-level
supervisory
executive
1. A manager has worked for Benjamin’s Fish Fancy for five years. She started as a waitress, then moved to shift supervisor, then to assistant manager, and then to manager. This is an example of which type of progression?
career lattice
transferable
career ladder
unusual
Which type of interview question is “Where do you see yourself in five years?”
open- ended
closed-ended
behavioral
situational
Why is it important for hospitality staff to have knowledge of their local area?
To avoid interacting with guests
To recommend local attractions and dining options to guests
Because it is a legal requirement
To impress their colleagues
Why is it important for hospitality staff to be culturally aware?
To communicate effectively with guests from diverse backgrounds
Because it is a requirement for all public sector jobs
To make the staff feel more educated
It is not important
What is a an example of soft skill?
typing
accounting
food preparation
problem solving
The professional behavior expected in the workplace is called
company culture
workplace etiquette
corporate communication
employee sterotypes
People skills are the ability to
think innovatively
critically analyze your food costs
listen, communicate, and relate to others
be aware of changes in employment laws.
To be an active listeners you should maintain eye contact with the speaker
true
false
Individuals who have large numbers of follower on their social media accounts are known as
tweeters
reputation managers
influencers
digital marketers
1. First and foremost, which needs are guests motivated to meet?
esteem and love
love and belonging
self-actualization and esteem
physiological and safety.
A restaurant owner who works 12 hours every day of the week wants to have more time for friends and family. Which need is he exhibiting?
Safety
love and belonging
esteem
self-actualization
The component of emotional intelligence that considers the feelings of others is
self awareness
empathy
motivation
self-regulation
Which activity is part of the pre-arrival stage?
use car
reserve car
pick up car
return car
In the context of hospitality, what is the significance of the phrase "The customer is always right"?
It means that customer complaints should be ignored
It emphasizes the importance of always agreeing with the customer, even if they are wrong
It highlights the importance of valuing the customer's perspective and striving to meet their expectations
It suggests that customers have a better understanding of the business than the staff
What is an effective way to handle a customer complaint in the hospitality industry?
Ignore the complaint to avoid confrontation
Listen actively, apologize, and find a solution
Tell the customer they are wrong
Transfer the complaint to a colleague
People skills are the ability to
think innovatively
critically analyze your food costs
listen, communicate, and relate to others
be aware of changes in employment laws
Whichh is an example of primary research?
published reports
standards of competitors
interviews
scholarly articles
