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WorksheetsMaruti Suzuki Sales Process Quiz
Total questions: 29
Worksheet time: 15mins
What is that not included in "Preparation" step in Maruti Suzuki Sales Process (MSSP) ?
Appearance
Skills
Greet to Customers
Knowledge
Which of the following parts is not covered under extended Warranty?
Radiator
ECM
Turbo
Compressor
Which of these we should always do during static Demonstration of Vehicle in MSSP ?
Stick to FIRSTS
Stick to FIRSST
Stick to FISSTR
Stick to FIRTSS
What is not the benefit of effective Listening ?
Solve problem
Saves time
Assume
Builds rapport
What is the maximum coverage duration under Maruti Suzuki Extended Warranty?
4 year
5 years
6 years
7 years
Mr. Vijay is a customer who is interested to go for MS Subscribe, however he is unsure if it would complement his premium lifestyle. How would you convince such a customer?
MS Subscribe is a trendy service to opt for
MS Subscribe is exclusive and better option that car purchase
The option of brand new cars & many variants with color options to choose from
All of the above
What is the DSE's role while getting the car evaluated?
Contact a DSE for doing the evaluation
Contact an evaluator/engineer for doing the evaluation
Old car should be evaluated before the customer
None of the above
Which of these we should not do during static Demonstration of Vehicle in MSSP ?
Link customer's expectation to the vehicle
Talk about silent engine, brake efficiency and powerful AC
Take continuous feedback from customer
Explain the High5 of the Car
What are the post approval documents required for Finance?
Salary slips (last 3 months)
Agreement kit
Form 16 (last 2 years)
Bank statement (last 6 months)
The True Value car has 376 quality checks which is through ____. 1. Up-to-date car information 2. Real-time availability 3. Digital Evaluation Process 4. Difficult process 5. Evaluation by trained evaluators
3 and 5
2 and 5
1 and 3
4 and 5
What is the objective of "Need Assessment" step in Maruti Suzuki Sales Process (MSSP) ?
To correctly understand what the customer is looking for
Suggest an appropriate solution.
Both A and B
None of the above
Identify the strengths of NBFCs?
Supports Rural and Agri Profiles Rural
No foreclosure charges
Flexibility & Bundling
1 & 3
Which of these is not a benefit of Maruti Insurance ?
No Hidden Charges.
Cashless Settlement
Replacement of Damaged Vehicle.
Nation Wide Support
Mr. Tarun walks in as a prospective Customer for MS Subscribe however is deciding between the option of MSIL Brand and other providers. How would you convey the USP of Maruti Suzuki Subscribe?
Limited Tenures Options
Requirement of down payment
Brand new MSIL Car, with the convenience of a widespread network and OEM assured accessories
No maintenance fee, but few hidden charges to be paid
What is the source of getting Generated Enquires?
Walk-in
Telephonic (In-bound)
Website
Cold Call
The DSE should collect approval documents such as ____ that needs to be sent to the bank.
ITR, Pan Card and Invoice
ITR, Insurance and PDC
PDC, Insurance and Invoice
PDC, ITR and Invoice
How many levels are available in the Tier scheme of Maruti Suzuki Rewards?
4
6
5
None of the above
When listening to customer we should not
Encourage customer to talk
Pay attention to what customer is saying
paraphrase and repeat
Assume and stop conversation
What is the objective of "Preparation" step in Maruti Suzuki Sales Process (MSSP) ?
To prepare yourself to answer all expected queries of customer
To leave a lasting impression in the mind of the customer
Both A and B
None of the above
Mr. Suresh Mehra walks inside the dealership to enquire about the car which he wants to own according to his budget as he got posted in Bengaluru just for 2 years. In such situation and for said customer what would you recommend?
Convince the customer to buy the car for 2 years and then sell it
Inform the customer that purchasing the car is not a good
Suggest other commute options to customer such as metro
Recommend MS Subscribe as a solution for car ownership for specific tenures of 12 to 48 months
"Are you comfortable paying a fixed subscription charge for a brief duration?" such kind of probing question must be asked to which type of Customer?
Any customers who wants to purchase a car
Customer who has an income issue
Customer who doesn't want to commit financially for a long term
Customer who has a low credit score
What are the things to be done while communicating the exact price?
Take the exact evaluation price from the evaluator and communicate to the customer himself
Reasons for the price quoted
Evaluator should calculate the final price
New tyres price should be detected from the final price
During Test Drive Process, explaining route map is not important. Is it correct ?
Yes
No
Both A and B
None of the above
What is the second 'S' in Demo sequence FIRSST ?
Seat
Safe
Security
Safety
What we should not do during Welcome step of Maruti Suzuki Sales Process (MSSP)
Initiate short conversation
Handover your business card
Attend promptly & greet with a warm smile at Navigation Portal
Start the conversation without introducing yourself
What is the correct sequence of Essentials of Needs Assessment in Maruti Suzuki Sales Process (MSSP) ?
Probing-Analyzing-Listening-Solution
Probing-Listening-Analyzing-Solution
Listening-Analyzing-Probing-Solution
Probing-Solution-Listening-Analyzing
What are the attributes of appearance ?
Personal Hygiene
Professional Dress Up
Both A and B
None of the above
How many steps are in Maruti Suzuki Sales Process ?
8
10
7
6
What are the source of getting Natural Enquires?
Reference
Events
Telephonic (In-bound)
Cold Call
