WorksheetsHousekeeping Examination 1
Total questions: 50
Worksheet time: 50mins
What the housekeeping meaning is?
A section which is handle all area in the hotel to take care, keep clean, maintain all about cleanliness
A kind department of hotel which have main job to clean all area around hotel
A staff who have main job to keep clean, maintain, take care all area in hotel
A kind department of hotel which have main job to clean all rooms
A section who keep all area in hotel like sweeping, handling guest, handling telephone and tour of the guest
What is a common greeting a hotel housekeeper may use when entering a guest's room?
Bon appétit
Hola
Good morning
Merci beaucoup
What should a housekeeper do if a guest is seen struggling with their luggage?
Point and laugh
Offer to help carry the luggage
Walk away quickly
Pretend not to notice
If a guest asks for extra towels, what should the housekeeper say?
No
Sure, how many would you like?
I'm busy right now
Maybe later
How should a housekeeper respond if a guest spills something on the floor and asks for assistance?
Not my problem
I'll bring you some paper towels to clean it up
You're on your own
Let it dry
How should a housekeeper approach a guest to offer room-cleaning services?
Send a text message
Yell from the hallway
Knock on the door and offer cleaning services politely
Leave a note
After cleaning a guest room, what phrase could a housekeeper say to indicate it's ready for the guest to return?
All set!
Enjoy!
It's done
The room is sparkling
What should a housekeeper do if a “Do Not Disturb” sign is on a guest's door?
Knock loudly
Enter the room quietly
Respect the sign and avoid cleaning the room
Remove the sign
How should a housekeeper react if a guest asks for a restaurant recommendation?
Go find one yourself
Sorry, I don't know
I'd be happy to provide some suggestions
Not my problem
How should a housekeeper respond if a guest expresses appreciation for the cleanliness of the room?
Thank you!
I know, I'm great
It's my duty
Don't mention it
How should a housekeeper handle a situation where a guest is unhappy with the room temperature?
Tell them to get over it
Offer to adjust the temperature to their liking
Ignore their complaint
Turn the temperature up even higher
How might a housekeeper ask a guest if they need anything else during their stay?
Can I leave now?
Is there anything else I can assist you with?
Want me to go?
Done yet?
What could be a typical question a housekeeper might ask a guest while cleaning the room?
Are you leaving soon?
How is the weather today?
What time is check-out?
Do you need help with your luggage?
What might a housekeeper ask a guest before entering their room for cleaning?
Are you decent?
Can I come in?
Clean here often?
How's life?
If a guest asks for extra pillows, what would a housekeeper typically say?
We don't have any
Sure, I'll bring them right over
Pillow fight!
Try the store
How should a housekeeper respond if a guest complains about a dirty bathroom?
It's not my job
I'll take care of it right away
Call the front desk
Sorry, I can't help
What is a polite way for a housekeeper to ask a guest to leave the room for cleaning?
Get out now!
Please exit the room momentarily for cleaning
Can you leave so I can clean?
Cleaning time!
What is a professional way for a housekeeper to end a conversation with a guest?
Bye
See you later
Have a great day!
Whatever
What could be an appropriate response if a guest asks for a wake-up call?
You don't need one
Sorry, we don't offer that service
Of course, what time would you like to be woken up?
Set your own alarm
How should a housekeeper apologize if they accidentally woke a guest up too early?
No need for apologies
Sorry to disturb you, I'll be quieter next time
Serves you right
Get up and start your day
The staff responsible for maintaining the cleanliness of guest rooms and hotel bathrooms is called ...
Room boy
Bell boy
Houseman
Door man
Waiter
One of the departments in a hotel that is responsible for the cleanliness and tidiness of all areas of the hotel is...
Food and Beverage Service
Kitchen
Housekeeping
Engineering
Front Office
The following are areas that fall under the responsibility of the housekeeping department, except for:
Guest Room
Swimming Pool
Parking Area
Kitchen
Rest room
Below are some main functions of the Housekeeping department, except..
Adjusting Lost and Found services
Handling linen and uniforms
Arranging all room furnishings
Serving guests who will Check In and Check Out
Organizing maintenance administration & making reports
Below are some sections that are part of the Housekeeping Department, namely..
Florist, Steward, and Order Taker
Houseman, Room, and Linen
Laundry, Houseman, and Dishwashing
Telephone operator, Housekeeping storage, and Dry Cleaning
Houseman, Florist, and Front Office
Ruangan-ruangan di bawah pengawasan Houseman Section adalah...
Restaurant, Bar, dan Meeting Room
Koridor, Toilet, dan Laundry room
Meeting Room, Gudang, dan Dry Cleaning Room
Bar, Lobby, Dan Guest Room
Linen room, Laundry, dan Lobby
The staff responsible in the Room Section is called...
Order Taker
Utility Man
Linen keeper
Houseman
Room Maid
Posisi di Housekeeping Department yang bertanggung jawab untuk mengawasi & mengarahkan semua aspek operasional & administrasi di Housekeeping adalah..
Chief Houseman
Executive Housekeeping
Housekeeping Secretary
Floor Coordinator
Order Taker
Salah satu hal yang tidak boleh dilakukan seorang Room Maid sebelum bekerja adalah...
Tidak menggunakan cat kuku dengan warna mencolok
Bagi pemilik rambut panjang, harus diikat/digelung
Kuku tangan tetap dijaga pendek
Menggunakan eyeshadow berwarna mencolok
Menggunakan seragam kerja yang telah dicuci & diseterika rapi
Salah satu persiapan diri Yang perlu dilakukan seorang Room Boy sebelum bertugas adalah...
Mencuci baju seragam sendiri
Menggunakan parfum beraroma menyengat sebanyak-banyaknya
Mencukur kumis/jenggot
Meminta sarapan ke bagian Kitchen
Menggunakan gelang emas di kedua pergelangan tangan
Aryo adalah seorang Pramugraha, hari ini ia membersihkan 13 kamar di lantai dua sedangkan kemarin ia membersihkan kamar di lantai sepuluh. Setiap kali bekerja Aryo selalu mendapat lokasi kamar yang berbeda namun dengan jumlah kamar yang sama. Apa yang dikerjakan Aryo adalah mengikuti jadwal yang telah di buat oleh...
assistant chief housekeeper
floor supervisor
room attendant
runner
Dua buah kamar yang sebelahan namun didalam kamar tersebut terdapat pintu penghubung yang dapat dibuka bila diperlukan, disebut dengan...
adjoining room
adjacent room
duplex room
connecting room
Ibu Gina menginap dikamar 321 bersama keluarganya. Ibu gina memerlukan extra bed untuk anaknya yang masih bayi, extra bed yang diperlukan adalah..
Baby crip
Sofa bed
Folding bed
Single bed
Triple room adalah serangkaian tempat tidur yang diperuntukan untuk 3 orang. Terdiri dari...
2 single bed dengan 1 double bed
1 double bed dengan 1 single bed
2 double bed
3 single bed dengan 1 double bed
Single bed adalah tempat tidur yang berukuran....
100 x 100 cm
100 x 150 cm
100 x 200 cm
100 x 250 cm
Apakah yang harus dilakukan seorang housekeeper jika menemukan barang berharga yang tertinggal di dalam kamar tamu?
Menyerahkan kepada manajer hotel
Membawa pulang barang tersebut
Menempatkan barang tersebut di Lost and Found
Memberitahu tamu untuk mencarinya sendiri
Bagaimana cara seorang housekeeper memastikan bahwa semua perlengkapan pembersih tersedia sebelum mulai bekerja?
Meminta perlengkapan dari tamu
Memeriksa daftar perlengkapan dan mengisi ulang jika perlu
Menunggu sampai ada yang memberikannya
Hanya menggunakan perlengkapan yang ada di kamar
Ketika membersihkan kamar, apa yang sebaiknya dilakukan housekeeper setelah menyelesaikan tugasnya?
Menyerahkan kunci kamar kepada tamu
Melaporkan kepada supervisor bahwa kamar sudah bersih
Langsung pergi tanpa memberi tahu siapa pun
Menunggu tamu untuk memeriksa kamar
What type of room is it?
single room
duplex
connecting room
suite
What type of room is it?
single room
double room
twin room
double double room
twin room
duplex
connecting room
double room
What is it?
towel
pillow
bolster
linen
What type of room is it?
single room
double room
double double room
twin room
What type of room is this?
connecting door
suite room
twin room
single room
Peralatan pembersih yang berfungsi untuk mengeringkan lantai dari genangang air …
Lobby duster
Mop
Floor Squeeze
Broom
Towel yang dipergunakan untuk selimut atau alas ketika berjemur disebut …
Pool towel
Matrace
bath towel
Hand towel
Peralatan manual yang biasa digunakan oleh public area attendant untuk mengangkut peralatan pembersih adalah …
Public area trolley
linen trolley
linen humper
room attendant trolley
Tanda peringatan untuk tamu hotel agar berhati-hati saat melewati area yang sedang dilakukan perawatan, pembersihan, dan moping lantai disebut …
Safety googles
Safety belt
Tanda peringatan
Danger notice/ wet caution
Teknik memoles marmer menggunakan bahan tertentu untuk mengembalikan warna asli, mengilap, dan keras disebut …
Kristalisasi
Sealer
Polishing
Coating
Bahan pembersih serbaguna yang dapat digunakan untuk membersihkan segala jenis bahan adalah …
Multipurpose cleaner
Glass cleaner
Furniture polish
Metal polish
