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WorksheetsPRODUCTION MANAGEMENT 1
Total questions: 20
Worksheet time: 10mins
What is the primary definition of a product?
A tangible item only
A service only
Both goods and services
A marketing strategy
Which of the following is a characteristic of tangible products?
Cannot be inventoried
Requires customer interaction
Can be inventoried
Knowledge-intensive
What is a key feature of intangible products?
Can be easily automated
Can be inventoried
Direct interaction between customer and process
Tangible in nature
What does Quality Function Deployment (QFD) aim to achieve?
To automate production processes
To satisfy customer desires and translate them into design
To reduce production costs only
To create tangible products
Which design approach ensures that small variations in production do not affect product quality?
Modular Design
Robust Design
Computer-Aided Design (CAD)
Quality Function Deployment (QFD)
What is the purpose of Modular Design in product development?
To increase production costs
To enhance flexibility in production and marketing
To minimize customer interaction
To create non-tangible products
How does Computer-Aided Design (CAD) assist in product development?
By controlling manufacturing equipment
By designing products and preparing engineering documentation
By conducting market research
By interacting with customers directly
What technology allows for the development of interactive 3D models before physical models are built?
Computer-Aided Manufacturing (CAM)
Quality Function Deployment (QFD)
Virtual Reality Technology
Robust Design
Which of the following is NOT a benefit of Robust Design?
Lower cost
Higher quality
Increased customer interaction
Resistance to production variations
What does Computer-Aided Manufacturing (CAM) primarily involve?
Designing products using software
Controlling manufacturing equipment through specialized programs
Conducting customer surveys
Developing marketing strategies
In the context of product characteristics, what does 'knowledge-intensive' refer to?
Tangible goods
Intangible services
Automated processes
Production efficiency
Which statement best describes the product development process?
It focuses solely on manufacturing efficiency.
It includes understanding customer needs and translating them into design.
It disregards customer feedback.
It is only concerned with marketing strategies.
What is one advantage of using Virtual Reality Technology in product design?
It eliminates the need for physical prototypes.
It increases production costs.
It requires less customer input.
It simplifies manufacturing processes.
Which of the following best describes a successful product?
One that is inexpensive to produce.
One that meets customer needs and expectations.
One that is marketed aggressively.
One that is produced quickly.
How does Modular Design improve customer satisfaction?
By complicating the assembly process.
By allowing customization and flexibility.
By reducing product options.
By increasing production time.
What role does customer interaction play in intangible products?
It is minimal and not necessary.
It enhances the value and experience of the service.
It complicates the service delivery process.
It has no impact on service quality.
Why is it important to capture a rich understanding of customer wants in product development?
To reduce costs only.
To ensure that products are designed without feedback.
To align product features with market demand effectively.
To limit the scope of product offerings.
What aspect does Quality Function Deployment (QFD) focus on during product development?
Minimizing production costs only
Identifying alternative process solutions based on customer desires
Automating all manufacturing processes
Reducing customer involvement
Which technology helps visualize a finished design before creating a physical model?
CAD
CAM
QFD
Virtual Reality Technology
In terms of product characteristics, what distinguishes services from goods?
Services can be inventoried.
Goods require direct interaction with customers.
Services are intangible and involve direct interaction with customers.
Goods are always more expensive than services.
