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Review for Exam_End of Semester One

Total questions: 67

Worksheet time: 35mins

Name
Class
Date
1.
Surveys or tests given to see how a person's personality, interests, skills, and values align with certain careers are known as what?
a)
Career Assessments
b)
Personality Tests
c)
Interest Inventories
d)
Skills Assessments
2.
What is the purpose of a Thank You Note?
a)
It serves as a reminder for the hiring manager about why you are a good fir for the job.
b)
It gives you a second chance to make a first good impression.
c)
It resurfaces you as an interested candidate.
d)
All of the above are correct.
3.
Which assessment focuses on how to match a career to a person's personality?
a)
Career Assessments
b)
Personality Tests
c)
Interest Inventories
d)
Skills Assessments
4.
Which assessment takes stock of what a person is interested in and finds careers that incorporate those interests?
a)
Career Assessments
b)
Personality Tests
c)
Interest Inventories
d)
Skills Assessments
5.
Which assessment looks at what a person is good at and what jobs he or she might succeed at, based on their skills?
a)
Personality Tests
b)
Interest Inventories
c)
Skills Assessments
d)
Value Assessments
6.
Which assessment takes what's important to a person and uses that to find career possibilities?
a)
Personality Tests
b)
Interest Inventories
c)
Skills Assessments
d)
Value Assessments
7.
A brief description of an individual's professional experience, education, and personal accomplishments used to acquire a job is known as what document?
a)
Resume
b)
Cover Letter
c)
Letter of Interest
d)
Job Description
8.
On average, how long does an employer review your resume?
a)
One minute
b)
30 seconds
c)
45 seconds
d)
1 minute 30 seconds
9.
What is the name for the applicant's achievements and accomplishments that can be used to inform the potential employer about how he or she could be a valuable asset to the company?
a)
Accolades
b)
Selling Points
c)
Accomplishments
d)
Achievements
10.
Which document contains an applicant's credentials and expresses their interest in the position?
a)
Letter of Interest
b)
Job Survey
c)
Resume
d)
Cover Letter
11.
Why is it important to write a cover letter even when the employer makes it optional?
a)
Because it shows the employer that you are willing to go above and beyond what is asked and that you are really interested in the position.
b)
Because it shows the employer that you don't care about getting an interview.
c)
Because it shows the employer that you are automatically qualified for the position.
d)
Because it shows the employer that you are a no-nonsense candidate.
12.
What is the STAR format?
a)
Situation, Task, Analysis, Result
b)
Synopsis, Task, Analysis, Result
c)
Synopsis, Task, Action, Result
d)
Situation, Task, Action, Result
13.
After submitting an application how long should you wait before following up about your application?
a)
Two Weeks
b)
Two Hours
c)
One Day
d)
One Week
14.
When you are discussing conflict during an interview what format should you use to help you explain how you handled the situation?
a)
The STAP Format
b)
The STAM Format
c)
The STEP Format
d)
The STAR Format
15.
When interviewing, why is it important not to speak negatively about your old boss?
a)
Because you may come across as disloyal, critical, or a problem child.
b)
Because it makes you seem like you do not want to get a job.
c)
Because the person interviewing you may call your old boss and tell him what you said.
d)
Because
16.
When should the salary negotiations generally happen?
a)
After the interview
b)
After the pre-interview
c)
After the recruiter calls you
d)
After you have received the job offer
17.
What serves as the glue that holds organizations together?
a)
Effective Communication
b)
Organizational Communication
c)
Functional Communication
d)
Honest Communication
18.
Face-to-face conversations and business meetings are considered what channel of communication?
a)
a. Oral
b)
b. Visual
c)
c. Electronic
d)
d. Written
19.
Any type of communication using technology is known as what channel of communication?
a)
a. Oral
b)
b. Visual
c)
c. Electronic
d)
d. Written
20.
In this type of communication, one advantage is that it has the ability to hold the viewers’ attention, so there's a higher chance they will remember the information.?
a)
a. Oral
b)
b. Visual
c)
c. Electronic
d)
d. Written
21.
Letters, training manuals, memos, proposals and emails, are all types of what channel of communication?
a)
a. Oral
b)
b. Visual
c)
c. Electronic
d)
d. Written
22.
When time is limited and information is needed quickly you should use what type of communication?
a)
a. Oral
b)
b. Visual
c)
c. Electronic
d)
d. Written
23.
All of the following are channels of communication EXCEPT:
a)
a. Upward
b)
b. Downward
c)
c. Sideways
d)
d. Horizonta
24.
Interactions that take place within the organization are known as what type of communication?
a)
a. Internal
b)
b. External
c)
c. Lateral
d)
d. Downward
25.
Which type of communication is known for strengthening teamwork?
a)
a. Internal
b)
b. External
c)
c. Lateral/Horizontal
d)
d. Downward
26.
Interactions with other businesses or organizations, vendors, suppliers, customers, shareholders, investors, and other parties outside of the organization is known as what type of communication?
a)
Internal
b)
b. External
c)
c. Lateral
d)
d. Downward
27.
Organizational communication is defined as;
a)
a. Communication that takes place between internal employees and external customers who are working towards common goals.
b)
b. Communication that takes place between people who are working towards common goals within an organization.
c)
c. Communication that takes place between shareholders and investors who are working towards common goals within an organization.
d)
d. Communication that takes place between people who are working towards common goals not within an organization.
28.
All of the following are true regarding workplace diversity EXCEPT
a)
a. Cultural differences can create issues at work
b)
b. Generational issues can create issues at work
c)
c. The diversity of her employees will shape how she communicates
d)
d. Having a diverse workforce is the greatest weakness of any company
29.
A basic framework for people to follow so that a professional environment is maintained is known as.
a)
a. A Business Code of Conduct
b)
b. Business Etiquette
c)
c. Appropriate Workplace Behavior
d)
d. The Do’s and Don’ts of the Workplace
30.
If I wanted to inform my staff about a policy change, which type of written communication would I use?
a)
a. Memorandum
b)
b. Email
c)
c. Sticky Note
d)
d. Leave a handwritten note on their desk
31.
Name the format used when writing a proper email?
a)
a. Modified Block
b)
b. Block
c)
c. Indentation
d)
d. Semi Block
32.
This approach is best used when the news is not earth-shattering, and the receiver is not heavily emotionally invested in the outcome.
a)
a. Indirect
b)
b. Direct
c)
c. Implicit
d)
d. Explicit
33.
This approach is a gentler way of delivering bad news and is better suited for situations in which the receiver is emotionally invested in the outcome.
a)
a. Indirect
b)
b. Direct
c)
c. Implicit
d)
d. Explicit
34.
Different types of negative messages that can be delivered in the workplace include all of the following EXCEPT?
a)
a. Layoffs
b)
b. A pay raise
c)
c. Termination
d)
d. Negative performance review
35.
When composing a proper email it is important to do all of the following EXCEPT?
a)
a. Write in all CAPS
b)
b. Use Proper Punctuation
c)
c. Use a proper closing statement
d)
d. Provide the reader with your contact information
36.
Perception is important in communication because _______________________.
a)
a. it determines how different people perceive the same message
b)
b. everyone perceives the same message in the same way
c)
c. it clearly indicates how the information is going to be perceived
d)
d. the message is never confusing are misinterpreted
37.
If you are unsure who the receiver of your email is, you should address it to?
a)
a. Yourself
b)
b. The CEO of the company
c)
c. To Whom It May Concern
d)
d. Any random employee
38.
When sending emails, your format should include all of the following EXCEPT?
a)
a. Single spacing inside the paragraphs
b)
b. Double spacing between the paragraphs
c)
c. The entire email should be aligned to the left
d)
d. You should indent each paragrap
39.
Effective communication does all of the following EXCEPT.
a)
a. Strengthens workplace communication
b)
b. Helps employees understand directions
c)
c. Helps employees complete tasks
d)
d. Reduces the chance of workplace success
40.
Communication matters because it does all of the following EXCEPT.
a)
a. Provides the key to cooperation and productivity
b)
b. It solves problems by assisting managers in developing answers and solutions
c)
c. It decreases positive work relationships and productivity
d)
d. It creates harmony and trust among the staff
41.

What is the primary purpose of a resume in the job application process?

a)

To list all the jobs you have ever had

b)

To showcase your professional experience and skills

c)

To provide a detailed account of your personal life

d)

To express your interest in the company

42.

Which type of communication is most effective for delivering complex information that requires detailed explanation?

a)

Electronic

b)

Visual

c)

Oral

d)

Written

43.

What is the main advantage of using electronic communication in a business setting?

a)

It can reach a large audience quickly

b)

It is the most secure form of communication

c)

It allows for immediate feedback

d)

It is always more personal

44.

When you "Reply All", who receives the email?

a)

Only the sender

b)

You and the sender

c)

Everyone who received the initial email

d)

Everyone plus you

45.

Choose the best way to rewrite this email: Did I miss anything?

a)

Did I miss anything important?

b)

What did I miss?

c)

What did I miss during 2nd block on January 19th?

d)

Ms. Horgan, what did I miss?

46.

"Mrs. Cruise, I will not be at work next week because I am going out of town" is an example of a GOOD Subject Line.

a)

True

b)

False

47.

Which of the following is a good example of a subject line?

a)

Sally Student

b)

Sally Student, 3rd block, absence

c)

HI!

d)

I have a question.

48.

"Good Morning Mr. Thomas" is an example of a ________.

a)

Salutation

b)

Email Body

c)

Closing Statement

d)

CC

49.

"Love and Hugs" is an appropriate closing statement for Business emails.

a)

True

b)

False

50.

Professional v. Unprofessional: beginning an email with "hey"

a)

Professional

b)

Unprofessional

51.

____ should be used when you want another individual to get a copy of the email and only they know they get a copy

a)
BCC
b)

CC

c)

To

52.

What are the rules for spacing in e-mails? 

a)

Empty line after salutation 

b)

Empty line between paragraphs 

c)

Empty line before closing 

d)

Empty line after closing 

e)

Single spacing throughout the email

53.

When should you email your professor?

a)

To ask them about their day

b)

To complain about the homework

c)

To ask for help on your homework

d)

To ask to be excused from not doing the homework

54.

What are rules based on moral principles about how businesses and employees ought to conduct themselves?

a)
Guidelines
b)

Employee Handbooks

c)
Laws
d)
Business Ethics
55.

Taking money from a cash register, taking goods from a store without paying for them, using company money to pay for personal items or entertainment on a business trip would be considered ________.

a)
Ethical
b)
Unethical
56.
Duties and obligations of businesses which contribute to the well-being of society is
a)
a stakeholding
b)
a business social responsibility
c)
a ethical dilemma
d)
a moral responsibility
57.

Which of the following questions should NOT be taken into consideration when listing all the alternatives and consequences to solve an ethical problem?

a)

Is it legal?

b)

Does it fit my personal values?

c)

Who will be affected?

d)

Does it benefit me personally?

58.

Why are workplace ethics important?

a)

To establish expectations for employees and reduce staff turnover

b)

To maintain a positive and professional company culture

c)

To treat customers with respect and increase customer loyalty

d)

All of the above

59.

Ethical guidelines are best practices to follow in the workplace.

a)

True

b)

False

60.

You witness a group of kid you know damaging school property. The principal asks for any anonymous tips on who might have damaged the property. You choose to stay out of it and don't say anything. How are you acting?

a)

Ethically

b)

Unethically

c)

Illegally

d)

Loyally

61.

As you walk out of a store with a friend, she gives some jewelry for you to hold. A security guard stops your friend and questions her about missing jewelry from the store. You know the guard is looking for the jewelry you are holding, but you say nothing because she is your friend. How are you possibly acting?

a)

Ethically

b)

Unethically

c)

Illegally

d)

Unethically and illegally

62.

Your co-worker is having trouble finishing a report. He'll pay you double your normal hourly rate to do it and not tell anyone. What do you do?

a)

Decline, but ask for the money or you'll tell his boss about the situation.

b)

Agree to it since you have time. But decline the money because it's wrong.

c)

Decline, explaining that you have your own report to write.

d)

Agree to it. You could use the money!

63.

A cashier gives you the wrong change, and it's in your favor! The ethical choice is

a)

Give the money to a homeless guy.

b)

Keep the change.

c)

Return the extra money.

d)

Spend the money right away.

64.

Which of the following actions demonstrates a lack of business ethics?

a)

Reporting a coworker's unsafe behavior to management

b)

Following company policies and procedures

c)

Taking office supplies home for personal use without permission

d)

Respecting the privacy of customer information

65.

What is the primary purpose of a company's code of ethics?

a)

To describe job responsibilities

b)

To outline legal requirements for employees

c)

To provide guidelines for ethical behavior in the workplace

d)

To increase company profits

66.

Which scenario best illustrates a conflict of interest in business?

a)

An employee attends a required training session

b)

An employee follows all company policies

c)

An employee reports a safety hazard

d)

An employee uses their position to benefit a family member's business

67.

Which of the following actions demonstrates integrity in a business setting?

a)

Admitting to a mistake and correcting it

b)

Falsifying expense reports

c)

Using confidential information for personal gain

d)

Ignoring a colleague's unethical behavior

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