WorksheetsChapter 3 - Quiz 1 - Terms Review - Hotel Management
Total questions: 15
Worksheet time: 8mins
What does ADR stand for in the hotel industry?
Average Daily Rate
Annual Discount Rate
Adjusted Daily Revenue
Average Discount Rate
What is the function of a Central Reservation System (CRS)?
To connect reservation systems and enable guests to reserve rooms at any chain property
To manage the hotel's financial accounts
To oversee the hotel's daily operations
To provide daily performance reports
What is a city ledger?
A guest account stored in the PMS
A client account with established credit at a hotel
A report prepared each day for management
A system for global distribution of services
What is a confirmed reservation?
A reservation made by a guest and confirmed by the hotel
A reservation made without a deposit
A reservation made by a travel agent
A reservation that is not guaranteed
What is a cost center?
A department that generates revenue
A department that does not generate revenue
A department that oversees reservations
A department that manages guest services
What is the purpose of a daily report in a hotel?
To provide essential performance information to management
To manage guest reservations
To oversee the executive committee
To calculate room rates
Who is part of the executive committee in a hotel?
General manager, director of rooms division, director of food & beverage
Front desk staff, housekeeping, maintenance
Guests, travel agents, suppliers
Reservation agents, marketing team, IT support
What is a folio in hotel management?
A guest account stored in the PMS
A report on daily operations
A system for global distribution
A reservation confirmation
What is the role of a General Manager in a hotel?
To oversee the entirety of operations at the hotel
To manage guest reservations
To handle daily reports
To supervise housekeeping
What does GDS stand for?
Global Distribution System
General Data System
Guest Delivery Service
Global Data Service
What is a guaranteed reservation?
A reservation where the hotel guarantees rooms if available on guest demand
A reservation without a deposit
A reservation made by a travel agent
A reservation that is not confirmed
What is a Property Management System (PMS)?
A computerized system integrating all systems used by a lodging property
A system for managing guest reservations
A report on daily operations
A financial accounting system
What is a rack rate?
The highest rate charged by a hotel for a room
A discounted rate for frequent guests
A rate for corporate clients
A rate for group bookings
What is a revenue center?
Centers that produce revenue
Centers that manage costs
Centers that handle reservations
Centers that oversee housekeeping
What does RevPAR stand for?
Revenue per Available Room
Revenue per Annual Rate
Revenue per Average Room
Revenue per Adjusted Rate
