WorksheetsKuesioner Kepuasan Pelanggan
Total questions: 14
Worksheet time: 13mins
What is your gender?
Male
Female
Other
What is your age?
< 18 years
18 - 25 years
26 - 35 years
36 - 45 years
> 45 years
What is your location?
City
Village
Other (please specify): ___________
How often do you use our products/services?
Every day
Several times a week
Several times a month
First time
How did you learn about our products/services?
Social media ads
Recommendation from friends/family
Traditional media ads (TV, radio, newspaper)
Other (please specify): ___________
How satisfied are you with the quality of our products/services?
Very satisfied
Satisfied
Somewhat satisfied
Dissatisfied
Very dissatisfied
How easy is the ordering/purchasing process of our products/services?
Very easy
Easy
Somewhat easy
Difficult
Very difficult
Do you feel our products/services meet your needs?
Yes, completely
Yes, mostly
Somewhat
Not really
Not at all
How satisfied are you with the service provided by our staff?
Very satisfied
Satisfied
Somewhat satisfied
Dissatisfied
Very dissatisfied
How do you rate the response speed to your questions or complaints?
Very fast
Fast
Somewhat fast
Slow
Very slow
How likely are you to recommend our products/services to friends or family?
Very likely
Likely
Not sure
Unlikely
Very unlikely
What do you think needs improvement in our products/services?
Are there any additional features or services you would like to see in the future?
How would you rate our products/services overall?
(a)
