WorksheetsWelcome and Greet Guest Quiz
Total questions: 5
Worksheet time: 3mins
1.You are the first assigned receptionist in the restaurant. A male customer is coming as the first customer on that day. What will you do first?
a. Approach the customer and lead the way to his table
b. Open the door and greet him with the pleasant smile
c. Welcome him with the smile and call the waiter
d. Wave your hand and point where to go
2. A young lady entered the restaurant. However, all tables are already occupied. As a receptionist, what will you say the lady?
a. “I am sorry, Miss. All seats are occupied at the moment. Would you mind waiting for the lounge?”
b. “I am sorry, Miss. All seats are full at this time. Would you want to have a drink while waiting?
c. “I am sorry, Miss. All seats are occupied at the moment. Would you mind waiting for the lounge for about 5 minutes?”
d. a. “I am sorry, Miss. All seats are occupied at the moment. Would you want to wait or not?”
3. Which of the following should be done prior the arrival of a customer who has made a reservation?
a. Place the food on the table
b. Prepare the table
c. Prepare the food
d. Cook the food
4. What will you say to the customers or guests if you think or feel that they are now ready to order?
a. May I take your order now Sir?
b. Do you want to order now Sir?
c. Are you ready to order Sir?
d. What is your order Sir?
5. What is the most important first step when welcoming and greeting a guest in a hotel or restaurant?
a. Asking for payment details immediately
b. Offering a warm, friendly greeting with a smile
c. Telling the guest about all the available amenities
d. Directing the guest to a waiting area without speaking
