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JLB 12223 CHAPTER 5.SEGEMENTATION

Total questions: 70

Worksheet time: 45mins

Name
Class
Date
1.

________ can be a poor predictor of a person's health, work or family status, needs, or buying power.

a)

Occupation

b)

Education

c)

Ethnicity

d)

Religion

e)

Age

2.

________ segmentation divides the market into segments based on variables such as age, life-cycle stage, gender, income, occupation, education, religion, ethnicity, and generation.

a)

Geographic

b)

Benefit

c)

Occasion

d)

Psychographic

e)

Demographic

3.

Marketers who use ________ often segment their markets by consumer lifestyles and base their marketing strategies on lifestyle appeals.

a)

demographic segmentation

b)

geographic segmentation

c)

benefit segmentation

d)

psychographic segmentation

e)

occasion segmentation

4.

Which of the following variables are the most popular for marketers to use in segmenting customer groups?

a)

ethical

b)

psychographic

c)

demographic

d)

behavioral

e)

geographic

5.

Which of the following refers to a behavioral segmentation variable that involves segmenting markets into nonusers, ex-users, potential users, first-time users, and regular users of a product?

a)

user status

b)

usage rates

c)

gender status

d)

income status

e)

loyalty status

6.

These are the reasons why Marketers can't appeal to the same buyers EXCEPT;

a)

buyers are too numerous.

b)

buyers are too widely scattered.

c)

buyers have different needs and preferences.

d)

buyers have same personalities and lifestyles.

7.

'A set of buyers sharing common needs or characteristics that the company decides to serve’. This statement refers to______.

a)

market

b)

target market

c)

consumer

d)

consumer behaviour

8.

'The set of all actual and potential buyers of a product or service’. This statement refers to _______.

a)

market

b)

target market

c)

marketers

d)

consumer behaviour

9.

A business will offer the same products to all consumers and promote them in almost the same way. This refers to>>>>.

a)

mass Marketing

b)

niche marketing

c)

concentrated marketing

10.

__________ involves marketer aiming product at a particular, often tiny, segment of a market.

a)

Mass marketing

b)

Niche marketing

c)

Undifferentiated marketing

11.

“The act of dividing the markets into specific groups of consumers/buyers who share common needs and who might require separate products/and or marketing mixes”. This is the definition of _____.

a)

segmentation

b)

targeting

c)

positioning

d)

demographic

12.

“The act of developing measures of segment and selecting one or more of the market segments to enter” is the definition of _____.

a)

segmentation

b)

targeting

c)

positioning

d)

demographic

13.

“The act of designing an offer so that it occupies a distinct and valued place in the minds of the target customers” is the definition of _______.

a)

segmentation

b)

targeting

c)

positioning

d)

demographic

14.

Geographical segmentation is dividing a market into different units such as ____________.

a)

age, gender and income

b)

race, religion and family status

c)

states, regions and cities

d)

user status, usage rate and loyalty status.

15.

“The act of designing an offer so that it occupies a distinct and valued place in the minds of the target customers” is the definition of _______.

a)

segmentation

b)

targeting

c)

positioning

d)

demographic

16.

These are the bases of demographic segmentation, EXCEPT _______.

a)

density

b)

gender

c)

occupation

d)

family characteristics

17.

Segmenting the market based on the consumers' economic situation is also known as _________ segmentation.

a)

loyalty status

b)

income

c)

gender

d)

usage rate

18.

___________ segmentation is the process of dividing a market of potential buyers into different groups of people with similar ways of living.

a)

lifestyle

b)

personality

c)

demographic

d)

behavioural

19.

__________ segmentation divides buyers into groups based on their knowledge, attitudes, uses or responses to a product.

a)

Geographic

b)

Demographic

c)

Psychographic

d)

Behavioural

20.

To segment consumers based on user status, marketers will divide the consumers into these categories.

a)

Light, medium and heavy product users.

b)

Loyal, somewhat loyal and not loyal.

c)

Nonusers, ex-users, potential users, first time users, and regular users of the product

21.

To segment consumers based on usage rate, marketers will divide the consumers into these categories.

a)

Light, medium and heavy product users.

b)

Loyal, somewhat loyal and not loyal.

c)

Nonusers, ex-users, potential users, first time users, and regular users of the product

22.

Select all the factors that is important in evaluating market segments.

a)

Current segment size and growth potential.

b)

Product availability.

c)

Segment attractiveness.

d)

Company objectives and resources.

23.

Select all the factors that is important in evaluating market segments.

a)

Current segment size and growth potential.

b)

Product availability.

c)

Segment attractiveness.

d)

Company objectives and resources.

24.

What is differentiated marketing?

a)

aim products at most sections of the market

b)

different products are targeted to different groups of people

c)

focuses on certain section of a market

d)

focuses on individual and local marketing

25.

What is micro marketing?

a)

aim products at most sections of the market

b)

different products are targeted to different groups of people

c)

focuses on certain section of a market

d)

focuses on individual and local marketing

26.

_____________ is tailoring products and marketing programmes to the needs and preferences of individual customers.

a)

Local marketing

b)

Individual marketing

c)

Micro marketing

d)

Niche marketing

27.

Which of these statements reflects positioning strategy of product differentiation?

a)

Brands can be differentiated on features, performance, or style and design.

b)

Through speedy, convenient or careful delivery

c)

Hiring and training better people than their competitors

d)

Convey product’s distinctive benefits and positioning.

28.

Which of these statements reflects positioning strategy of service differentiation?

a)

Brands can be differentiated on features, performance, or style and design.

b)

Through speedy, convenient or careful delivery

c)

Hiring and training better people than their competitors

d)

Convey product’s distinctive benefits and positioning.

29.

Which of these statements reflects positioning strategy of service differentiation?

a)

Brands can be differentiated on features, performance, or style and design.

b)

Through speedy, convenient or careful delivery

c)

Hiring and training better people than their competitors

d)

Convey product’s distinctive benefits and positioning.

30.

Which of these statements reflects positioning strategy of service differentiation?

a)

Brands can be differentiated on features, performance, or style and design.

b)

Through speedy, convenient or careful delivery

c)

Hiring and training better people than their competitors

d)

Convey product’s distinctive benefits and positioning.

31.

Which of these statements reflects positioning strategy of people differentiation?

a)

Brands can be differentiated on features, performance, or style and design.

b)

Through speedy, convenient or careful delivery

c)

Hiring and training better people than their competitors

d)

Convey product’s distinctive benefits and positioning.

32.

The process of dividing a market of potential customers into groups based on different characteristics is called

a)

Market Segmentation

b)

Market Analysis

c)

Demographics

d)

Consumer identification

33.

The term "Demographics" refers to

a)

Grouping potential customers based on their beliefs and preferences

b)

Grouping potential customers based on whether or not they have purchased a product in the past

c)

Grouping potential customers using statistical data such as age, race and gender

d)

Grouping potential customers based on where they live

34.

Which of these is NOT a Demographic characteristic, or a statistical way of grouping people that is tracked in the US Census?

a)

Age

b)

Household Income

c)

Race

d)

Political preference

35.

Which of these is NOT a Demographic characteristic, or a statistical way of grouping people that is tracked in the US Census?

a)

Age

b)

Household Income

c)

Race

d)

Political preference

36.

Which of these answer includes ONLY examples of demographics?

a)

Marital status, religion, ethnicity

b)

Household income, gender, race

c)

Age, geographical location, gender

d)

Race, age, hobbies

37.

Segmenting a market based on customers' attitudes, opinions, and interests is called

a)

Demographics

b)

Psychographics

c)

Geographics

d)

Market Segmentation

38.

Which of these answer includes ONLY examples of psychographics?

a)

Interests, opinions, attitudes

b)

Household income, beliefs, race

c)

Age, geographical location, gender

d)

Ethnicity, age, hobbies

39.

When a business divides its market on the basis of where its customers live is called

a)

geographic segmentation

b)

demographic segmentation

c)

psychographic segmentation

d)

behavioral segmentation

40.

Segmenting a market based on customers' buying habits is an example of

a)

demographic segmentation

b)

psychographic segmentation

c)

behavioral segmentation

d)

geographic segmentation

41.

Demographics includes grouping customers based on which three of these characteristics?

a)

Marital status

b)

Gender

c)

Ethnicity

d)

Buying habits

42.

Targeting a group of potential consumers using psychographic characteristics might include using data about

a)

music preferences

b)

race

c)

age

d)

gender

43.

Targeting a group of potential consumers using geographic data might be a great idea for which types of businesses?

a)

A private school

b)

A dry cleaning business

c)

A restaurant

d)

A political candidate

44.

A business' target market includes

a)

Everyone

b)

All the people who might use a product or service

c)

The specific people that the company is aiming to reach with its marketing and sales efforts

d)

One segment of the market

45.

Which of the following groups would NOT be included in a saddle-making business' target market?

a)

Horses

b)

Horse owners

c)

Horseback riding teachers

d)

Horse trainers

46.

A description of a customer or set of customers that includes demographic, geographic, and psychographic characteristics, as well as buying patterns, is called a

a)

Market segment

b)

Target market

c)

Demographic breakdown

d)

Customer Profile

47.

These are the reasons why Marketers can't appeal to the same buyers EXCEPT;

a)

buyers are too numerous.

b)

buyers are too widely scattered.

c)

buyers have different needs and preferences.

d)

buyers have same personalities and lifestyles.

48.

__________ involves marketer aiming product at a particular, often tiny, segment of a market.

a)

Mass marketing

b)

Niche marketing

c)

Undifferentiated marketing

49.
How is a market segmented by 'lifestyle'?
a)
Products can be aimed specifically at males or females or both
b)
People have different hobbies and interests, which can be connected to income and location.
c)
Consumers live in different parts of the country and will have different tastes and needs.  Those living in the city might want a smaller car
d)
Age groups can be split into categories e.g. 0-10, 11-16 or 18+.  Or even by young and old
50.
How is a market segmented by 'location'?
a)
Products can be aimed specifically at males or females or both
b)
People have different hobbies and interests, which can be connected to income and location.
c)
Consumers live in different parts of the country and will have different tastes and needs.  Those living in the city might want a smaller car
d)
Age groups can be split into categories e.g. 0-10, 11-16 or 18+.  Or even by young and old
51.

The particular market segment at which a business aims its products is known as the:

a)

Target Market

b)

Unique Selling Point

c)

Main Market

d)

Market Leader

52.

Which of the following is an advantage of using market segmentation?

a)

It allows a business to charge higher prices

b)

It lets a business invest more in plant and machinery

c)

It saves business money by avoiding the need for TV advertising

d)

It allows a business to target its promotional strategy more effectively.

53.

What is a disadvantage of using market segmentation?

a)

You can't sell your products to everyone

b)

It is rarely effective

c)

It requires additional market research

d)

Not everyone likes tangerines

54.

The term "Demographics" refers to

a)

Grouping potential customers based on their beliefs and preferences

b)

Grouping potential customers based on whether or not they have purchased a product in the past

c)

Grouping potential customers using statistical data such as age, race and gender

d)

Grouping potential customers based on where they live

55.

Segmenting a market based on customers' attitudes, opinions, and interests is called

a)

Demographics

b)

Psychographics

c)

Geographics

d)

Market Segmentation

56.

Which of these answer includes ONLY examples of psychographics?

a)

Interests, opinions, attitudes

b)

Household income, beliefs, race

c)

Age, geographical location, gender

d)

Ethnicity, age, hobbies

57.

When a business divides its market on the basis of where its customers live is called

a)

geographic segmentation

b)

demographic segmentation

c)

psychographic segmentation

d)

behavioral segmentation

58.

Segmenting a market based on customers' buying habits is an example of

a)

demographic segmentation

b)

psychographic segmentation

c)

behavioral segmentation

d)

geographic segmentation

59.

Positioning is a means of displaying, in two or more dimensions, the locations of products, brands, or groups of producers in customers' minds

a)

True

b)

False

60.

To position a product, a manufacturer must develop a marketing mix to influence potential consumer's overall image of that product.

a)

True

b)

False

61.

Niche marketing offers smaller companies an opportunity to compete by focusing their limited resources on serving niches that may be unimportant to or overlooked by larger companies.

a)

True

b)

False

62.

Damia produces children clothing, targeting first -time mothers in the baby boomer generation. Damia uses demographic segmentation variables.

a)

True

b)

False

63.

Why is market segmentation a key to successful marketing strategy?

a)

Many groups of customers have different needs and preferences.

b)

It helps define customer needs and wants more precisely.

c)

It helps more accurately define marketing objectives and allocate resources.

d)

All of the above are reasons that segmentation is important to marketing strategy

64.

Which of the following does not describe undifferentiated targeting?

a)

Undifferentiated targeting views the market as one big market with no individual segments

b)

Undifferentiated targeting is a strategy for the first firm to enter an industry

c)

Undifferentiated targeting selects a specific niche within which to market

d)

Undifferentiated targeting can save companies money on production and marketing

65.

Consumer goods marketers commonly use one or more of the following characteristics to segment markets. The bases they use are geography, demographics, psychographics, benefits sought, and usage rate. Market segmentation on the basis of personality, motives, lifestyles and geodemographics is

a)

Geographic

b)

Demographics

c)

Psychographics

d)

Benefits sought

66.

Early to Rise hot air balloon company targets people who are adventurous and funloving. This is an example of .

a)

Demographic segmentation

b)

Usage rate segmentation

c)

Benefit segmentation

d)

Psychographic segmentation

67.

When Burger King targets different groups from children and teens to adults and seniors with different ads and media, it is practicing __________segmentation.

a)

Demographic

b)

Age & life cycle

c)

Psychographic

d)

Behavioral

68.

The process of evaluating each segment's attractiveness and selecting one or more of those segments is called market:

a)

Segmentation

b)

Positioning

c)

Targeting

d)

Selection

69.

Cola Zero is a no calorie cola that is targeted at health-conscious consumers. Therefore, Coca cola is using ________ segmentation.

a)

Benefit

b)

Lifestyle

c)

Motive

d)

Age

70.

A (n) _____________ is a group of individuals or organizations sharing one or more characteristics that cause them to have relatively similar product needs.

a)

Market base

b)

Market segment

c)

Aggregated market

d)

Segmentation base