WorksheetsManaging Cost and Revenue Quiz
Total questions: 15
Worksheet time: 8mins
What does portion control ensure?
Every customer receives a different amount
Every customer receives the same amount
Ingredients are used randomly
Prices are increased
What is pilferage?
Increase in food prices
Stock being stolen by staff
Decrease in food quality
Increase in customer complaints
What is the impact of staff behavior on a business?
It has no impact.
It only affects the staff.
It forms a good or bad impression on customers.
It only affects the suppliers.
What is the purpose of maintaining standards and quality in hospitality businesses?
To reduce costs
To keep repeat business and create new business
To increase employee turnover
To limit customer feedback
What should a business do to ensure standards are maintained?
Ignore customer feedback
Have the right procedures in place to monitor quality
Reduce the number of services offered
Increase prices
What should a business do to maintain its four-star status?
Reduce the number of services
Maintain standards and quality
Increase prices
Limit customer access
What should be at the core of a hospitality business?
Marketing strategies
High quality standards of service
Technological advancements
Employee training
What is a key factor in how staff can create a positive impression of the business?
Wearing the uniform correctly
Excellent timekeeping
Using humor
Being silent
How can a hospitality business stay current?
Awareness of new and up-and-coming trends
Competitor failures
Employee mistakes
Customer complaints
What is a common requirement for staff in hospitality businesses?
A degree
Dress code compliance
Teamworking skills
Ability to be humorous
What should be the key focus of any hospitality businesses be to ensure success?
Reducing prices
Quality customer service
Expanding globally
Increasing profits
What is a significant advantage of a Private Limited Company (Ltd)?
Shares can be freely sold on the stock market
Owners have limited liability
It requires no registration with the government
It is owned by the government
Which business ownership type is typically easiest and least expensive to establish?
Sole trader
Limited Company
Public Limited Company
Partnership
Which type of business ownership allows for shares to be publicly traded?
Sole trader
Partnership
Limited Company
Public Limited Company (PLC)
What are the two components of total costs in a hospitality business?
Fixed costs and variable costs
Selling price and quantity
Average selling price and quantity
Total revenue and average cost
