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WorksheetsLabolirana At&t
Total questions: 35
Worksheet time: 18mins
Where you can find if an end user can make changes in the account?
OPUS
Device Life Cycle (DLC)
TORCH
Fast
What are the plans that we offer to our customers?
Performance - Standard - Elite - Turbo
Elite - Performance - Starter - Turbo
Premium - Advanced - Standard - Turbo
Premium - Advanced - Starter - Turbo
How many months the customer received free with the 300 MB Fiber and also a gift card?
2 months
1 month
3 months
4 months
0 month
How much cost the International Passport?
$50
$110
$65
$25
How long is the hold time for the customer?
3 min
4 min
1 min
2 min
5 min
How many GB does the international passport have?
12GB
Unlimited
22GB
18GB
El customer llama para solicitar un transfer?
Confirmamos los detalles y vendemos
Confirmamos los detalles y seguimos con el transfer
Hacemos probing questions para entender que tipo de transfer es
Abrimos las 2 cuentas para hacer el transfer
It's fee call to Iraq with the International Calling?
No, cost $5
Yes
No, cost $0.3
No, cost $3
How many lines can you add in a group?
5 Lines
10 Lines
15 Lines
11 Lines
How much it's the cost for the hotspot plan?
70 - 80 - 100
25- 50 -100
25 - 65 - 100
50 - 80 - 100
50 - 65 - 100
The AIA-B devices in the MOP are for free?
No
Yes
Depends
Cómo verificas al customer?
Primer y último nombre - FAN number - CTN y BAN
Business name - CTN - BAN - FAN number
CTN - BAN - Fan PIN
Primer y último nombre - Business Name - CTN o BAN - Fan PIN
Primer y último nombre - Business Name- CTN o BAN - Fan number
Puedes cambiar la informacion en fast?
si
no
Where can you find the IMEI number?
Fast
Opus
DLC
Order Track
Customer Snapchot
Cual es el Auxiliar para call back / outbound call?
Break
Billable hour
Schedule Closed Key
Lunch
In usage what we can find...
Data, calls and text message details
Call details
Data details
Call, Data details
What options in service are correct?
Features - Order eSim - TOBR, etc
Rate Plan - Stolen in transit - Exchange - etc
Usage - Upgrade - Payment arrangements, etc
Features - Upgrade - Rate Plan - Stolen in transit - BRE return, etc
Network status - Usage - Exchange, etc
In manage equipment we can change the IMEI?
Yes
No
What is CRU?
Corporate Role User
Individual Responsible User
Corporate Responsible User
Corporate User Responsable
how much cost ATT UYW for Advance 5 lines + Standard 3 lines?
$250
$265
$275
$255
$280
Cuantos creditos podemos dar por cliente?
$15
$30
$100
$25
$500
Postre favorito de la entrenadora?
Cheesecake
Rollos de canela
Chocolate
Caramelos
Fruta
If a customer request multiple lines and they want to change the address to a different location, rejecting the OTP, what are you going to do?
Apologize and disconnect the call
Apologize and guide them to go to the store
Apologize and being sarcastic because you know it's fraud
Disconnect the call
The AIA-B only can be only ordered in a business account?
yes
no
depends
With the order track you can...
See the information of one device such as device type.
See the information of one device such as device type.
See the information of and order, such as: invoice, IMEI, Devices orders and returned.
See the information of and order, such as: invoice, imei, chats with the clien.
See the information of any device such as IMEI.
For what do you use Torch?
Update information - Send usage history calls
Request IMEI - Send Email
Order lines - Device Unlock
Portability - Send SMS
Send SMS - Device Unlock
Where can you Unlock Devices?
Torch and Fast
Pears and SSO chat bot
EZ and Fast
FAST and Opus
EZ and Torch
Can you update information or add users only in SSOchat bot?
Yes, and also EZ
yes
no
No, only in SSO chat bot
Can you make payment arrangements in ....??
EPAY and OPUS
OPUS and CALM
OPUS and EZ
EZ and EPAY
What can you use to find orders returned?
Order track
Pears
AIR
CALM
FAST
You can find the orders online in order track?
Yes
No
Can you suspend account for 3 months?
yes
no
When you make a TOBR need to verify boths accounts if the customer has the other one?
yes
no
depends
When you create a new order line can you select the number and not reserved, to continue with the order?
yes
no
Can you process and order without device or IMEI?
yes
no
