WorksheetsManagement 101 Chapter 1
Total questions: 58
Worksheet time: 31mins
Management is the process of working with people and resources to accomplish:
personal goals
employee training
organizational goals
project completion
The management function of planning is defined as:
stimulating high performance by employees
assembling and coordinating the human, financial, physical, information, and other resources needed to achieve goals
specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals
monitoring performance and making needed changes
Gathering and coordinating human, financial, physical, informational, and other resources needed to achieve goals is called:
selection
transference
recruiting
organizing
The management function that involves the manager's efforts to stimulate high performance by employees is called:
controlling
organizing
planning
leading
The management function of monitoring performance and making needed changes is called:
leading
mentoring
controlling
mobilization
The process of working with people and resources to accomplish organizational goals is called:
entrepreneurship
controlling
management
modeling
In today's global economy, most mangers engage in the four functions of management by:
specializing in one or two functions and delegating the rest
selecting four activities to complete, one for each function
choosing one function to focus on each day
performing all four functions simultaneously throughout the day
The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called:
controlling
leading
efficiency
planning
Which of the following are the roles of top-level managers?
Overall management of the organization
Supervise the activities of frontline employees
Work extensively with outside individuals and organizations
Focus on broad strategic issues
The management function of organizing includes:
making decisions about the goals and activities that the organization will pursue.
assembling and coordinating all resources needed to achieve goals.
stimulating high performance by employees.
monitoring performance and making needed changes.
A middle manager has traditionally acted as an ______ who bridges the gap between higher and lower levels.
enthusiastic contributor
internal reviewer
authentic articulator
administrative controller
The ability to motivate and communicate effectively with employees is called:
organizing
leading
examining
planning
The first management position of newer or younger managers is likely to be as a(n) ______ manager.
middle-level
top-level
senior
frontline
Which of the following is the definition of controlling?
Supervising performance and making needed changes
Stimulating high performance by employees
Assembling and coordinating resources needed to achieve organizational goals
Making decisions about goals and activities that will be pursued
What is the best attitude for a manager to have in regard to the four functions of management?
Specialize in one or two functions.
Prioritize all four functions equally.
Be aware of the four functions, but do not prioritize any of them.
Ask employees which function they consider most important and prioritize that one.
Flatter organizational structures rely on lower-level employees to participate in decision making. These employees are generally organized into groups. Which of the following type of manager oversees these groups?
Top-level
Team leader
Middle-level
Entrepreneur
Which of the following is a type of top-level manager?
Tactical manager
Supervisor
Chief information officer
Operational manager
A(n) ______ manager puts together separate business unit plans from the units below them for higher level corporate review.
front line
top-level
middle-level
operational
Which of the following are the roles and responsibilities of frontline managers?
Supervising the operations of the organization
Working extensively with outside individuals and organizations
Implementing the specific plans developed with middle managers
Translating the general goals and plans developed by strategic managers into more specific objectives and activities
The management function of monitoring performance and making needed changes is called:
mentoring
leading
controlling
organization
What are the three broad roles that managers spend their time performing?
recreational
decisional
interpersonal
informational
A relatively new type of manager who engages in a variety of behaviors designed to achieve work group effectiveness is called a(n):
middle manager
team leader
entrepreneur
top-level manager
A middle manager has traditionally acted as an ______ who bridges the gap between higher and lower levels.
authentic articulator
administrative controller
enthusiastic contributor
internal reviewer
The three essential categories of skills that managers need are technical skills, interpersonal skills, and ______ skills.
knowledge
conceptual
logistical
performance
The first management position of newer or younger managers is likely to be as a(n) ______ manager.
frontline
middle-level
top-level
senior
Lower-level managers who possess ______ earn more credibility from their subordinates than comparable managers without similar qualities.
an impressive wardrobe
a private office
an outgoing personality
technical skills
Which management activity is related to the informational role of managers?
Acting as an entrepreneur
Serving as a figurehead
Handling disturbances
Being a spokesperson
Managers use______ skills when they consider the overall strategy of the firm, the interactions among different parts of the organization, and the role of the business in its external environment.
conceptual and decision
technical
interpersonal and communication
controlling
Flatter organizational structures rely on lower level employees to participate in decision making. These employees are generally organized into groups. Which of the following type of manager oversees these groups?
Top-level
Entrepreneur
Team leader
Middle-level
Which type of skill is of high importance at every level of management?
Technical skills
Conceptual skills
Decision skills
Interpersonal skills
Five key elements that make the current business landscape different from the past are globalization, technological change,______, collaboration across organizational boundaries, and an increasingly diverse labor force.
knowledge and ideas
common language
currency stabilization
self-reliance
Which of the following statements about must-have management skills are true? (Choose all that apply.)
Without technical, conceptual, and communication skills, a manager will not succeed.
Managers cannot learn the skills needed to do their jobs well; they must be born with the skills.
Managers should focus on understanding their roles rather than specific skills.
Managers need a variety of skills to perform their roles well.
Which of the following are examples of technical skills managers may possess? More than one answer may be correct.
Making good decisions
Understanding financial statements
Managing human resources
Motivating team members
Which of the following statements about globalization is correct?
Globalization means a company's profits stay in the home country.
Globalization taps into increasing demands in foreign markets.
Globalization means corporations do not have to pay taxes.
Globalization means that corporations focus on national borders.
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members are called ______ skills.
technical
interpersonal and communication
conceptual and decision
frontline
______ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, ideas, wisdom, and relationships.
Effectiveness
Globalization
Knowledge management
Efficiency management
Which of the following statements about the importance of interpersonal and communications skills is true?
Like conceptual and decision skills, they become less important as you rise higher in the company.
They are most important early in your career.
They are important at every level of management.
They are not important if you have strong technical skills.
What are some of the techniques used by organizations to collaborate across boundaries? (Select all that apply)
Involving customers in company decisions
Capitalizing on the most useful software
Analyzing current sales and then submitting a written report to the supervisor
Bringing together employees from different divisions or departments to collaborate
Which of the following are examples of globalization? (Choose every correct answer.)
A manufacturer producing its goods in facilities located in a different country
An organization partnering with firms in other countries
An employee commuting to an office downtown from her home in the suburbs
A company selling its products to consumers in other countries
A management process in which people in different parts of an organization share information throughout the development of a product or process is called ______.
collaboration
organization
logistics
structure
When Amazon first began, it sold books. It now offers food-delivery services, sells clothing, household appliances, and much more, and is dabbling with making deliveries with drones. These are examples of ______.
globalization
branding
innovations
knowledge management
A company gains competitive advantage by doing which of the following? (Choose every correct answer.)
By focusing on low cost rather than quality
By providing innovation over everything else
By doing valuable things for the customers
By being better than competitors
______ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, ideas, wisdom, and relationships.
Knowledge management
Globalization
Efficiency management
Effectiveness
At Toyota, engineers and manufacturing employees come together from the beginning of the design process. Often, manufacturing employees can see ways to simplify a design so that it is easier to make without defects or unnecessary costs. This is an example of knowledge management using ______.
group think
complications
collaboration
internal competition
The introduction of new goods and services is known as ______.
product placement
deviation
tradition
innovation
The focus of ______ in an organization is giving customers what they want or need, when they want it. This helps establish mutually beneficial long-term relationships.
utilitarianism
entrepreneurship
service
universalism
The three essential categories of skills that managers need are technical skills, interpersonal skills, and ______ skills.
logistical
conceptual
performance
knowledge
Speed refers to the fast and timely execution, response, and ______ of results.
delivery
manipulation
integration
disregard
Which of the following are among the fundamental factors that drive successful performance for a company, ultimately leading to competitive advantage? (Choose every correct answer.)
language
innovation
service
quality
What is the role of cost competitiveness?
Companies that have high prices but provide high levels of service are more likely to be successful.
Organizations must coordinate pricing with competing companies so they ensure high profits.
Companies compete by pricing their products as high as possible to make a substantial profit.
Organizations that are able to keep costs low, make a profit, and price products at a lower price are more likely to succeed.
What are the features of total quality? (Choose every correct answer.)
Designing products for quality
Achieving zero defects in manufacturing
Refusing to accept returns of defective merchandise
Preventing defects before they occur
Taking a long-term perspective on helping the natural environment and building tomorrow’s business opportunities while effectively managing today’s business is a form of competitive advantage known as ______.
cost competitiveness
customer service
sustainability
Trade-offs may occur among the six sources of competitive advantage. Managers should realize that ______.
to be innovative, a company must cut down on its quality and its service
if one of the sources takes priority, the other sources will need to receive fewer resources and attention
this doesn't need to be a zero-sum game where one source has to suffer at the expense of another
cost competitiveness will always cause quality to suffer
Focusing on continually meeting the changing needs of customers to establish mutually beneficial long-term relationships is an example of ______.
technology
service
speed
quality
Which of the following best exemplifies speed in the business environment?
Company A spends money to improve and perfect its existing product line.
Company Z creates and releases a rival program when it learns a competitor is planning a launch.
Company B surveys its managers and hosts team-building activities to improve operations.
Company X spends time on research and development before executing any changes.
Which of the following are components of cost competitiveness? (Choose every correct answer.)
Pricing products attractively to customers
Keeping costs low
Using life cycle analysis
Increasing defect rates
______ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, ideas, wisdom, and relationships.
Effectiveness
Globalization
Knowledge management
Efficiency management
To be competitive, the best managers ______.
focus on all six sources of competitive advantage
ignore customer feedback and changes in market conditions
prioritize cost competitiveness over all other factors
disregard the role of sustainability
