WorksheetsEthics and Values in Business
Total questions: 15
Worksheet time: 8mins
What is the primary goal of customer service?
To increase company profits
To ensure customer satisfaction
To reduce operational costs
To promote company products
Which of the following is a principle of Fair Trade?
Maximising shareholder value
Ensuring fair wages for workers
Reducing product prices
Increasing production speed
What does FSC certification ensure in forestry?
Faster tree growth
Sustainable and responsible forest management
Lower costs of timber
Exclusive use of local wood
Which of the following is a key component of a company code of conduct?
Encouraging competition among employees
Promoting ethical behaviour
Increasing sales targets
Reducing employee benefits
What is a sustainable construction method?
Using only concrete and steel
Incorporating renewable materials
Building as quickly as possible
Minimising the use of insulation
Which of the following is an example of ethical sourcing?
Purchasing the cheapest materials available
Sourcing materials from suppliers with fair labour practices
Importing goods from any country
Using only local suppliers
What is a benefit of excellent customer service?
Increased customer complaints
Higher customer retention
Reduced product quality
Longer response times
How does Fair Trade benefit producers?
By providing them with subsidies
By ensuring they receive a fair price for their goods
By reducing their production costs
By increasing their taxes
What is a key focus of the Forestry Stewardship Council (FSC)?
Increasing logging activities
Protecting biodiversity
Reducing forest area
Maximising timber exports
Which of the following is a violation of a company code of conduct?
Reporting unethical behaviour
Engaging in insider trading
Following company policies
Attending mandatory training
What is an advantage of using sustainable construction methods?
Increased energy consumption
Reduced environmental impact
Higher construction costs
Longer construction times
Which practice is part of ethical sourcing guidelines?
Ignoring supplier working conditions
Conducting regular supplier audits
Prioritising cost over quality
Using unverified suppliers
What is a common feature of excellent customer service?
Delayed response times
Personalised customer interactions
Limited customer feedback
Standardised responses
How does Fair Trade contribute to environmental sustainability?
By promoting monoculture farming
By encouraging the use of pesticides
By supporting sustainable farming practices
By increasing deforestation
What is a responsibility of companies under the FSC certification?
To maximise timber production
To ensure the protection of indigenous peoples' rights
To reduce the cost of wood products
To increase the use of synthetic materials
