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WorksheetsHospitality and Tourism
Total questions: 20
Worksheet time: 20mins
Mary works in the lodging segment where she directs the employees who clean the sleeping rooms and public areas. Which is Mary’s position?
Property supervisor
Maintenance manager
Front–desk supervisor
Housekeeping manager
Which type of behavior involves establishing eye contact with hotel guests?
Vocal
Critical
Cultural
Nonverbal
Which type of services do restaurants, banquets, and coffee shops provide to hospitality consumers?
Lodging accommodations
Means of transportation
Food and beverage
Entertainment
Jacob went to New Orleans, Louisiana to see family at several reunions. Which factor prompted Jacob to travel to this destination?
Climate
Low cost
Geography
Heritage tourism
Pete learned that all the segments of hospitality and tourism impact one another and are hard to distinguish sometimes. Which characteristic applies to this relationship?
They all require lodging accommodations
They all provide entertainment.
They are dissimilar
They are interrelated.
How can a travel agent make a positive impression on clients?
Ask very personal questions
Suggest several travel option
Focus on many tasks at one time
Maintain a professional appearance
As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels’ guests. Which behavior is Ben exhibiting?
Interpersonal skills
Favorable ethical traits
A positive sales aptitude
An appropriate use of humor
Jason provides tours to over 300 people at the historical governor’s mansion daily. Which benefit of working in the tourism industry is he experiencing?
Contacting buyers
Visiting attractions
Working with people
Planning conferences
Which is a component of the hospitality industry that focuses on meeting tourists’ transportation needs?
Travel
Lodging
Recreation
Business
A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. Which type of tourism took place?
Ecotourism
Edutourism
Agritourism
Voluntourism
Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
To serve the hotel guests
To entertain banquet guests
To maintain an attractive facility
To provide a high-quality dining experience
Which type of chart would Jason, a hotel manager, use to show the relationships among the divisions and departments?
Scatter
Analytical
Composition
Organizational
To which hotel division do the reservations, telecommunications, and guest registration departments typically report?
Front office
Engineering
Food and beverage
Sales and marketing
Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
Valet
Bell services
Concierge
Chauffeur
Why is it important for employees of a tour company from different departments to work together to satisfy tourists’ needs?
To achieve the company’s goals
To maximize negotiation leverage
To improve the company’s brand
To monitor trends in the tourism industry
Which type of tourism organization is funded by state– or local–level tax dollars?
Professional development association
Sole proprietorship
Government agency
Chamber of commerce
Dee, a hotel guest, needs additional towels and linens. Which department should the hotel night manager work with to obtain additional towels and linens for the guest?
Housekeeping
Room service
Maintenance
Purchasing
Daniel is the executive chef for a resort that is located near Phoenix, Arizona. Which professional association is Daniel most likely to join?
Wellness Council of America
Meeting Professionals International
The National Restaurant Association
Association for Convention Operations Management
Which is a component of the lodging industry?
Campsites
Landmarks
Travel agencies
Convention centers
Which segment of the hospitality industry focuses on planning different types of trips?
Recreation
Tourism
Lodging
Travel
