WorksheetsEngineering Empathy
Total questions: 30
Worksheet time: 25mins
What is empathy?
An agreement of differences by a mutual decision
The quality of the mind or spirit that allows a person to face difficulty, danger, or pain without fear; bravery.
The ability to understand or identify the feelings and/or experiences of another person.
Influence of one's peer group members
Which of the following is an example of non-verbal signals?
Walking to class
Talking to a friend
Writing a letter
Smiling at someone
What are triggers?
Someone who speaks and gets involved
A person who is present at an event or incident but does not participate.
Something that causes (an event or situation) to happen or exist
An agreement of differences by mutual decision
Of the following behaviors described, which is an example of showing respect?
Neither a nor b
Listening to another's opinion and providing feedback
Talking over someone
Disagreeing with someone politely
Empathy is the ability to understand and share the feelings of another. It is the act of putting yourself in someone else’s situation and seeing a problem from their point of view.
True
False
Which of the following statement BEST demonstrate empathy?
Yeah... I can help you with this situation
I understand why you are frustrated
I do not understand why you upset, but I will help you anyway
Calm down. We can get this fixed
Empathy and Sympathy mean the same thing.
True
False
Active listening is one way to show that we empathize with a customer on the phone.
False
True
Empathy can help to improve customer service by establishing a(n) _____, or bond between the customer and the employee.
friendship
connection
argument
Which of the following statements BEST demonstrate empathy?
Are you angry?
No problem. I can help you with that.
Whoa. You should really chill with the attitude. This isn't my fault.
You have every right to be angry.
Learning about other cultures is a great way to show empathy. How?
Learning about other cultures helps you decide if you want to be a part of their lifestyle.
Learning about other cultures helps you appreciate what you have.
Learning about other cultures helps you understand others' perspectives and opinions as well as respect their differences.
None of the Above
Which of the following statements is NOT TRUE about empathy?
Empathy allows you to put yourself in someone else's shoes.
Empathy helps you feel someone else's pain.
Empathy allows you to only recognize someone else's feelings, not feel what they're going through.
All of the Above are True Statements About Empathy
Does this situation show empathy or sympathy? Brendan is nervous about his first day of middle school. His older brother is in 8th grade, and he assured Brendan that everything will be okay. "I understand how nervous you're feeling. After a few days, you will feel confident and excited about middle school. Trust me!"
Empathy
Sympathy
Melinda is upset about failing the science test. Shawna is sitting right next to her when Melinda finds out that she hadn't done well. Which of the following is NOT a way for Shawna to show empathy in this situation?
Shawna could ignore Melinda. After all, Shawna isn't really friends with Melinda.
Shawna could listen and make eye contact as Melinda expresses how upset she is.
Shawna could tell Melinda that she knows everything will be okay since she got a bad grade on the last test but still has a B in the class.
Shawna could say, "I understand what you're going through. I know how upset I would be if I had received a bad grade on the test."
Does this situation show empathy or sympathy? Now that I have a daughter, I now understand how hard it is to be a parent. I respect my parents more than ever, and I understand some of the hardships they went through with parenthood.
Empathy
Sympathy
When showing empathy to someone else, which of the following is something you should do?
Judge the person
Listen carefully to what the person has to say
Interrupt the person when he/she is talking
Start talking about yourself when the person is expressing his/her feelings
Does this situation show empathy or sympathy? Catherine comes into class, and she looks sad. Laura approaches Catherine and asks, "Is something wrong?" Catherine says, "I studied last night for today's math test, but I just don't think I'll do well. The test is going to be hard." Laura responds, "I studied for hours last night, and I know how you're feeling! I don't feel prepared either. We can study together for a few minutes if you'd like."
Empathy
Sympathy
Does this picture show empathy or sympathy?
Empathy
Sympathy
Which side shows sympathy?
Left Side (Blue)
Right Side (Purple)
This pictures shows an example of ___________.
Empathy
Sympathy
What does empathy mean?
The ability to understand and share the feelings of another
Sharing toys
Talking to friends
Asking someone to play
Examples of Empathetic Statements (multiple answers)
I really appreciate your patience.
Thank you very much for alerting us about this.
I have experienced a similar problem recently so I understand what you are saying.
Let me see what I can do to help you out.
This statement show empathy.
What is "I understand your frustration but there is nothing that we can do."?
What is "Don't you plan ahead before signing to a service?"?
What is "It must be hard trying to stick to a budget."?
What is "I understand your frustration, I try to stick to a budget at home as well."?
a very good synonym for empathy is
compassion
understanding
sensitive
appreciation
Compassion means to
always tell the truth
care for the feelings of others
get along with everyone
If someone trips going up the stairs, do you feel embarrassed for them and avoid laughing?
yes
no
WHEN YOU MEET SOMEONE WHO IS "DIFFERENT FROM YOU" WHAT IS USUALLY YOUR FIRST REACTION?
I think they are weird and I don’t want anything to do with them.
I think they are weird and I want to know more about them because they’re so weird.
I think everyone is different and I wouldn’t mind having a friend who is different from me.
I think they’re just different and that’s cool, but I don’t really need a friend who’s different.
Have you ever felt judged because you were different from others?
No I've never thought about being different.
Yes, but I still get along with people that don't look like me or are the same as me.
No, I only hang out with people that look and act like me.
Yes, I felt judged and tried to fit in because of it.
How often do you show empathy?
Never
Sometimes
Rarely
Always
