Looking for things that need to be done and doing them is the definition of:

"It is not the employer who pays the wages. It is the customer who pays the wages." Who said this?

78% of customers will leave a business because of a poor customer service experience and ... ?

70% of the customer’s perception of their buying experience will be based on ... ?

91% of unhappy customers will not willingly do business with you again.

A person who has a bad customer service experience will tell between:

Perception is our reality!

For every customer who does complain, 26 others will

Loyal customers are worth as much as ____times their first purchase.

No business can exist without repeat customers.

When it comes to providing exemplary customer service, you must be prepared and first you must:

When getting ready for work, you should be appropriately ____________ and well groomed.

You should always wear your nametag when working.

You should feel free to wear pajama pants to work.

You should put away your cell phone when working.

Keeping one earbud in while working is fine, because at least you can hear in one ear.

You should never wear earbuds while working.

Not only should you have fun at work you should also be ... ?

We should always show appreciation to our customers.

When the customer makes a purchase, we should always say ... ?

Remember, the customer is doing us a favor! Not the other way around!

Don't worry about asking questions, feedback from customers is not important.

Use positive language, if you are out of a product apologize and tell the customer:

"Your most unhappy customers are your greatest source of learning." This quote is from: