Worksheets00107 Communication skills
Total questions: 10
Worksheet time: 5mins
What is an effective method of communicating on the job?
Finish quickly to avoid lost time on the project
Assume that everyone is familiar with industry jargon
Maintain eye contact and encourage listeners to take notes
Interrupt one's coworkers, if necessary
What is talking or texting in front of coworkers, supervisors, and customers considered?
Effective communication
Rude and unprofessional
Necessary when ordering materials
Acceptable if the speaker keeps their voice low
How should the body language of a person who has their arms folded be interpreted?
Warm and friendly
Distracted
Distant and unwilling to talk
Talkative
How should a listener practice active listening skills after receiving instructions?
Tell all coworkers what speaker said
Ask for instructions to be repeated several times
Paraphrase back to the speaker what they said using your own words
Start following instructions and later check to see if they are doing it correctly
in the study of communication, how is noise best defined?
Discussing things that are off the main topic
Thoughts that distract the listener
Anything that interferes with the message being heard or understood
People interrupting someone who is thinking
What is best to do if a person does not understand what a speaker is saying?
Ignore that part of the conversation
Try to figure it out on their own
Ask the speaker questions for clarification
Ask other people what they think the speaker means
What should a person do when reading instructions or a series of steps?
Read only the steps that are not known
Perform the steps even if not understood
Read the directions completely
Skim the directions quickly
What is the best way to make sure points are understood in an email?
Send all emails early in the work day
Use all capital letters to emphasize important items
Copy other recipients so that they can explain any unclear items
Write in a concise format using bulleted or numbered items
What are special features in books that help readers locate information?
Safety-related cautions and warnings.
Dictionaries and encyclopedias
Tables of content, indexes, and glossaries
Drawings and photographs
What is an important practice in writing to avoid errors that can cost time and money?
Always write in the first person
Handwrite any document before using a computer
Write at a high reading grade level
Ask a coworker to proofread the work for accuracy
