WorksheetsConsumer Law Edexcel GCSE Business
Total questions: 30
Worksheet time: 16mins
What is the maximum number of days you have to return a faulty product for a full refund?
14 days
30 days
45 days
Which of the following is NOT a consumer right?
Right to safety
Right to be informed
Right to a discount
If a product is not as described, what are you entitled to?
Refund
Replacement
Both refund & replacement
If a product you bought is faulty, what is the first step you should take?
Post a negative review online
Return the product to the retailer
Contact the manufacturer
Which of the following is a consumer right when purchasing digital content?
Rights to a physical copy
Right to a refund if the content is faulty
Rights to unlimited access
What does the term "fit for purpose" mean in consumer law?
The product must be cheap
The product must be suitable for the intended use
The product must be popular
If you buy a product online, how many days do you have to cancel the order under the Consumer Contracts Regulations?
1
7
14
28
30
Which of the following is NOT covered by the Consumer Rights Act 2015?
Purchasing Goods
Hiring a Service
Buying Property
All of the above
What should you do if a retailer refuses to honor your consumer rights?
Contact the Citizens Advice Bureau
Contact the police
Nothing, accept you have lost out and move on
The Consumer Rights Act (2015) is designed to protect consumers from unfair and dishonest business practices. It covers: - the product or service - returns - repairs and replacement and which other area?
delivery
customer service
data protection
Which act is there to protect you from unsafe products? This Act is designed to ensure that products are safe. It makes businesses that produce, rather than just sell, liable for any damage caused by poor quality or defective products.
The Consumer Protection Act (1987)
The Consumer Rights Act (2015)
Copyright, Designs and Patents Act (1988)
Which of the following areas of law prevents businesses from treating customers unfairly?
Employment Law
Health and Safety Law
National Minimum Wage
Consumer Law
Which of the following statements relates to consumer law?
Businesses are required to provide and maintain safety equipment
Goods sold must be free from defects and be safe to use
Businesses must provide employees with any necessary safety training
The employer & employee have a duty to maintain a safe workplace
Which of the following is covered under consumer law?
Employee rights
Product quality
Employee pay levels
Safety in the workplace
Businesses can treat consumers fairly by selling products that are:
Of satisfactory quality
Not fit for purpose
Unsafe
Not as described
Which of the following is true according to consumer law? A business:
Can apply false descriptions to any goods
Must state the “use by” or “best before” date on prepacked food
Does not need to offer a refund if a good is found to be faulty
Can sell out of date food products in its stores to the general public
Which of the following is most likely to be true if a business obeys consumer law?
Sales are likely to decrease
Bad publicity may be avoided
Fines will be issued and will need to be paid
Reputation in the marketplace decreases
Which of the following is true in relation to consumer law?
A customer has the right to reject a good or service that has been described accurately
The manufacturer, not the seller, is solely responsible for solving any problems with a product
A customer cannot chose to have a faulty product repaired at the seller’s expense, they can only have a refund
A customer has the right to return a product that is deemed not fit for purpose
Define the term Legislation
(a)
Trade Description is described as a a law in place to prevent the mis-description of goods by businesses
True
False
Which of the following is an advantage of following consumer law
Consumers boycott the product
Lies to employees
Avoid Prosecution
Get Sued
How long does the law give you to make a complaint about faulty goods under the previous Sale of Goods Act 1979 and the new Consumer Rights Act 2015?
28 days
6 months
3 years
6 years
1. If you bring back a jumper you bought three days ago because you don’t like the colour, does the shop have to give you a refund?
Yes
No
If a table lamp is priced at £9.99 when it should have been £39.99, does the trader have to sell it to you at the lower price?
Yes
No
Does the Consumer Rights Act 2015 apply to the sale of a fresh cream cake?
Yes
No
Does the Consumer Rights Act 2015 apply to the purchase of a seaside apartment?
Yes
No
Does the Consumer Rights Act 2015 give you any rights if a downloaded computer game has glitches?
Yes
No
Does the Consumer Rights Act 2015 give you any rights if your hairdresser cuts your hair too short?
Yes
No
Do you have any rights if your two year old laptop starts crashing outside of the 12 month warranty period?
Yes
No
By law, a web retailer must give you how long to cancel your order and get a full refund if you change your mind about wanting goods or services?
7 days
14 days
28 days
None
