WorksheetsS3.25 BUSM4568 Week 3 Rooms Division Management
Total questions: 12
Worksheet time: 7mins
What is the primary function of the Rooms Division Department in a hotel?
Food and Beverage Services
Guest Service Center
Revenue generation
Marketing
Which of the following is NOT a role of a Rooms Division Manager?
Forecasting guest needs
Managing the front office and housekeeping departments
Handling guest complaints
Planning marketing strategies
Which hotel positions are most associated with Rooms Division Management?
General Manager, Operations Manager, Front Office
Housekeeping Manager, Front Office Manager, Reservation Manager
Sales & Marketing Manager, Front Office Manager, Reservation Manager
Housekeeping Manager, Front Office Manager, Executive Chef
How does Rooms Division Management primarily contribute to the hotel's profitability?
By offering discounts to guests
By providing effective guest service and forecasting needs
By increasing food production
By outsourcing room cleaning services
What key characteristic is required for a successful career in Rooms Division Management?
Strong physical strength
Confidence and skills (more soft than hard)
High academic qualifications
Extensive social media presence
In solving problems, the IDEA model stands for:
1) Identify: PROBLEM
Develop: SOLUTION
Execute: PLANS
Assess: RESULTS
2) Identify: ISSUES
Develop: SOLUTIONS
Execute: A PLAN
Access: RESULTS
3) Identify: PROBLEMS
Develop: SOLUTIONS
Execute: A PLAN
Access: RESULTS
4) Identify: PROBLEMS
Define: SOLUTIONS
Execute: A PLAN
Assess: RESULTS
Winning or losing an argument with a guest is rarely a victory for anyone. In the end, it’s all fruitful.
True
False
What is a defining feature of a Luxury scale/
5-star hotel?
Broad range of amenities, Good quality service, design and physical attributes
Luxury across all areas of operation, highly personalized service, excellent design quality and attention to detail.
Deluxe guest experience. wide range of facilities and superior design qualities
Budget facilities, cleanliness, guest security
From the Smith Travel Research (STR),
Park Hyatt Saigon hotel (5 stars) and
the Sheraton Saigon Hotel (also 5 stars) are belonging to the same scale group
True
False
Among the three five-star hotels, which one has the highest room price?
Park Hyatt Saigon
Sheraton Saigon Hotel
Rex Hotel Saigon
What do L.O.T.O.L + T refer to when classifying hotels?
a/Location
b/Ownership
c/ T................................
d/Operator
e/ Level of service
f/Trends
Triple Bottom Line
.
Technology
Targeting Guests
Travel Efficiency
“Every company has a unique problem they’re trying to solve through (a) ” Samuel Johns, CPRW
