WorksheetsChapter 19 Hospitality Managment
Total questions: 15
Worksheet time: 13mins
Which of the following is responsible for overseeing the entire operations of a company?
Entry-level Worker
General Manager
Managing Director
Mystery Shopper
What is the term for a person who evaluates the quality of service in a store or restaurant by posing as a customer?
Employee
General Manager
Mystery Shopper
Supervisor
Which management style is characterized by a hands-off approach, allowing employees to make decisions?
Laissez-faire Style
Democratic Style
Bureaucratic Style
Autocratic Style
What is the process of assessing an employee's job performance and productivity?
Employee Evaluation
Organizational Skills
Motivated Worker
Budget
Which style of management involves making decisions without consulting others?
Democratic Style
Bureaucratic Style
Laissez-faire Style
Autocratic Style
A characteristic of authoritarian managers is that they
Ask employees for feedback
Make all significant decisions
Tend to share authority
Provide only general guidance
A method for assessing the effectiveness of an employee is (a)
One way to determine whether an employee is helping a business achieve its organizational goals is by:
developing an incentive program
analyzing external economic factors
evaluating the employee’s performance
providing the employee with extensive training
A formal assessment of how well an employee is doing his or her job
a quiz
a performance appraisal
the SAT
the asvab
Mason has recently been promoted to the position of Chief Operating Officer (COO) at his company. What is his primary responsibility in this role?
Overseeing the day-to-day operations of the company
Managing the supply chain
Selling goods directly to end consumers
Inspecting and monitoring products for quality
Employee self-reporting, automatic data collection and analysis, and meetings are all methods that managers can useto:
take corrective action.
set standards of excellence.
compare performance with standards.
measure the organization’s performance.
A union worker who is just beginning in the occupation is referred to as a(n)
Assistant
Master
Journeyman
Apprentice
Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?
Directive
Decisional
Interpersonal
Informational
A manger whose main job is to direct the work of employees:
supervisor
executive
worker
employee
Human Resources Role
Ensuring that appropriate funds are made available to make the product or service.
Ensuring that appropriate people are employed to make the product or service and that they are suitably rewarded for doing so.
Ensuring that the business offers a product or service that is desired by a sufficient number of people or businesses for profitable operation
Ensuring that appropriate processes are used in order to make the product or service, and that the product or service is of the desired quality
