NEW
Font size
WorksheetsBusiness Essentials Unit 3 Review
Total questions: 20
Worksheet time: 10mins
What should employees understand about each customer in order to develop positive customer/client relations?
The customer is in a hurry.
The customer is like most others.
The customer is a possible problem.
The customer is a unique individual.
Which is a true statement about making promises to customers?
It is better to over-deliver.
It is better to over-promise.
Customers do not remember broken promises.
Businesses should not make promises to customers.
In the human resource management process, what is the first task to be completed for staffing?
recruiting
determining need
determining job descriptions
screening and selecting applicants
Which U.S. law relates to information management?
The Taft-Hartley Act
The Sarbanes-Oxley Act
The Landrum-Griffin Act
The Sherman Antitrust Act
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating which workplace ability?
creativity
natural talent
technical skill
aggressive behavior
Why is information management necessary for strategic information in a business?
to write an annual report
to make long-term decisions
to create sales presentations
to develop a short-term advertising campaign
Which is an important function of human resources management?
social media
capital investment
domain development
employee recruitment
Which is a trend in proper information management?
decreased competition
increased number of workers in an office
decreased number of electronic documents
increased compliance of laws and regulations
Which factor is crucial for effective information management in a business?
Random data collection
Consistent data analysis
Ignoring customer feedback
Frequent staff meetings
An office supply company provides discounts to teachers to make them feel important. The company is modeling which activity?
positive customer service
business planning
technology upgrade
communication skills
How are salespeople who practice good customer relations primarily benefiting a business?
They are promoting poor service.
They are developing repeat customers.
They are preventing customer objections.
They are segmenting the business's market.
Which action is a part of information management?
customer service protocols
management of technology
management of security operations
disseminating information for decision-making
Ian works in the marketing department. What is the primary business objective of his department?
to help its corporation merge with another company
to hire qualified employees to perform complex job duties
to meet customers' needs by offering appropriate products
to prepare for long-term success by planning and organizing
When should customer relations skills, such as courtesy and friendliness, be emphasized during a business's activities?
during facilities design
during the hiring process
during marketing research
during technology planning
What is a key benefit of maintaining positive customer relations?
Reduced product quality
Enhanced customer loyalty
Higher employee turnover
Increased marketing expenses
Shannon is the manager and he ensures proper work effort by setting:
job standards.
diversity quotas.
hiring objectives.
expense budgets.
Which strategy is most effective for improving customer satisfaction?
Enhancing customer service training
Limiting product availability
Reducing marketing efforts
Increasing product prices
What is the primary role of human resources in a company?
To manage financial investments
To oversee product development
To recruit and retain talent
To design marketing strategies
Which statement is true about a management information system (MIS)?
It includes people, processes, and practices.
It is the same thing as an information management program.
It does not assist with a business's information management program.
It may be one part of a business's overall information management program.
How can information management be a challenge?
No one wants to participate in it.
There is only one right way to do it.
Many people do not understand what it is.
There is often not enough data to organize.
