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WorksheetsChapter 14 Management, Motivation and Leadership Review
Total questions: 33
Worksheet time: 2hrs 39mins
What is achieving the goals of an organization through planning, organizing, leading and controlling organizational resources including people, money, and time?
Coordination
Leadership
Management
Supervision
What is determining organizational goals and action plans for how to achieve those goals?
Controlling
Organizing
Leading
Planning
What is determining a structure for both individual jobs and the overall organization?
Organizing
Planning
Leading
Controlling
What is directing and motivating people to achieve organizational goals?
Planning
Leading
Organizing
Controlling
What is monitoring performance and making adjustments as needed?
Controlling
Planning
Organizing
Leading
What are managers who set the overall direction of the firm, articulate a vision, establish priorities, and allocate time, money and other resources?
Top management
Middle management
Operational management
Team leaders
What are managers who supervise lower-level managers and report to a higher level manager?
Team leaders
Top managers
First-line managers
Middle managers
What are managers who directly supervise non management employees?
First line managers (supervisors)
Middle managers
Top managers
Project managers
What is the expertise in a specific functional area or department?
Leadership skill
Communication skill
Technical skill
Organizational skill
What is the ability to work effectively with and through other people in a range of different relationships?
Human skills
Technical skills
Analytical skills
Conceptual skills
What is the ability to grasp a big-picture view of the overall organization, the relationships among its various parts, and its fit in the broader competitive environment?
Conceptual skill
Technical skill
Interpersonal skill
Analytical skill
Who is the person who proposed The Hierarchy of Needs Theory?
Abraham Maslow
Sigmund Freud
Carl Rogers
B.F. Skinner
What is a motivational theory that suggests that human needs fall into a hierarchy and that as each need is met, people become motivated to meet the next-highest need in the pyramid?
McGregor's Theory X and Theory Y
Herzberg's Two-Factor Theory
Maslow’s Hierarchy of Needs Theory.
Alderfer's ERG Theory
What are three assumptions about workers of the Theory X management approach?
Workers dislike work and will do everything to avoid it
Fear is a motivating factor for workers
Workers seek out and accept responsibility
Workers prefer to be directed
The intellectual capacity of the average worker is underutilized
What are four of the assumptions about workers of the Theory Y management approach?
Work is as natural as play or rest- workers do not inherently dislike it.
Different rewards can be motivating- people can exercise self-directions and self-control to meet company goals.
People can accept and even seek responsibility.
The capacity for imagination, creativity and ingenuity is widely distributed in the population.
Workers prefer to be directed, avoiding responsibility and seeking security
Which are 4 of the 5 factors that are considered in job enrichment?
Skill Identity: workers use a specific skill
Task Identity: Workers complete tasks with clear beginnings and endings
Task Significance: workers understand the impact of the task on others
Autonomy: Workers have freedom and authority regarding their jobs.
Feedback: Workers receive clear, frequent information about their performance
What is a theory of motivation that concerns the relationship among individual effort, individual performance, and individual reward?
Equity theory
Maslow's hierarchy of needs
Herzberg's two-factor theory
Expectancy theory
What is the theory of motivation that proposes that perceptions of fairness directly affect worker motivation?
Equity theory
Maslow's hierarchy of needs
Herzberg's two-factor theory
Expectancy theory
What is high-level, long-term planning that establishes a vision for the company, defines long-term objectives and priorities, determines broad action steps, and allocates resources?
Operational planning
Strategic planning
Tactical planning
Contingency planning
What is more specific, shorter-term planning that applies strategic plans to specific functional areas?
Tactical planning
Operational planning
Strategic planning
Contingency planning
What is very specific, short-term planning that applies tactical plans to daily, weekly, and monthly operations?
Strategic planning
Operational planning
Contingency planning
Tactical planning
What is planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plan?
Operational planning
Strategic planning
Contingency planning
Crisis management
Which choice in not one of the six steps in the strategic planning process?
Implement strategies
Create strategies for the competition
Define the mission of the organization
Set goals for the organization
Evaluate the organization’s competitive position
What is the organization’s purpose, values, and core goals, which provides the framework for all other plans?
mission or mission statement
vision statement
strategic plan
operational plan
The four components of the SWOT analysis are:
Strengths
Weaknesses
Obstacles
Threats
Opportunities
What are the three qualities of the most effective strategic goals?
Specific and measurable
Tied to a time frame
Realistic but challenging
All of the answers
What is a visual representation of the company’s formal structure?
Organizational chart
Flowchart
Business plan
Mission statement
What do you call a manager who supervises the functions that contribute directly to the profitability of an organization, such as production and marketing?
Staff manager
Line manager
Project manager
Operations manager
What do you call a manager who supervises the functions that provide advice and assistance to the line departments, such as accounting, legal and human resources?
Staff manager
Line manager
Project manager
Operations manager
What do you call a leader who hoards decision making power for themselves and typically issues orders without consulting their followers?
Autocratic leader
Democratic leader
Laissez-faire leader
Transformational leader
What do you call a leader who shares power with their followers? While they still make the final decisions, they typically solicit and incorporate input from their followers?
Autocratic leaders
Democratic leaders
Laissez-faire leaders
Transactional leaders
What do you call a leader who sets objectives for their followers but gives them freedom to choose how they will accomplish those goals?
Autocratic Leader
Democratic Leader
Free Rein Leader
Transactional Leader
What are the 3 steps in the control process?
Establish clear performance standards
Measure actual performance against standards
Measure possible performance against a standards
Increase the pay of all workers who reach the standard
Take corrective action if necessary
