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WorksheetsBasic Test - Advisors / Technicians
Total questions: 50
Worksheet time: 25mins
In what condition does Engine Oil Pressure warning lamp Glow in Combination Meter ?
Low Transmission Oil Level
Engine Overheating
Low Oil Level in Engine
None of the above
Customer Contact Details can be updated through ?
DMS (Customer Master)
Tab1 App
Maruti Care App (Customer's Mobile)
Maruti Suzuki Website
In Executive Package of MCP, which of the following services is not covered?
AC Servicing
Wheel Balancing
42 point check up
Additional washing
A-Star is a _________ car.
Sedan
Hatchback
SUV
MPV
Service Advisor must do inspection of vehicle _____________ ?
After Final Washing before calling customer for delivery
After Bay FI & Before Washing
After Calling Customer Before he arrives.
None of these
When cooling system pressure reduces, the coolant returns from reservoir to Radiator, which valve allows this ?
Low Pressure Valve
High Pressure Valve
Thermostat Valve
None of these
After draining the engine oil ?
Same Oil plug is to be re-installed with new gasket
New oil plug is to be installed with old Gasket
New oil plug is to be installed with new gasket
None of these
Where is Heater Core Located?
In front of Radiator
On top of engine
In passenger compartment
None of these
For critical complaints, who performs road test with customer ?
Service Advisor
Technical Advisor
Customer Care Manager
Floor Coordinator
Water Pump is Driven By ?
Pulley and belt system connected with Crankshaft
Electric Motor
Gear linkage to flywheel
None of these
Time period in which the customer can apply for Extended Warranty ?
Within 1yr of vehicle purchase /20,000km
At the time of new vehicle sale only
Within primary warranty period only
Anytime when the customer wants
For Vacuum test through vacuum gauge, vacuum gauge is connected to ?
PCV Valve
PCV Hose
Both A and B
None of these
As per SAS, home visit should be conducted for ?
Satisfied Customers
Dissatisfied Customers
Non-Contactable Customers
All of these
What Grade of engine oil is used in Ritz Diesel ?
0W20
5W30
20W40
15W40
At what engine state is vacuum test done?
Engine Cold & Air Filter Installed
Engine Cold and Air Filter Removed
Engine at Working Temperature, Air Filter Installed
Engine at Working Temperature, Air Filter Removed
What is valve position of cylinder during compression stroke ?
Both Valves Open
Both Valves Closed
Inlet open Exhaust closed
Exhaust open, inlet closed
At what position of valve, must the valve clearance be measured ?
When Valve is about to open
When valve is open
When valve is about to close
When valve is closed
In Carburetor Engines, location of air Filter is at ?
Top of the Engine
Right Side of Car
Left Side of Car
No specific location
Spark plug replacement procedure is to be done on ?
Hot Engine
Cold Engine
Engine Working Condition
none of these
Which of the following is used to ensure timely delivery of vehicle?
Final Inspection
Probing
Vehicle Tracking Sheet
None of the Above
Maintaining High pressure in cooling system helps by ?
Increasing Boiling point of coolant
Decreasing Freezing point of coolant
Both Increasing Boiling point of coolant & Decreasing Freezing point of coolant
None of these
What is function of dual circuit in brake system ?
It reduces brake pedal force
It distributes braking force between front and rear wheels
It provides certain braking in case of failure of one circuit
None of these
While checking ignition timing, all electrical loads apart from ignition system must be ?
On
Off
In any condition
None of these
Which of the following is the behavior style of Analytical Customer?
Demanding, Loud, Confident, Action-orientated
Uncertain, Restless, In-hurry, Looking for reason to buy
Smiling, Likes to talk, Trusting, Shy
Controlled, Reserved, Logical, Impersonal
What is purpose of Bypass valve in oil filter ?
To control Oil pressure up to specified level
To warn Driver Regarding Decrease in oil level
To bypass oil filter element is the filter is clogged
None of these
Air Filter must be installed while conducting compression test ?
True
False
NOX is generated when Nitrogen enters combustion chamber ?
True
False
What is the benefit of timely air filter replacement ?
Longer Engine Life
Better Engine Performance
Lower Fuel consumption and pollution
All of these
For critical complaints, who performs road test with customer ?
Service Advisor
Technical Advisor
Customer Care Manager
Floor Coordinator
Who is responsible for resolution of critical technical problems in workshop ?
Dealer Technical Leader
Technical Advisor
Works manager
Floor Coordinator
The vehicle drive system short-form FWD refers to ?
Front Wheel Drive
Four Wheel Drive
Free Wheel Drive
None of these
If Service Advisor is not available, who should entertain the customer in his/her absence ?
Helpdesk Coordinator/CCM
WM/Floor Coordinator
Technician
Technical Advisor
Which of the following cannot be done in TAB1 App ?
Entering Vehicle Inventory
Track Job Cards
Entering un-approved fitment details
Issuing parts to the Job Card
As per Periodic Maintenance schedule, Oil Filter must be replaced in ?
10,000 Km or 1 Year
20,000 Km or 2 Year
30,000 Km or 3 Year
40,000 Km or 4 Year
Engine oil level is to be checked by dipstick in what condition?
5 min. after turning engine off
Engine running condition
In warm condition just after turning off
None of these
If Gap between spark plug electrodes is less than specification, it will lead to ?
Burning of electrodes
Weak Spark
Missed Spark
none of these
Customer Voice Capturing while opening Job Card means ?
Writing/Typing exact words as said by customer while mentioning the problem
Recording the communication with customer in Tablet while talking
Recording the voice of customer on call
Writing what jobs are to be done in a vehicle.
Which of these is not present in a Diesel Engine ?
Fuel Injector
Inlet Valve
Spark Plug
Thermostat
Which of the following bays require more than two technicians ?
Normal Bay
Express Service Bay
Two-Tech Bay
None of these
At which of the following Engine State, Engine Compression Pressure Test is done ?
Engine Cold condition
Any Temperature as compression pressure remains same at all engine temperature conditions
Engine at working temperature
Engine at warm condition
At what RPM the engine oil pressure test is done?
Engine Idle RPM
At specified RPM for each engine
At Maximum Engine RPM
At Any RPM
While Probing a customer you must move from ____________ Questions to __________ questions ?
Open Ended, Close Ended
Close Ended, Open Ended
Direct, Indirect
Indirect, Direct
FTIR stands for ___________ ?
Field Technical Information Report
Failure Technical Information Report
Field Technical Investigation Report
Failure Technical Investigation Rep
Which of the following must be done first while Calling a Customer?
Confirm Customer's Name
Take Permission to Talk
Introduce Yourself
Explain the Purpose of Call
What is being represented by 40, in SAE oil grade 20W40 ?
Low Temperature Viscosity
High Temperature Viscosity
Minimum working temperature
Density of Oil
While Draining old engine oil, old oil is to be ?
Allowed to spill
Be collected in suitable container which is to be given for safe disposal
Be collected in a suitable container and thrown outside workshop
Either B or C
During Vacuum test, gear lever must be at "Neutral" ?
TRUE
FALSE
While noting Vehicle Inventory ___________ ?
you must take customer along and show every point you are marking in Inventory.
you must ask customer to wait and quickly check all inventory checkpoints informing him later.
you must ask customer to wait and quickly check all inventory checkpoints and ask customer to cross check
None of these
The colour of socks should match with which of the following?
Shirt
Trousers (Pants)
Shoes
Belt
What is the standard time for Paid Service on Express Service Bay?
1 Hr.
1 Hr. 15 Mins.
1 Hr. 30 Mins.
2 Hrs.
