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WorksheetsACSR VCC
Total questions: 23
Worksheet time: 15mins
ACSR is used on every call
You can search for a CX account in ACSR with:
First and last name
Address
Account #
DOB
Equipment SN/MAC
the summary page on ACSR will show Offers/products
what icon is pressed to add notes in ACSR?
Notepad
Two person figure
Pencil
Trashcan
Floppy disk
What tab can you edit the cx email?
Customer
Summery
Notepad
Location
What tab can we see additional identifications?
Maintenance
Summary
Customer
Orders
Locations tab on a cx account can show us
start and end date of service
cx address
if cx address is serviceable
services that are active/disconnected
cx current plan
To add your note what icon is used?
When searching by MAC address you only need the letters and numbers.
What icon do we press for the summary page?
This CX has phone service with us
True
False
This CX plays an equipment fee.
To search for a business account, you just click on the Commercial option.
From this screen you are UNABLE to edit the CX phone number and email.
Customers can change their bill cycle 3 times within a 12-month period, provided their account is current and not past due.
If your billing cycle is 8 what day does the cx have to make the payment?
8th
7th
22nd
28th
What icon would you go to add an adjustment?
What tab would you be able to find the PDF of the cx bill?
Ledger
Statements
Future Statements
Adjustment History
Unbilled Usage
We can also quickly access an image of the billing statement by clicking the Statements icon on the Common Toolbar.
What tab can we add a authorized user?
Summary
Customer
Accounts
interactions
we can NOT give a credit inside of ACSR
The new system you are learning about is
(a)
What movie/show are you looking forward to watching this year?
