WorksheetsCulinary arts 1 Review 5.0
Total questions: 27
Worksheet time: 17mins
What customer service quality do servers exhibit by making sure their uniform is washed, pressed, and fits properly?
neat and clean attire
excellent communication skills
prompt table service
menu knowledge
Which suggestion is best for a customer who ordered 12 pieces of fried chicken and a gallon of iced tea?
to add side dishes and dessert
to offer a discount on beverages only
to recommend a vegetarian meal
to suggest skipping the meal
What customer service skill includes guidelines for keeping one’s hair pulled back, washing one’s hands frequently, and keeping one’s breath fresh?
personal hygiene
time management
product knowledge
communication skills
When a server is placing the water glass on a table, the glass should be placed above the tip of the:
dinner knife
salad fork
dessert spoon
bread plate
“Would you like to add blackened shrimp or chicken to your Caesar?” This is an example of:
(a)
When clearing a beverage, on which side of the guest should the server stand, and which hand should be used?
To which side of the guest should a waiter stand and which hand should be used when serving a salad to a guest?
left side with left hand
right side with right hand
right side with left hand
left side with right hand
What should be served with the left hand and from the left side of the customer?
entrée
dessert
beverage
appetizer
Which dessert should a server suggest for a person who is on a sugar-restricted diet?
fresh fruit compote
chocolate cake
ice cream sundae
caramel pudding
baklava
What is the advantage of using the modern American plated service in restaurants?
It is more work
It requires fewer and less extensively trained service staff than other types of service.
It looks colorful on the table
Round tables are the best
Jesse is the headwaiter at a fine dining restaurant. What is his responsibility?
overall management of service
preparing meals in the kitchen
managing restaurant finances
designing the restaurant's interior
Which employees are considered the “sales staff” of the restaurant?
Bartender
Chef
servers
Hostess
Which service staff member would ask, “In what name did you make your reservation?”
table buster
front of house manager
host
chef
When serving a table full of guests, who should be served first?
elderly
the person paying the check
children
Best looking person
How should a server provide good customer service to a group celebrating an important occasion?
by giving special attention to the guest of honor
by ignoring the group to avoid disturbing them
by serving everyone else first
by rushing the group to finish quickly
When taking an order from a customer, if a server is not sure what was said, he/she should:
ask the customer to confirm the order
guess what the customer ordered
ignore the confusion and proceed
ask another server to decide
This is a (a) table setting?
Jamie and Jesse decided that for their wedding they would like the entrée to be served using modern American plated service. This means food is:
Cooked in the kitchen
Served from the bar
Buffet
portioned, prepared, plated, and garnished in the kitchen.
“Our most popular dish is the chicken Pommery” is an example of which selling technique?
Point-of-Sale System
highlighting
bar service
call in
An average gratuity left for service is:
15–20% of the check total
1–5% of the check total
25–30% of the check total
A fixed $1 per meal
If a guest complains about his/her meal, the waitstaff should: _________.
replace the meal without a fuss
ignore the complaint
argue with the guest
ask the guest to leave
Which service staff member is responsible for clearing, cleaning, and resetting tables?
busser
host
chef
bartender
The Miller family's first impression of the Western Steakhouse restaurant was negative. Which scenario would cause this negative impression?
the server was very rude to the Millers while taking their order
the restaurant had beautiful decorations and friendly staff
the food was served quickly and tasted delicious
the Millers received a complimentary dessert
Before approaching a new table, a server should: _________.
allow a moment for the customer to adjust to the surroundings
immediately start taking orders without introduction
begin clearing the table before greeting the guests
ask the customers to move to another table
Many of Angel’s food orders were prepared incorrectly because the cooks were unable to accurately read her orders. What skill should Angel practice?
written communication
time management
verbal communication
teamwork
Shaniya used a tablet to record a customer’s order, automatically send it to the kitchen staff, and calculate the bill. What is this system called?
point of sale
inventory management system
customer relationship management
supply chain management
It is a flat metal spoon used for stir frying or sautéing the ingredients.
Chimta
Bhatti
Patiala
Khoncha
