WorksheetsH&T Exam Review Part 2
Total questions: 97
Worksheet time: 49mins
Name
Class
Date
1.
What helps to compel or drive visitors to a specific place?
a)
Location
b)
Attractions
c)
People
d)
Economy
2.
A lifestyle hotel that is often trendy and is unique in its offerings and design is called a
a)
resort.
b)
boutique hotel.
c)
full service hotel.
d)
limited service hotel.
3.
Which is an example of an intangible facet in hospitality?
a)
Food at a restaurant
b)
A hotel guestroom
c)
Waiter serving guests their meal
d)
A guest happy with the meal they were served
4.
What is a key characteristic of sustainable tourism?
a)
Maximizing tourist numbers
b)
Minimizing environmental impact
c)
Focusing solely on luxury experiences
d)
Promoting mass tourism
5.
What does 'dark tourism' refer to?
a)
Traveling to natural wonders
b)
Visiting places of historical significance
c)
Traveling to sites of death or tragedy
d)
Exploring cultural festivals
6.
What does PESTEL analysis help identify?
a)
Tourist preferences
b)
Political and economic factors affecting tourism
c)
Seasonal travel trends
d)
Cultural attractions
7.
How does seasonality affect tourism?
a)
It has no effect
b)
It influences travel demand based on weather and holidays
c)
It increases travel costs
d)
It decreases the number of available destinations
8.
What is discretionary income?
a)
Income spent on necessities
b)
Income available for luxury items and vacations
c)
Income earned from tourism jobs
d)
Income generated by travel agencies
9.
What is overtourism?
a)
A type of sustainable tourism
b)
When a destination cannot support the number of visitors
c)
Traveling to remote areas
d)
Tourism that focuses on local culture
10.
What role do Destination Marketing Organizations (DMOs) play?
a)
They regulate travel laws
b)
They build awareness and increase travel to a destination
c)
They provide transportation services
d)
They manage hotel chains
11.
What is a Convention and Visitors Bureau (CVB)?
a)
A type of hotel
b)
An organization that attracts conventions and visitors
c)
A travel agency
d)
A government tourism office
12.
Which of the following is an example of niche tourism?
a)
Traveling for business meetings
b)
Visiting national parks
c)
Participating in culinary tours
d)
Going on family vacations
13.
What is one potential negative impact of tourism?
a)
Increased local employment
b)
Cultural exchange
c)
Environmental degradation
d)
Improved infrastructure
14.
What might influence a traveler's personal motivation to visit a destination?
a)
Logistical constraints
b)
Cultural significance
c)
Travel costs
d)
Availability of flights
15.
How can the global economy impact tourism?
a)
By increasing travel costs
b)
By affecting discretionary income
c)
By limiting travel options
d)
By enhancing cultural experiences
16.
What is the primary function of a DMO?
a)
To manage hotels
b)
To promote a destination
c)
To regulate travel laws
d)
To provide transportation
17.
What is one way that tourism can positively impact a local community?
a)
Increased pollution
b)
Job creation
c)
Cultural erosion
d)
Higher living costs
18.
What is a logistical motivation for travel?
a)
Desire to explore new cultures
b)
Influence of time, money, or accessibility
c)
Interest in historical sites
d)
Seeking adventure
19.
Which of the following best describes ecotourism?
a)
Traveling to urban areas
b)
Visiting endangered or undisturbed areas
c)
Participating in luxury cruises
d)
Attending cultural festivals
20.
What is the impact of improved transportation methods on tourism?
a)
Decreased travel options
b)
Increased accessibility and convenience
c)
Higher travel costs
d)
Less interest in travel
21.
What is a potential benefit of overtourism?
a)
Increased local revenue
b)
Environmental conservation
c)
Cultural preservation
d)
Decreased tourist numbers
22.
What is the meaning of the Latin root word hospitaliem?
a)
Open-hearted mindset
b)
Friendliness to guests
c)
Accommodations
d)
Unique experience
23.
Tourism is the practice of traveling for
a)
work.
b)
recreation.
c)
the government.
d)
charities.
24.
Why did many transportation developments take place during the Industrial Revolution?
a)
Regular people had more money to travel.
b)
Trade increased during this period.
c)
Transportation was required to move troops and supplies across the ocean.
d)
There was a need to transport raw materials and finished goods.
25.
Which mode of transportation contributed to the establishment of roadside inns?
a)
Air
b)
Railroad
c)
Stagecoach
d)
Steamship
26.
The greatest developments in transportation occurred during the
a)
Renaissance.
b)
Middle Ages.
c)
Elizabethan.
d)
Industrial Revolution.
27.
The hospitality industry has undergone many changes in modern times. One example is that
a)
air travel is less affordable.
b)
wealthy people are traveling less.
c)
business travel has become common.
d)
fewer families are taking vacations by car.
28.
In 1956, President Eisenhower signed an act that gave people the opportunity to drive greater distances more easily. This was the
a)
Federal-Aid Highway Act.
b)
Automobile Emissions Act.
c)
Department of Transportation Act.
d)
Fixing America’s Surface Transportation Act.
29.
A woman was traveling by stagecoach to visit her grandmother in Abilene. The stagecoach stopped for the evening so that passengers could have a meal and a place to rest. They would have stopped at a
a)
farm.
b)
motel.
c)
campground.
d)
coaching inn.
30.
How does the hospitality industry impact the economy?
a)
Encourages the development of charitable organizations
b)
Limits the promotion of sustainability
c)
Provides millions of jobs to people
d)
Minimizes the use of technology
31.
In the United States, which industry employs the most people?
a)
Retail
b)
Hospitality
c)
Financial
d)
Educational
32.
What is sustainability?
a)
The economic benefits of green initiatives
b)
The practices followed to avoid using up natural resources
c)
The total greenhouse gas emissions caused by an organization
d)
The environmental benefits of green practices
33.
Which is an example of a corporate social responsibility initiative?
a)
A non-profit requires 13 employees over the age of 60 to retire early
b)
A publicly held company distributes dividends to its shareholders
c)
A privately held company donates computers to schools in an economically challenged area
d)
An organization lays off 300 workers in an effort to restore diminishing profit margins
34.
If a specific city or state is being promoted to prospective travelers, what type of branding is being used?
a)
Personal
b)
Destination
c)
Geographic
d)
Product
35.
When a travel agent promotes a specific city to prospective travelers in order to encourage a visit, this is an example of
a)
corporate social responsibility.
b)
destination branding.
c)
multiculturalism.
d)
tourism.
36.
The idea that many cultures can prosper together by recognizing and celebrating their differences is called
a)
independence.
b)
branding.
c)
multiculturalism.
d)
hospitality.
37.
A businessperson is visiting friends in Chicago. He gets a hotel room for two nights for $250 per night. Next week, a valet spends some of his paycheck to buy groceries. This is an example of
a)
a coincidence.
b)
the multiplier effect.
c)
the spirit of hospitality.
d)
a managed business.
38.
Theme parks and sporting arenas are a part of which sector?
a)
Accommodations
b)
Food and beverage
c)
Transportation
d)
Attractions
39.
Airline travel is a type of
a)
attraction.
b)
transportation.
c)
accommodation.
d)
food and beverage offering.
40.
Restaurants and snack bars are part of which hospitality and tourism sector?
a)
Accommodations
b)
Food and beverage
c)
Transportation
d)
Attractions
41.
Which hospitality and tourism section includes Mount Rushmore?
a)
Transportation
b)
Food and beverage
c)
Attractions
d)
Accommodations
42.
When two or more things depend on each other, it is known as
a)
autonomy.
b)
codependence.
c)
independence.
d)
interdependence.
43.
Joe’s Diner is an independent business. This means that it is a business that
a)
is owned and operated by the owner.
b)
owners buy into with a standard system of operation.
c)
is partially owned by a group that is not a part of the day-to-day operations.
d)
is owned by two or more people who contribute resources into the entity.
44.
A business that owners buy into with a proven standard system of operation is called a(n)
a)
chain.
b)
franchise.
c)
independent business.
d)
managed business.
45.
Betsy’s Bakery is privately owned and operated. This is an example of a(n)
a)
chain.
b)
managed business.
c)
franchise.
d)
independent business.
46.
A business that is owned by a group or individual who is separate and apart from normal business operations is
a)
a chain.
b)
a franchise.
c)
managed.
d)
independent.
47.
A company that allows another to use its name, sell its products, and receive services is a(n)
a)
chain.
b)
franchise.
c)
managed business.
d)
independent entrepreneur.
48.
Which might be a downside of a managed business?
a)
You have access to the necessary skills, knowledge, and business systems to promote your operation.
b)
As owner, you may not have a say in how things are run.
c)
You are required to use established standards, menus, and training programs.
d)
Your business will have little support or branding.
49.
Technology in the hospitality and tourism industry should
a)
reduce labor.
b)
increase costs.
c)
decrease productivity.
d)
give guests less control of choices.
50.
A mother is looking for a hotel in New York for a trip with her daughter and grandson. She wants rooms with large open space and a good layout so that her grandson can play. To preview available rooms in the most realistic way, she
a)
checks out online reviews.
b)
calls the 1-800 reservation number.
c)
views static pictures on the hotel’s website.
d)
uses the virtual reality tour.
51.
Vacationers who are looking for recreational activities and entertainment should stay at which property?
a)
Resort
b)
Motel
c)
Convention hotel
d)
Extended stay hotel
52.
An accountant is traveling to St. Louis for three weeks to do a corporate audit. What property would be best suited for her?
a)
Motel
b)
Convention hotel
c)
All-inclusive resort
d)
Extended stay hotel
53.
An international marketing firm is hosting a four-day conference with associated seminars. At which property should the firm host this conference?
a)
Timeshare
b)
Resort
c)
Convention hotel
d)
Extended stay hotel
54.
On a cruise ship, a guestroom is called a
a)
dormitory.
b)
stateroom.
c)
bunkroom.
d)
cubicle.
55.
A system in which services are shared between individuals, often facilitated by an online platform, is referred to as a(n)
a)
collaborative economy.
b)
upscale economy.
c)
progressive economy.
d)
sharing economy.
56.
A woman is flying into Los Angeles to conduct business meetings all day and flying out at 6 a.m. the following morning. What hotel location works best for her?
a)
Urban
b)
Highway
c)
Airport
d)
Suburban
57.
When this person travels, he rents a car with leather interior and the latest technology accessories. When he reserves a hotel room, he selects a property that offers white glove service. When making a dinner reservation, he chooses a restaurant with a reputation for giving personalized attention. What type of traveler is he?
a)
Leisure
b)
Family
c)
Business
d)
Luxury
58.
Which type of resort offers a daily room rate system that covers all meals, beverages, and activities?
a)
Extended stay
b)
All-inclusive
c)
Motel
d)
Luxury
59.
A college student needs to find a hotel room that is economical and provides a complimentary breakfast. Which type of hotel should she stay at?
a)
Resort
b)
Timeshare
c)
Extended stay hotel
d)
Limited service hotel
60.
A father and his college-aged son are driving 12 hours for fall move-in day. They plan to stop and spend the night at a hotel. Which type of hotel property would work best for them?
a)
Airport
b)
Highway
c)
Urban
d)
Suburban
61.
A group of hotels that, for a fee, share rights to operate under a common name are called a
a)
chain.
b)
franchise.
c)
timeshare.
d)
hostel.
62.
Which would be classified as a leisure traveler?
a)
A person on vacation
b)
A person attending at a convention
c)
A salesperson calling on accounts in other states
d)
A person on his way to an interview in a different state
63.
What is true about hotel management companies?
a)
They only administer employee benefits programs.
b)
They manage hotels on a daily basis for a fee.
c)
They own a certain percentage of guestrooms.
d)
They expect the hotel owner to hire and train staff.
64.
A hotel that is not part of a franchise group is
a)
dependent.
b)
independent.
c)
restricted.
d)
open.
65.
An independent hotel is a(n)
a)
group of hotels that share a common name.
b)
hotel with no chain or franchise affiliation.
c)
informal hotel built near the highway.
d)
hotel with high room rates and exceptional service.
66.
A couple go on vacation to the same place in Newport, Rhode Island for the same week every year. In effect, they own or lease this space. They likely stay at a(n)
a)
timeshare.
b)
extended stay hotel.
c)
all-inclusive hotel.
d)
roadside motel.
67.
What symbol does the American Automobile Association use to rate service?
a)
Stars
b)
Diamonds
c)
Checkmarks
d)
Hearts
68.
Which is an example of user-generated content?
a)
Magazine
b)
Textbook
c)
Guide book
d)
Online review
69.
Which hotel division is considered the “brains” of the hotel?
a)
Engineering
b)
Front office
c)
Human resources
d)
Food and beverage
70.
The hotel division that is commonly referred to as the “heart of house” is
a)
the spa.
b)
the front office.
c)
housekeeping.
d)
human resources.
71.
The computers at the front desk keep shutting down. Which department should the front desk agent call for help?
a)
IT
b)
Engineering
c)
Security
d)
Human resources
72.
What is the most common retail outlet on large properties, such as casino hotels and resorts?
a)
Hair salon
b)
Clothing store
c)
Gift shop
d)
Spa
73.
At the property level, who has the highest rank?
a)
Chief engineer
b)
General manager
c)
Director of sales
d)
Controller
74.
The controller is the department head of
a)
the front office.
b)
human resources.
c)
accounting.
d)
maintenance.
75.
The responsibility of the engineering department is to
a)
manage all of the events occurring in the hotel.
b)
oversee the financial reporting of the operation.
c)
recruit, hire, and train employees.
d)
maintain the entire building including the grounds.
76.
Common hotel divisions or departments include rooms, security, food and beverage, and
a)
management.
b)
audio-visual.
c)
human resources.
d)
greenskeeper.
77.
The head of the maintenance department is known as the
a)
controller.
b)
executive housekeeper.
c)
guest service manager.
d)
chief engineer.
78.
Which of the following is an example of infrastructure that can be impacted by tourism?
a)
Food and beverages
b)
Outdoor recreation activities
c)
Wildlife habitats
d)
Water lines
79.
Increased tourist dollars spent in a location result in
a)
fewer DMOs.
b)
increases in jobs and tax base.
c)
less infrastructure improvements.
d)
fewer attractions being built.
80.
A group of people is going to attend a four-day event listening to music on several different stages. What type of event are they attending?
a)
Convention
b)
Festival
c)
Regional event
d)
E-sports event
81.
What type of event is an organized video game competition?
a)
Convention
b)
Festival
c)
Sporting event
d)
E-sport event
82.
A teacher is attending a weekend retreat in the mountains that focuses on yoga, meditation, and health food. Most likely, she is attending a
a)
wellness event.
b)
festival.
c)
sporting event.
d)
conference.
83.
The Southern gathering of the Fiction Writers’ Association is meeting in Birmingham. This is an example of what type of event?
a)
Wellness
b)
Regional
c)
National
d)
Local
84.
When a destination cannot support the number of visitors, it is called
a)
undertourism.
b)
overtourism.
c)
ecotourism.
d)
dark tourism.
85.
Which is an example of the positive impact of tourism on large scale economies?
a)
More expensive modes of transportation
b)
Decrease in number of attractions
c)
Increase in number of hotels
d)
Fewer airline options
86.
Which is an example of the positive impact of tourism on small scale economies?
a)
Increased unemployment
b)
Fewer local restaurants and shops
c)
Decrease in local tax base
d)
More skilled and educated workforce
87.
Which is an example of the negative impact of tourism?
a)
Lack of respect for local traditions
b)
Support of historical sites
c)
Cheaper modes of travel
d)
Increase in hotels and restaurants
88.
How does the hospitality industry impact the economy?
a)
Encourages the development of charitable organizations
b)
Limits the promotion of sustainability
c)
Provides millions of jobs to people
d)
Minimizes the use of technology
89.
In the United States, which industry employs the most people?
a)
Retail
b)
Hospitality
c)
Financial
d)
Educational
90.
What is sustainability?
a)
The economic benefits of green initiatives
b)
The practices followed to avoid using up natural resources
c)
The total greenhouse gas emissions caused by an organization
d)
The environmental benefits of green practices
91.
Which is an example of a corporate social responsibility initiative?
a)
A non-profit requires 13 employees over the age of 60 to retire early
b)
A publicly held company distributes dividends to its shareholders
c)
A privately held company donates computers to schools in an economically challenged area
d)
An organization lays off 300 workers in an effort to restore diminishing profit margins
92.
If a specific city or state is being promoted to prospective travelers, what type of branding is being used?
a)
Personal
b)
Destination
c)
Geographic
d)
Product
93.
When a travel agent promotes a specific city to prospective travelers in order to encourage a visit, this is an example of
a)
corporate social responsibility.
b)
destination branding.
c)
multiculturalism.
d)
tourism.
94.
The idea that many cultures can prosper together by recognizing and celebrating their differences is called
a)
independence.
b)
branding.
c)
multiculturalism.
d)
hospitality.
95.
A businessperson is visiting friends in Chicago. He gets a hotel room for two nights for $250 per night. Next week, a valet spends some of his paycheck to buy groceries. This is an example of
a)
a coincidence.
b)
the multiplier effect.
c)
the spirit of hospitality.
d)
a managed business.
96.
Technology in the hospitality and tourism industry should
a)
reduce labor.
b)
increase costs.
c)
decrease productivity.
d)
give guests less control of choices.
97.
A mother is looking for a hotel in New York for a trip with her daughter and grandson. She wants rooms with large open space and a good layout so that her grandson can play. To preview available rooms in the most realistic way, she
a)
checks out online reviews.
b)
calls the 1-800 reservation number.
c)
views static pictures on the hotel’s website.
d)
uses the virtual reality tour.
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