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WorksheetsCommunication, Conflict Management & Negotiation Quiz
Total questions: 8
Worksheet time: 4mins
What is the primary purpose of organizational communication?
To create conflicts
To reduce productivity
To increase employee turnover
To achieve coordinated action
During a group project, Ava found that her team was struggling to understand each other. They faced various challenges in their communication. Which of the following is NOT a barrier to effective communication?
Information overload
Emotional intelligence
Filtering
Language differences
During a team meeting, Grace asked her colleagues about the most effective way to communicate important updates. Which communication channel is considered to have the highest richness?
Company newsletters
Memos
Emails
Face-to-face conversations
During a group project, Henry feels a growing tension with his teammate Samuel. This situation escalates as they struggle to agree on their approach. In the conflict process, what does 'felt conflict' refer to?
The actions taken during conflict
Emotional involvement with the situation
Recognizing potential opposition
The resolution of the conflict
In a school setting, James and Ava have been having disagreements over group project responsibilities. Which conflict management technique involves bringing them together to identify the issues?
Direct negotiation
Problem-solving meetings
Accommodating
Avoiding
What is the difference between functional and dysfunctional conflict?
Functional conflict is always positive; dysfunctional conflict is always negative
Functional conflict is about tasks; dysfunctional conflict is about relationships
Functional conflict improves performance; dysfunctional conflict hinders it
Functional conflict occurs in teams; dysfunctional conflict occurs individually
Ethan is preparing to negotiate a new contract with a supplier. What is the first stage in the negotiation process?
Bargaining & Problem Solving
Closure & Implementation
Preparing & Planning
Clarification & Justification
Sophia and Mason are working on a group project for school. They have different ideas on how to approach the project. Which strategy involves seeking a solution that satisfies both Sophia and Mason in their negotiation?
Accommodating
Avoiding
Collaborating
Competing
