WorksheetsWJEC Hospitality and Catering 1.1
Total questions: 30
Worksheet time: 15mins
What type of hospitality and catering provision is a B&B considered?
Non-commercial (non-residential)
Non-commercial (residential)
Commercial (non-residential)
Commercial (residential)
Which of the following is a non-commercial (non-residential) provider?
Cruise ships
Hotels
Schools
Airbnb
What type of food service involves a tray or trolley?
Table service
Residential service
Personal service
Counter service
Which of the following is a type of residential service?
Rooms with en-suite bath
Fast food
Street food trucks
Vending machines
What is a Michelin star associated with?
Catering equipment
Airline services
Restaurant standards
Hotel standards
Who is responsible for managing the front of house in a restaurant?
Pastry chef
Concierge
Executive chef
Front of house manager
Which role is part of the kitchen brigade?
Sous-chef
Valet
Concierge
Receptionist
What personal attribute is important for hospitality staff?
Punctual
Disorganized
Rude
Impatient
What type of employment contract is common in the hospitality industry?
Full-time permanent
Internship
Zero hours contract
Lifetime contract
What is a common benefit in the hospitality industry?
Company car
Pension
Unlimited vacation
Free housing
What is a basic cost incurred in the hospitality industry?
Marketing
Labour
Insurance
Legal fees
What does the term 'seasonality' refer to in the hospitality industry?
Fixed staffing levels
Year-round demand
Seasonal demand fluctuations
Constant pricing
How can new technology positively impact the hospitality industry?
Cashless systems
Reducing customer interaction
Increasing manual labor
Eliminating jobs
Which media type can impact the hospitality industry?
All of the above
Internet
Television
Printed media
What is a common type of non-commercial (residential) provider?
Hotels
Fast food outlets
Cafés
Prisons
Which of the following is a type of counter service?
Buffet
Silver service
Gueridon
Banquet
What is a key factor in the success of hospitality provision?
Ignoring customer feedback
Efficient labor management
Limited service hours
High overheads
What is an example of a commercial (non-residential) provider?
Care homes
Boarding schools
Airlines
Hospitals
What is a common role in housekeeping?
Head waiter
Chambermaid
Concierge
Pastry chef
What is a common qualification for hospitality roles?
Apprenticeships
Law degree
Doctorate degree
Pilot license
What is a common type of remuneration in the hospitality industry?
Equity
A salary
Company shares
Stock options
What is a common working condition in the hospitality industry?
9 to 5 only
Fixed hours
Seasonal work
Remote work
What is a common environmental consideration in hospitality?
Sustainability
Using more plastic
Increasing waste
Ignoring recycling
What is a common impact of the economy on hospitality?
Strength of the economy
Stable exchange rates
Fixed pricing
Unlimited demand
What is a common type of residential service in hospitality?
Fast food
24-hour room service
Street food
Vending machines
What is a common type of food service in hospitality?
Drive-thru
Family-style
Delivery only
Self-service
What is a common role in the kitchen brigade?
Receptionist
Executive chef
Concierge
Valet
What is a common type of employment in hospitality?
Lifetime
Remote
Permanent only
Seasonal
What is a common benefit offered in hospitality?
Free housing
Company car
Unlimited sick leave
Holiday entitlement
What is a common factor affecting hospitality success?
Efficient labor
Limited service
High costs
Ignoring customer needs
