WorksheetsEIA_Q&A_GEX&ENT Round3
Total questions: 30
Worksheet time: 19mins
According to the standard, the Guest Service Line must answer guest calls within 5 rings. True or False?
True
False
What is the price of the babysitting service for children under 4 years old at the Kids Club?
VND (a) ++/child/hour
There is a table tennis area at the Kids Club. True or False?
True
False
According to the Guest Service Line service standard, what is the maximum hold time allowed when placing a guest call on hold?
20 seconds
30 seconds
40 seconds
50 seconds
There are a total of (a) pools at the Onsen.
Until what time is the bicycle rental service available?
(a)
In which Exceptional Experience can guests learn to cook Paella?
Luxurious Cooking Class
Pastry Workshop
Luxurious Private Cooking Class
How many Non-Residential Packages are available for outside guests who wish to experience the resort's services?
(a)
There are 4 pools with jacuzzi features at the Onsen. True or False?
True
False
The gym closes at 18:00. True or False?
True
False
The Coral Plantation experience lasts for (a) hours.
What time is the Luxurious Private Cooking Class featuring Paella held?
10:00 AM – 2:00 PM
09:00 AM – 2:00 PM
10:00 AM – 1:00 PM
09:00 AM – 1:00 PM
How much does the 8:00 AM morning yoga class cost per person?
VND 250,000 nett
VND 200,000 nett
VND 150,000 nett
VND 100,000 nett
The Onsen is located in the Co Tien Lagoon area. True or False?
True
False
What are the operating hours of the Main Beach?
07:00 AM – 06:00 PM
07:00 AM – 07:00 PM
06:00 AM – 06:00 PM
06:00 AM – 07:00 PM
Butler provides shoe shining service. True or False?
True
False
Does the butler provide Packing and Unpacking service?
Yes
No
Within the Exceptional Experience services, where is the Star Gazing activity held?
Nha Trang Institute Of Oceanography
Nha Trang Observatory
If an outside caller wants to contact an in-house guest but can only provide the guest's name without a room number, is the Guest Service Line allowed to transfer the call?
Yes
No
For room types that do not include Butler service, the applied fee when guests book this service is VND 1,500,000++ per room for the entire stay. True or False?
True
False
Does Kids Club offer the board game Monopoly for guests to borrow and take to their room?
Yes
No
How long are guests recommended to soak in the 42°C pool at the Onsen?
10-15 minutes
5-15 minutes
5-10 minutes
10-20 minutes
How much is the kayak rental fee at the Main Beach?
(a)
Guests are allowed to drink alcohol while using the Onsen. True or False?
True
False
Can outside guests book experiences without staying at the resort?
Yes
No
The Coral Plantation experience includes both snorkeling and coral planting. True or False?
True
False
What is the full name of the Kids Club at the resort?
(a)
The dialing code to call room 4401 is 84401. True or False?
True
False
What are the hours for offering complimentary fruit skewers or ice cream at the pool and lagoons?
10:00 AM & 17:00 PM
11:00 AM & 18:00 PM
11:00 AM & 17:00 PM
10:00 AM & 18:00 PM
What are the daily movie screening hours?
From 19:00 to 21:00
From 18:00 to 21:00
From 18:00 to 20:00
From 18:00 to 22:00
