The check in time is … p.m

The check-out process takes no longer than...?

Guest calls must be answered within 3 rings or 10 seconds. True or False?

During the check-in process, the front desk staff must introduce at least … facilities in the hotel.

Upon check-in, the name of the guest is used at least 3 times during the interaction.

There is an exclusive complimentary valet parking service available from 07:00 to 23:00

At our resort, after the guest has completed the check-in process, the luggage must be delivered within ... minutes.

Should the guest wish to store luggage for 10 days, an additional charge will apply. True or False?

When delivering luggage to the room, the bellman must place all large suitcases on the luggage rack in the correct position (i.e. with the zipper facing the guest, making it convenient for them to open the suitcase without having to move it). True or False?

If there are any incidental charges at check-out and the guest has MeliáRewards points, the charges must be settled using MeliáRewards points only. True or False?

Guest's are offered assistance immediately, or if a queue is present, guests are positively acknowledged with hand or facial gestures within 30 seconds of approaching the desk and offered assistance within ... minute(s).

For hotel transport, complimentary Wi-Fi service is available in the vehicle for VIP guests. True or False?

If guests arrive to check in before 15:00, the Front Desk will assist with the check-in procedure first. After that, guests can access the hotel's facilities (e.g. luggage storage, restaurants, fitness center, spa, changing rooms, room charge facility, Wi-Fi, etc.). However, they will need to wait until 15:00 to receive the room. True or False?

The guest is welcomed with the Gran Meliá greeting, which consists of saying 'Xin Chao' and slightly nodding the head.

Upon collecting luggage, the bellman knocks on the door/rings the doorbell once, and if the guest does not respond, he will use the master key to open the door and retrieve the luggage. True or False?

If the bellman delivers luggage to the room and the guest is present, he must reconfirm the quantity and condition of the luggage with the guest. True or False?

A welcome drink and a refreshing towel offered before the check in. True or False

If the guest has made a deposit at check-in and there are additional charges at check-out, the receptionist will automatically deduct the deposit amount to settle the bill. True or False?

In the case where the guest had to wait for his room, the luggage is placed into the room prior to his/her arrival. True or False?