In the communication process, (a)   means converting an idea into words or gestures that will convey meaning.

When you decide the spoken or written means by which you will send a message, you have selected the (a)   of communication.

When the receiver translates the message from its symbol form into meaning, it is known as (a)   .

The verbal and nonverbal responses of the receiver create (a)   , a vital part of the entire communication process that helps the sender know that the message was received and understood.

(a)   cues include eye contact, facial expression, body movements, space, time, territory, and appearance.

According to a model developed by cultural anthropologist Edward T. Hall, (a)   refers to the stimuli, environment, or ambience surrounding an event and is arranged on a continuum from low to high.

The belief in the superiority of one's own culture is known as (a)   . This natural attitude is found in all cultures.

An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n) (a)   .

(a)   _ means learning about beliefs and practices different from our own and appreciating them. One of the best ways to develop this trait is to practice empathy.

During the (a)   phase of the writing process, the writer analyzes the audience and the purpose for writing.

Sam is collecting and organizing information for a marketing report he is writing. Sam is involved in the second phase of the writing process, which is the (a)   phase.

Catherine is proofreading her cover letter and résumé for accuracy before emailing them to a prospective employer. She is in the third phase of the writing process, which is the (a)   phase.

An interesting theory called (a)   richness describes the extent to which a channel or medium recreates or represents all the information available in the original message.

The channel of choice for corporate communicators today is clearly (a)   .

(a)   is the process of creating a message that suits your audience. One important aspect of this process is tone. Conveyed largely by the words in a message, tone affects how a receiver feels after reading or hearing a message.

Conveyed largely by the words in a message, (a)   affects how a receiver feels after reading or hearing a message.

Putting yourself in the receiver's shoes to better adapt your message to that person's needs is called (a)   .

Theresa has emphasized second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our) in a letter to a customer. She is using the (a)   view.

(a)   describes technical or specialized terms within a field.

Nicola is collecting information for a business document she is writing. We call this collection process (a)   .

Long reports and complex business problems generally require some use of (a)   research methods.

Looking in the files and talking with your boss are methods of (a)   research.

In the (a)   pattern of organization, the main idea comes first, followed by details, an explanation, or evidence.

Persuasive and bad-news messages should usually use the (a)   pattern.

A(n) (a)   sentence contains an independent clause (a complete thought) and a dependent clause (a thought that cannot stand by itself).

The refund authorization was processed by our customer service representative is an example of a sentence using the (a)   voice.

A dangling (a)   results when the word or phrase the modifier describes is missing from its sentence.

A(n) (a)   is a group of sentences about one idea.

Before and meanwhile are examples of transitional expressions that show (a)   association.

(a)   messages tend to carry more weight, are more formal, and are taken more seriously in certain situations.

In the (a)   of an e-mail message, you should cover just one topic.

Sending unsolicited advertisements, also called (a)   , either by fax or e-mail is illegal in the United States.

A(n) (a)   is a digital audio or video file that can be downloaded to a computer or watched on a smartphone.

An e-mail message should include a descriptive (a)   to help ensure that the message will be read.

To, From, Date, and Subject in an e-mail message or a memo are called (a)   words.

Unless your company specifically allows it, never use your employer's computers for (a)   messages or entertainment.

Although e-mail is still a relatively new business communication tool, a set of rules for polite online interaction called (a)   has emerged.

(a)   messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. It is like live e-mail or a text telephone call.

Teams or departments use (a)   to collect and disseminate information to large audiences creating a database for knowledge management.

Business (a)   are systematic attempts to convey information, answer questions, and solve problems.

In a report using the (a)   organizational pattern, the problem, discussion, and findings are presented before the conclusions and recommendations.

Use (a)   format for short (usually eight or fewer pages) informal reports addressed outside an organization.

Use Empowered Team Decision-Making Without Losing Control is an example of a(n) (a)   heading.

A distinct type of information report is the (a)   report. In this type of report, business travelers identify the event they attended or the company they visited; summarize three to five main points objectively; and, if requested, itemize their expenses on a separate sheet.

The purpose of a(n) (a)   report is used to tell management whether a nonroutine project is on schedule.

(a)   or recommendation reports attempt to solve problems by evaluating options and offering recommendations.

A(n) (a)   condenses the primary ideas, conclusions, and recommendations of a longer report or publication.

When a company must decide whether to proceed with a plan of action, it may require a(n) (a)   report.

(a)   are a record of the proceedings of a meeting.

Informal proposals are sometimes called (a)   proposals.

In the (a)   section, your aim is to discuss your plan for solving the problem.

The (a)   section promotes the credentials and expertise of project leaders and support staff.

The planning of every report begins with a statement of (a)   that describes the goal, significance, and limitations of a formal report.

A(n) (a)   is a collection of information stored electronically so that it is accessible by computer and digitally searchable.

A(n) (a)   tool is a service such as Google that indexes, organizes, and often rates and reviews Web pages.

An online diary or journal that allows visitors to leave public comments is called a weblog or (a)   .

(a)   is giving credit to your information sources.

Business reports often rely on (a)   data from firsthand experience such as surveys, interviews, observations, and experimentations.

Using the ideas of someone else without giving credit is called (a)   and is unethical.

(a)   analysis issues include size, age, gender, experience, and professional background.

You should capture listeners' attention, introduce yourself, establish your credibility, and preview your topic in the (a)   of your presentation.

Develop each of your main points in the (a)   of your presentation.

In the (a)   of your presentation, you should summarize your main themes and leave the audience with something memorable.

A comparison of similar traits between dissimilar items, such as Turning the course of this economic downturn has been like stopping an avalanche; it's possible, but very, very difficult, is a(n) (a)   .

Help your audience recognize the organization and main points in an oral message with (a)   signposts that keep listeners on track.

(a)   points in a PowerPoint presentation consist of concise and parallel key phrases.

To ensure professional results for your multimedia presentation, choose a professionally designed (a)   that will combine harmonious colors, borders, bullet styles, and fonts for pleasing visual effects.

After delivering their presentations, businesspeople often post their multimedia shows online because attendees appreciate these (a)   handouts.

(a)   delivery means speaking freely, generally without notes, after preparation and rehearsing. This delivery method allows you to freely discuss the ideas you have prepared and rehearsed several times.