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Personal Selling

Total questions: 8

Worksheet time: 4mins

Name
Class
Date
1.

Which of the following DOES NOT describe Sales Force Management?

a)

Sales force management is defined as analyzing, planning, implementing, and controlling
sales force activities.

b)

Sales force management is designing sales force strategy.

c)

Sales force management involves recruiting,
selecting, training, compensating, supervising, and evaluating the firm’s salespeople

d)

Sales force management is a SEVEN (7) steps process where it starts with prospecting and qualifying

2.

Based on this statement, you are required to match the step in the Selling Process.

"I am researching my potential customers' needs and preferences before meeting
them"

a)

Pre-approach

b)

Closing

c)

Prospecting & Qualifying

d)

Follow-up

3.

Based on this statement, you are required to match the step in the Selling Process.

"Hello! Welcome to our store. How can I assist you today?"

a)

Preapproach

b)

Approach

c)

Prospecting & Qualifying

d)

Presentation and demonstration

4.

Based on this statement, you are required to match the step in the Selling Process.

"Since you mentioned durability is important, let me show you how our product lasts
longer than competitors."

a)

Approach

b)

Presentation and Demonstration

c)

Closing

d)

Handling Objections

5.

Based on this statement, you are required to match the step in the Selling Process.

"Would you like to go ahead with this purchase today? We have a limited-time
offer"

a)

Closing

b)

Follow-up

c)

Presentation and demonstration

d)

Approach

6.

Based on this statement, you are required to match the step in the Selling Process.

"After purchasing, I always check in with my customers to ensure they are satisfied."

a)

Closing

b)

Follow-up

c)

Approach

d)

Prospecting & Qualifying

7.

Based on this statement, you are required to match the step in the Selling Process.

"I am creating a list of people who might be interested in our products."

a)

Prospecting & Qualifying

b)

Preapproach

c)

Approach

d)

Presentation and demonstration

8.

Based on this statement, you are required to match the step in the Selling Process.

"I understand your concern about the price, but let me explain how this investment
benefits you in the long run."

a)

Approach

b)

Presentation and demonstration

c)

Handling Objections

d)

Closing