WorksheetsFlash Card Test: Employer/employee relationships
Total questions: 24
Worksheet time: 13mins
Trade Unions are organizations that:
Represent employees, negotiate for better working conditions, and impact employers by influencing workplace policies.
Are groups formed by employers to manage employee performance.
Focus solely on providing legal advice to employers.
Work to increase employer profits by reducing employee benefits.
What is the primary function of a Works Council?
To represent employees and negotiate with employers on workplace issues
To manage the company’s finances
To hire and fire employees directly
To set government labor laws
Ways of improving and managing employer/employee relations and communication include:
Open communication and regular feedback
Ignoring employee concerns
Limiting communication channels
Discouraging teamwork
The value of good employer/employee relations is:
Increased productivity and job satisfaction
Higher employee turnover
Frequent workplace conflicts
Decreased motivation among staff
What are the roles and responsibilities of Trade union?
(a) Is to ensure the welfare of its members such as safeguarding the interests of its members
( b) Protecting the reliability of its trade.
( c) achieving higher wages by securing economic benefits.
(d) All of the above
Which of the following is the definition of industrial action?
Measures taken by the workforce or trade union to put pressure on management to settle an industrial dispute in favour of employees.
workers working hard in the workplace
employees agreeing to settle conflict as soon as they arise.
A form of industrial action in which workers keep working but at a minimum pace demanded by their contract of employment is called
work-to-rule
go-slow
picketing
A group of workers in a UK garment factory is concerned about the low pay, poor working conditions and extended hours of work. They decide to work only for their contracted hours of work and put a ban on overtime. This type industrial action is known as
A. Go-slow
B. Strike action
C. Work-to-rule
D. Sit-in
2. Which trade union action is most likely to have harmful effects on the productivity of a firm?
A acceptance of new technology
B. agreement to a bonus system
C. opposition to planned redundancies
D. participation in a profit-sharing scheme
16. which of the following is a reason why a trade union may ask for a wage increase forits member?
A Increased profits in the industry
B. Lower productivity in the industry
C. A lower rate of inflation
D Higher unemployment in the economy
What rights do members of a European or UK Works Council have?
Right to financial compensation
Right to make executive decisions
Right to information and consultation
Right to veto management decisions
What kind of decisions may not be made in secret from the EWC?
Marketing strategies
Employee promotions
Site closure or planned investments
Daily operational decisions
Resolving an industrial dispute by using an independent third party to judge and recommend an appropriate solution is called
After a successful vote, the workforce refuses to work. This usually takes place in response to employee grievances that have not been rectified. What is this action known as?
Strike action should be the first course of action for unhappy employees
True - this is the best method of conflict resolution
False - it should be a last resort
Why do we communicate?
To solve problems
To understand other people
To establish relationships
All of the above
_______________ occurs when the receiver receives the message, understands the message and responds to the message.
Conflict
Anger
Effective Communication
Compromise
Active listening involves __________________________.
restating
clarification
reflection
none of the above
all of the above
Non-verbal communication does not include ________________________.
Touch
Written communication
Gestures
Expressions
Tone
Effective communication does not take place until the receiver ________________ the message.
agrees with
hears
understands
pays attention to
Without proper ___________, communication does not occur.
language
audiences
listening
writing
Which of the following can be a distraction to effective communication?
music
phone
weather
all of the above
Effective communication can cause employee job satisfaction because.
It helps to develop a good relationships with other members of the organization
It helps to increase the pay grade of an individual
It helps to decrease the working hours of an individual
All
