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WorksheetsKiểm tra giữa kỳ tiếng Anh
Total questions: 76
Worksheet time: 38mins
Communication skills are ranked by recruiters at the top of qualities they most desire in job seekers.
are not as important as technical skills for career success.
are not necessary in today's competitive job market.
are ranked by recruiters at the top of qualities they most desire in job seekers.
cannot be learned; they are innate.
Which of the following statements is most accurate?
Because today's workers are more geographically dispersed, the need for wellwritten messages has declined.
Employers rank oral and written communication skills as less valuable than hard skills such as mathematical computation, computer literacy, and troubleshooting.
Communication skills are critical to your job placement, performance, career advancement, and organizational success.
Business letters and interoffice memoranda remain the top forms of business correspondence.
On the job you are more likely to be taken seriously and promoted if you
look and sound professional.
frame your degree or certificate and hang it on your office or cubicle wall.
appear to be busy even when you're not really doing anything.
attend office parties.
Which of the following statements is most accurate?
Workers today communicate less than in previous years.
Technology has not affected how and why we communicate.
Businesses today generate a wide range of messages in a variety of media.
Writing is a skill set used only by managers and corporate executives.
Major trends in today's dynamic world of work include increased emphasis on selfdirected work groups and virtual teams, heightened global competition, innovative communication technologies, new work environments, and focus on
creating an entirely online presence.
promoting from within.
restructuring and downsizing.
business ethics.
Which of the following statements about today's business environments is most accurate?
The number of telecommuting employees is expected to decline in the future.
All companies assign offices for employees.
Many employees today no longer need an office; they can work anytime and anywhere.
Workers today spend more time in offices than workers in the past.
Which of the following statements is correct?
Ethics is a priority for many businesses.
Because of economic concerns, American companies are relying on local markets.
Most companies encourage workers to work independently.
Today's businesses are expanding their hierarchies to meet the demands of their workers and their competition.
Communication is defined as "the transmission of information and meaning from one individual or group to another." The crucial element of this definition is
transmission.
information.
meaning.
individual.
Converting ideas into words or gestures to convey meaning is called
feedback.
decoding.
encoding.
nonverbal communication.
The communication process begins when the sender
determines the appropriate communication channel.
has an idea.
encodes an idea into a message.
plans for feedback.
Translating the message from its symbol form into meaning involves
feedback.
decoding.
encoding.
nonverbal communication.
Which of the following statements about feedback is most accurate?
Feedback is the verbal response from the receiver.
Senders should provide as much information as they can to their receivers to show their intellectual capabilities.
Paraphrasing a speaker's message is a waste of time.
Feedback can include both nonverbal and verbal responses.
The medium over which the message is transmitted is the
context of the message.
encoding process.
communication channel.
decoding process.
Communication noise
includes anything that disrupts the transmission of a message.
is also called feedback.
describes only externally produced sounds.
occurs only during the encoding process.
Many of us are poor listeners because
the brain can process information at least three times as fast as people talk.
we tend to "tune out" speakers whose ideas run counter to our own.
we would rather talk than listen.
All answer choices are correct.
According to research, what percentage of our work time is spent listening?
50 percent
90 percent
10 percent
25 percent
Which of the following statements is most accurate?
Very few management problems are related to listening.
The average person remembers nearly three quarters of what he or she hears following a10-minute presentation.
We misinterpret, misunderstand, or change very little of what we hear.
Most people are not very good listeners.
Approximately how many words per minute do most North Americans speak?
375
500
250
125
Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?
Layoff
Streamlining
Downsizing
Rightsizing
You can improve your listening skills if you follow tips for active listening, including
keeping an open mind, establishing a receptive mind-set, and listening between the lines.
establishing a receptive mind-set, concentrating on appearance and delivery, and sifting information through biases.
capitalizing on lag time, concentrating on your next comment, and taking as many notes as possible.
asking questions immediately, focusing on the speaker's face, and concentrating on the details presented in the message.
Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?
Language problem barrier
Psychological barrier
Physical barrier
Nonverbal distraction barrier
A listener who nods her head and maintains eye contact with a speaker is probably
listening actively to what the speaker is saying.
not understanding what the speaker is saying.
faking attention while she listens to music on her MP3 player.
formulating her response to a point with which she disagrees.
Brian is attending a seminar on workplace efficiency and must make a presentation on this topic when he returns to work. Brian can increase his comprehension by keeping an open mind, listening for main points, taking selective notes, and
closing his eyes.
speaking up immediately when he has a question or does not agree with the speaker.
filling in the lag time by mentally reviewing other tasks he must do that day.
judging ideas, not appearances.
Amelia has made a conscious effort to become an active listener. Therefore, she shuts down her computer, turns off her cell phone, and asks her assistant to hold all incoming calls when she conducts interviews. What technique is she using to improve listening?
Keeping an open mind
Establishing a receptive mind-set
Capitalizing on lag time
Controlling her surroundings
Which of the following statements about nonverbal communication is most accurate?
Nonverbal communication comprises approximately 10 percent of a message.
When verbal and nonverbal messages contradict, receivers believe that the verbal message is more accurate.
Meanings of nonverbal behaviors are often influenced by one's culture.
Nonverbal communication applies to only intended messages.
Which of the following is a form of nonverbal communication?
Facial expressions, such as frowning or raising the eyebrows
Eye contact, such as staring or avoiding looking someone in the eye
Time, such as showing up too late or too early
All of these choices are forms of nonverbal communication.
According to Edward T. Hall, in which spatial zone do most people converse with friends and family members?
Intimate
Personal
Social
Public
According to Edward T. Hall, which spatial zone is the largest?
Intimate
Personal
Social
Public
Which of the following tips should you follow to improve your nonverbal communication skills?
Focus only on the sender's words when you are engaged in conversation.
Proofread all correspondence you send.
Avoid individuals from other cultures so that you don't start using nonverbal behaviors displayed in other cultures.
Avoid asking the speaker questions when his or her nonverbal and verbal messages contradict.
Nonverbal communication includes
all unwritten and unspoken messages, intended or not.
only body language and gestures that accompany a spoken message.
only eye contact and facial expressions that support the meaning of the words.
only cues that reveal agreement with or contradiction of the verbal message.
Most people think that the best predictor of a speaker's true feelings is his or her
facial expressions.
posture.
gestures.
eyes.
t predictor of a speaker's true feelings is his or her
facial expressions.
posture.
gestures.
eyes.
Suzanne wants to make a good impression during a job interview. What should she do?
Avoid eye contact with her interviewer to show respect.
Slump down in her chair to show that she's relaxed.
Wear professional business attire.
Ask the interviewer to lunch.
The manager noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. The manager should
tell Stephen that he should behave more professionally.
respond to the verbal message only and thank him for working late.
politely seek additional information by saying, I'm not sure that you really want to stay late. Do you have somewhere you need to be?
fire Stephen for insubordination.
Every country has a unique culture or common heritage that
teaches its members how to behave and conditions their reactions.
results from a common gene pool.
is created by a structured educational system.
comes from an orderly system of government and laws.
Communicators in ____ cultures (such as those in North America, Scandinavia, and Germany) depend little on the context of a situation to convey their meaning. They tend to be logical, analytical, and action oriented.
high-context
civilized
ancient
low-context
Which of the following countries represents a high-context culture?
United States
Germany
Norway
Japan
Which of the following is a common trait of a business communicator from a low-context culture?
Valuing relationships, harmony, status, and saving face
Relying on relationships and group decisions
Keeping business and social relationships separate
Assuming listeners require little background information
North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of
individualism.
formality.
communication style.
time orientation.
Which of the following countries would likely view a business contract as a binding document?
Mexico
Greece
Japan
Germany
Learning about beliefs and practices different from our own and appreciating them means displaying
tolerance
individualism.
stereotyping.
gender norming.
An American businessperson who thinks that all Swiss are hardworking, efficient, and neat is illustrating an example of
ethnocentrism.
tolerance.
stereotyping.
a cultural norm.
Robert frequently comments that he likes working independently because that's the American way⎯and the American way is the best way! Robert's belief in the superiority of his own culture is an example of
stereotyping.
individualism.
ethnocentrism.
communication style.
Working with people from other cultures will require tolerance. One of the best ways to become more tolerant is by
practicing empathy.
increasing your individualism.
encouraging ethnocentrism.
knowing your communication style.
While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should
repeat what she has said in a louder voice.
graciously accept the blame for not making her meaning clear.
end the conversation until an interpreter can be found.
require the Italian businessperson to restate the message in simple words.
When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and
follow up important messages in writing.
avoid smiling, which might make you appear to lack seriousness.
use words that will impress the listener.
assume that the listener understands if he or she nods and smiles in agreement.
When writing for a multicultural audience, you are more likely to be understood if you use short sentences and short paragraphs and if you include
slang, such as This product really rocks!
idioms, such as You can improve your bottom line by using this product.
acronyms, such as ASAP.
action-specific verbs, such as e-mail me if you have any questions rather than contact me if you have any questions.
Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?
Use the metric system.
Use American currency figures.
Write all months as figures rather than as words.
Avoid using any figures in the contract.
Which of the following is a benefit of a diverse work environment?
Better ability to create the products desired by consumers
Fewer discrimination lawsuits, fewer union clashes, and less government regulatory action
Improvement of employee relationships and increased productivity
All are benefits of a diverse work environment.
Megahertz Technology Solutions, Inc., recently suffered a discrimination lawsuit. Advice to improve its workforce diversity is likely to include understanding the value of differences, providing diversity training for employees, building on similarities, and
hiring a more homogenous work group.
making fewer assumptions.
requiring all employees to use jargon that conveys stereotypes.
making sure all employees conform to a standard company culture.
Workers who communicate successfully with diverse audiences must make few assumptions, learn about their own and other cultures, and
seek common ground.
help others conform.
avoid noticing differences.
see professional advice.
Which of the following represents a goal for business writers?
You should concentrate on your feelings in business messages.
You should get your audience to believe and accept your ideas.
You should create messages that are lengthy to demonstrate your superior intellect and language skills.
You should write business messages from your perspective.
When preparing a business message, you should make your writing audience oriented. Audience oriented means you should
write to solve a problem or convey information.
attempt to get your audience to believe and accept your message.
present ideas clearly but concisely.
concentrate on looking at the problem from the receiver's perspective.
Business writing should be purposeful. In this context purposeful can best be defined as
presenting ideas clearly and concisely.
concentrating on the receiver's perspective instead of your own.
solving problems and conveying information.
getting your audience to believe and accept your message.
Business writing should be economical. In this context economical can best be defined as
presenting ideas clearly and concisely.
concentrating on the receiver's perspective instead of your own.
solving problems and conveying information.
getting your audience to believe and accept your message.
Business writing should be persuasive. In this context persuasive can best be defined as
presenting ideas clearly and concisely.
concentrating on the receiver's perspective instead of your own.
solving problems and conveying information.
getting your audience to believe and accept your message.
The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience' reaction to your message, and
investigating background information.
composing your message.
adapting your message to the audience.
looking for previous company documents on the topic.
Adapting your message to the audience involves
thinking of the right words and tone to use in your message.
rewriting your message several times to ensure it is clear.
selecting the best research to incorporate within the message.
conducting a thorough audience analysis.
During the second phase of the writing process, you conduct research,
clarify the audience demographics, and edit word choices.
anticipate audience reaction, and adapt the message.
organize ideas, and compose the message.
evaluate message effectiveness, and revise as needed.
In the final phase of the writing process, check the message for clarity and readability, proofread for errors, and
evaluate for effectiveness.
assess the cost in the selected delivery channel.
solve the problem.
forward the document to the publishing department.
Experts say that writers should spend the most time in the ____ stage of the writing process.
prewriting
writing
revising
transmission
According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?
90 percent
50 percent
25 percent
5 percent
The primary purpose of business writing is typically to inform or persuade; a common secondary purpose is to
promote goodwill.
comply with governmental regulations.
create written documentation.
avoid lawsuits.
Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)
Why did my boss give this task to me?
What do I hope to achieve with this message?
How can I get this message written as quickly as possible?
Do I have enough time and financial resources to complete the work?
Travis must determine the appropriate channel for an important business message. In this context channel refers to the
individuals who will receive the message.
degree of formality required.
medium through which the message is sent.
tone and approach needed to accomplish his purpose.
You are selecting a channel for sending your message. Which of the following is not a factor to consider when making this decision?
Amount and speed of feedback and interactivity required
Cost of the channel
Confidentiality and sensitivity of the message
Your competitors' channel use
Which of the following communication channels is considered the richest medium?
Written proposal
E-mail message
Face-to-face conversation
Blog posting
Human Resources Manager Claire Siu must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Ms. Siu to deliver this message is
an e-mail message.
face-to-face communication.
voice mail.
an instant message.
Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should
send an e-mail.
meet in person with each team member.
call a team meeting.
write a short team report.
What communication channel would be most appropriate to deliver data to a customer?
Business letter
Report or proposal
Memorandum
What communication channel would be most appropriate when you must share digital information with other members of your work team?
Wiki
Fax
Instant message
What communication channel would be most appropriate when a written record or formality is required?
Report or proposal
Letter
Blog
What is the preferred channel choice for today's corporate communicators?
Memos
Letters
Instant messaging
What is the primary purpose of feedback in communication?
To provide a response to the sender's message.
To distract the listener from the main topic.
To delay the communication process.
To confuse the sender about the message.
Which of the following is a common barrier to effective communication?
Clear articulation.
Open body language.
Emotional distractions.
Active listening.
In a business setting, which of the following is considered a nonverbal cue?
Facial expressions.
Email correspondence.
Formal presentations.
Written reports.
