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WorksheetsMock Test 180 (June-2025)
Total questions: 180
Worksheet time: 2hrs 30mins
A project team has expressed concern that certain remote team members are not able to collaborate with the larger project team due to their work schedule. The project manager is confused since the entire team is located in the same time zone and believes there are other factors at play. What should the project manager do next?
Implement new options
Examine the team's virtual needs
Rectify ground rule violations
Review performance formally
A product owner is invited to a sprint review meeting. At the end of the review, the product owner says that the increment is ready to be delivered to the customer. What conclusion should the project manager come to with regard to the product owner's statement?
The product owner does not have visibility into what the team has done in the product increment.
The product owner trusts the team and is marking the product as complete.
The product owner has evaluated the product against the definition of done (DoD).
The product owner will release the product to customers without showing them a demo.
During the last iteration of a hybrid project, one of the key members of the team wants to leave the project. What should the project manager do to address this concern?
Keep activities as planned regardless of the resource change.
Update the burndown chart to reflect this resource's absence.
Have a meeting with the resource to understand the issue.
Request an additional resource to finish the project.
In a project steering committee meeting, a few stakeholders raise concerns that the project manager's report shows that the outcome of the project is already in the market while the project is still in development. The project manager explains that the project is being delivered in sprints and involves different releases. What should the project manager do to avoid a reoccurrence of this scenario?
Ensure the content of the project report is clearly understood and request any necessary feedback.
Invite critical stakeholders to the daily project review meetings to ensure their full engagement and involvement.
Send a detailed report to each steering committee member ahead of the meeting.
Ensure that all product features are completed as per the communicated specifications before releasing to market.
A project team member is struggling to deliver an assigned task. In a team meeting, the project manager determines that there are other members on the team who have more experience with similar tasks. What should the project manager do?
Ask one of the more experienced team members to support the team member with the task.
Reassign the task to one of the more experienced project team members for a faster completion of the assigned task.
Ask the experienced team members to produce a manual on how to complete the task.
Inform the project management office (PMO) of the issue and request a replacement for the less experienced team member.
A project manager is assigned to work on a large global project. The resources for the project are dispersed among different organizations and countries. After the project kick-off meeting, the project manager learns that many virtual team members are unable to join the regular project update meetings. Their absence will impact the overall project schedule. What immediate corrective action should the project manager take?
Discuss the issue with the virtual team members and revise the communications management plan.
Escalate this issue to the virtual team members' supervisors.
Add this issue to the risk management plan and take action if it persists.
Discuss the issue with the project sponsors and add this as an issue in the issue log.
During project planning, a development team is assigned an agreed-upon work package to determine the appropriate pattern for integrating a new service with a legacy system. The lead developer has requested a meeting with the project manager and is looking for direction as to which technology to select. How should the project manager help guide the lead developer?
Advise the lead developer and team to consult with the project architect and for their development team leader.
Reassign this work package to another area given the lead developer's concerns.
Direct the lead developer to conduct a weighted evaluation of all products and solutions.
Listen to the concerns and suggest that the lead developer and the team be empowered to recommend the best approach.
A project manager is newly assigned to the second phase of an ongoing project. During the implementation, a defect occurred and no one knows how to fix it, as the former engineering team has moved to another project. The customer warns that previously, this defect negatively affected the project schedule. What should the project manager do first?
Update the risk management plan.
Extend the timeline of the project.
Check the organizational process assets (OPAs).
Acquire knowledgeable resources.
A project manager is made aware that there are defects in the parts provided by a supplier, which are causing delays in the testing phase. The supplier claims that all parts have been delivered as per the contract. If the defects are not fixed by the supplier within one week, the product release will be impacted. What should the project manager do?
Escalate this issue to senior management, as the supplier is not following the procurement contract.
Request a revision of the procurement contract to include specifications for the parts.
Request a cancellation of the procurement contract with the supplier and impose a penalty.
Review the procurement contract and ask the supplier to negotiate a solution.
A project team began working on a complex project that involves new technology as a product. The team is new to the technology and the proposed approach. Additionally, the customer is apprehensive about how the product will be received in the market. What should the project manager do to help the team and the customer?
Manage the risks associated with the proposed approach.
Assist the team with identifying the minimum viable product (MVP) to validate assumptions.
Coordinate with the business unit to get detailed requirements.
Work closely with the marketing team on market research and product segments.
A project manager is leading a hybrid project. The work breakdown structure (WBS) and the schedule were developed, but the project manager is having difficulty assigning specific resources to all of the project tasks. What should the project manager do?
Escalate the issue to the project sponsor and seek their immediate intervention.
Assign the unallocated tasks to the functional role and then reallocate when the resources are available.
Assign the unallocated tasks to the project management office (PMO) manager and reallocate when the resources are available.
Ignore the unallocated tasks for now and reallocate when the resources are available.
A healthcare organization hired a new compliance specialist to ensure that the healthcare compliance needs are met. The feedback about the new compliance specialist from the team was average. What should the project manager do to help the new compliance specialist improve?
Escalate this situation to the manager of the area for a possible solution.
Provide time for the specialist to adjust to the pace of the project.
Coordinate a one-to-one meeting with the specialist to assess the situation.
Contact the human resources (HR) manager about the team's feedback.
A key customer stakeholder asks the project team to include new tasks in the backlog and begin analyzing new requests. The customer expects results as soon as possible and pressures the team to attend noncritical meetings. The team is frustrated by this situation. How should the project manager approach this situation?
Understand the customer's perspective and provide mentoring on agile mindsets.
Call for an internal team retrospective and create an improvement action plan.
Ask the customer to work with the product owner to prioritize all requests.
Work with the team to receive customer directions and improve the process.
A project manager has been assigned a low-priority project that includes new team members with no previous formal project experience. The project team has requested deadline extensions for the first development increment twice already. What should the project manager do to support the team?
Create a change request to extend the project's duration and costs.
Provide feedback to the team using project performance evaluations.
Escalate the impact on the schedule to the project sponsor.
Include buffer time in the schedule to absorb future delays.
A new solution is being deployed in countries A B and C. This solution will allow the countries to propose new services to their customers. Country A has asked for a change in the solution in order to comply with its own customer market. What should the project manager in charge of the deployment in country A do?
Accept the change request from country A and reschedule the deployment project for country A.
Take the request into account and ask the sponsor to inform countries B and C about the change.
Ask country A to submit a change request that will be analyzed along with countries B and C.
Refuse country A's request as there is no time for the change as deployment has already begun.
As the project progresses, the team is not performing at acceptable levels and in accordance with the key performance indicators (KPIs) that were set at the beginning of the project. How should the project manager resolve this?
Escalate a schedule risk to the sponsor.
Conduct team-building exercises.
Stop the project and perform a team skill assessment.
Make sure that the team has a full understanding of the scope.
A company is launching a new product and decides to transition from a predictive to an agile approach. During the third sprint the project manager notices that the team is not working as a cohesive unit. Which two rules are appropriate for the project manager to instill in the team? (Choose two)
Strive toward continuous improvement
Work together daily as a team
Only share suggestions at the end of the sprint
Follow the sprint planning
Send communications to the entire team
During a kick-off meeting at the start of project execution, the vendor presents a migration plan to client stakeholders. The director of the business unit that owns the solution being migrated demands the ability to make the final go/no-go decision about whether the systems go live. What should the project manager do?
Schedule a meeting with the director to provide proof of expertise so the client stakeholders will trust the project team's decision.
Schedule a meeting with the project sponsor to determine if it is appropriate to accept the director's request to provide a decision.
Confirm with the director that the client stakeholders will be made accountable for the decision in the responsibility assignment matrix (RAM).
Ask the client to initiate a change request to make the director accountable for the decision.
A project manager was recently assigned to a new project that is about to start. The organization has already signed a fixed-cost contract with the customer detailing the scope and final delivery date, but the project manager has identified several internal constraints and conditions that will certainly prevent the project from being completed in the number of iterations initially planned. What should the project manager do next?
Create an issue log template that will be used to identify and track impediments.
Create a contingency plan in case the project deviates from the initial plan.
Create a schedule management plan to ensure the project meets the delivery date.
Create an assumption log and map assumptions to impediments based on the impact to the project value.
It is late at night on a weekend when a team member calls the project manager on the telephone. The team member is crying about the pressures of an upcoming deadline. What should the project manager do?
Ask the team member to send their concerns in writing.
Empathize with the team member and discuss next steps.
Review the organization's human resources (HR) policy.
Schedule a meeting with the team member for the next work day.
A company strictly uses an agile approach, and the backlogs are continuously updated. A new project lead is hired and feels uncomfortable sharing some of the product's vital information with the team and the product owner. What does the project lead need to do to prevent a risky situation in the next iterations?
Keep the project focused and executed in silos for better outcomes.
Report the concern to the agile project management office (PMO).
Inform the product owner of the concern so that it can be addressed.
Open up to the team to work collaboratively to achieve the outcomes.
One phase of a project took much longer than initially anticipated. The key stakeholders expressed their concern regarding a potential project delay. What should the project manager do?
Expedite the next phase to reduce slippage
Add more float to the overall project schedule
Request additional contingency from the sponsor.
Organize a root cause analysis (RCA) workshop.
A project manager is working on a software development project. The project manager and the project team identified the project risks. As the project progressed, one of the risks materialized, and the project manager referred to the risk management plan to determine how to manage the risk. Once the risk management strategy was chosen and implemented, the risk was closed. At what point did the project manager move the risk from the risk register to the issue log?
Risk monitored
Risk occurred
Risk managed
Risk identified
A project manager has recently moved to an organization to lead a key project. The project manager notices that team performance is below the target, and the tasks assigned are not delivered on time. Team commitment is also not as appropriate as it should be. What should the project manager do?
Study and determine the appropriate leadership style suitable for the team.
Hire a project team leader who can influence the project team members.
Schedule a meeting and communicate the performance concern to the team.
Apply an agile approach to help improve team performance.
During a system demo, a project stakeholder rejects the features completed from the most recent user stories. According to the stakeholder, the product does not meet the quality standards required by regulations. What should the project manager have done to avoid this?
Reviewed with the product owner that all the stories worked on in the iteration were in the project backlog
Ensured that the project sponsor understood the scope of the project to avoid any future complaints
Reviewed with the product owner that all acceptance criteria were met for the stories worked on in the iteration
Ensured the stakeholder concerns were properly addressed in the iteration to avoid future setbacks
During the development phase, a team member encounters an issue with a specific task and attempts to resolve it for the next several days. The other team members ask the project manager to reassign the task to another team member to avoid jeopardizing the target date. The current team member assigned communicates they will feel frustrated if the task is reassigned to another team member. How should the project manager address this situation?
Seek help from experts to support the team member in fixing the problem.
Facilitate a session to reach an agreement with the team as a whole.
Negotiate with the customer a delay in the project delivery.
Accept the team's request to reassign the team member.
A project team is executing a large regulatory project comprised of a multitude of internal and external stakeholders. An initial impact analysis revealed several systems, including an enhancement to existing modules as well as new builds. After completion of the initial design workshop, the team conducted a brainstorming session to better understand the types of likely users. Which technique will best serve this purpose?
Personas
Power influence grid
Power user grid
Salience model
What is the correct way to put an organization on the proper path to changing their mindset to an agile approach?
Hire employees who specialize in agile approaches so they can better contribute to projects.
Assign employees to agile projects so they can quickly adjust to the new approach.
Train all employees in agile approaches.
Shift the way the company views, reviews, and assesses employees.
A project sponsor is concerned that the scope is not being met correctly and has questioned several team members about this individually. When the project sponsor approached the project manager, the project manager realized that the issue was that the project sponsor understood the scope in a different manner than the project team.What should the project manager do to address this issue?
Request that the project team change their task deliverables to reflect the project sponsor's requirements.
Set up a daily standup and request that the project sponsor attend to understand the project's tasks and deliverables.
Ask the project team to compile a project scope document and obtain approval from the project sponsor.
Facilitate a stakeholder alignment session so that the team and project sponsor are in agreement with the deliverables.
A project manager is assigned to a large construction project with more than 100 project team members. The project manager is having a hard time keeping the project on track and deriving the planned benefits. The project manager wants to make sure that each requirement is linked to the business and project objective.What should the project manager do?
Review the requirements on a weekly basis.
Implement a requirements traceability matrix.
Add the requirements to the project charter.
Understand the project management plan.
A project's business case was just approved and the project manager is creating the benefits management plan. It is unclear how the benefits from the project align with the organization's vision.What should the project manager do first to verify alignment?
Ask the project team to delay the kick-off while resolving the concern.
Request a copy of the project assumptions log for more insight.
Meet with the project sponsor to obtain more information.
Consult with the project team members to gain their opinions.
An agile team is facing a challenge with the quality of its deliverables. Every time a feature is promoted to production, many defects arise, preventing the customers from properly using the solution.What should the project manager do to avoid this situation in the future?
Create a team incentive program with prizes, allowing the team members to work overtime to find defects.
Reduce the release cycle and invest more time on stabilizing the current features instead of releasing new ones.
Hire a quality assurance specialist and integrate a second phase of testing into the current project life cycle.
Use the next retrospective to understand the root cause of the quality issues and have the team come up with an action plan.
In an agile project, the project owner has repeatedly called for ad hoc meetings with team members. What should the project manager do?
Ask the team to focus only on the goal, not on ad hoc meetings.
Coach the project owner about the implications of unplanned meetings.
Discuss the issue with the project owner at the retrospective meeting
Escalate to the top management because it effects the team.
At the end of a workshop to review project deliverables, a number of follow-up action items were generated. What should the project manager do next?
Defer all actions until the next workshop to keep the team focused on other higher priorities
Follow up on each item as soon as possible to ensure timely completion and report the status to management.
Review the critical path and update the project schedule with the newly identified tasks.
Prioritize the actions with the team, assign individuals who will be responsible for completion, and monitor progress.
A project sponsor has approved the project charter and business case. The project manager has reviewed the artifacts to initiate the project and is unclear if the intended benefits of the project align with the strategic objectives of the business.What should the project manager do first?
Start executing the project since leadership is responsible for the business strategy.
Meet with the project sponsor to better understand the strategic benefits of the project.
Propose an updated business case and project charter that are more aligned with the business strategy.
Conduct qualitative and quantitative risk analysis and record the results in the risk register.
During regular project progress review meetings, one team member shares bad news that has a significant impact on the project schedule. How should the project manager react to ensure the project remains successful?
Focus the discussion on recovery and ways to get back on track.
Act in a way to highlight the criticality of the situation.
Punish the team member for providing negative data that will affect the team's morale.
Thank the team member for raising this issue, log it, and move on to the next topic
A project manager wants to ensure that the project acceptance criteria are met for all project deliverables. What should the project manager do to accomplish this?
Schedule regular meetings with project stakeholders to make sure they are satisfied.
Include project stakeholder expectations and needs while creating project acceptance criteria.
Create a statement of work (SOW) and ensure it remains unchanged during the project life cycle.
Discuss project acceptance criteria with the project sponsor before the execution phase.
A project manager has begun a complex oil refinery project. Although the project is in the initiation phase, the sponsor keeps asking for concrete dates for the most important project milestones.When will the project manager be able to provide the requested information?
During the planning phase, when processes for scope definition and activity duration and sequencing will be performed
As soon as possible, as project delays can be significantly avoided when a schedule is developed early
Close to the end of the project, as the forecasts will be more accurate and most risks will already be mitigated
In the initiation process, as it happens concurrently with the project contract and project charter creation
A project manage is in the middle of an angle project comprised of 100 user stories broken down into five iterations. Each user story is worth U$$50. The actual expenditure is U$$2,00 and 50 user stories have been delivered.Which statement is true?
The project is over budget and behind schedule.
The project is under budget and on schedule.
The project is under budget and behind schedule.
The project is on budget and on schedule.
An insurance company is planning to make a big change to its core application. The project manager realizes there is resistance to change from the sales agents since they are accustomed to taking orders manually and entering them in the system at the end of the day. With the new change, they will use point-of-sale devices to take orders online.What should the project manager do to get commitment from the sales agents?
Use a business case to model a sales pitch and gain consensus from the sponsors.
Request help from the project sponsor to get support from the sales agents.
Escalate the issue to senior management to gain team buy-in
Explain the change benefits to the sales agents' manager to get their support.
A new team member is assigned to a team that consistently delivers each iteration. The new team member is does not understand many of the processes followed and begins to negatively impact the schedule.What should the project manager do?
Place the new team member on a performance improvement program.
Ask another team member to take some of the new team member's work.
Assign easier activities to the new team member.
Allocate time within the iterations to mentor the new team member.
A project manager is reviewing the lessons learned for an historical project. The review identifies that the client's engineer was adamant that they review all changes, even those not identified in the contract.How should the project manager deal with this when planning the project?
Ensure the change management plan highlights this requirement to prevent future issues.
Update the project charter with this information regarding change management.
Update the project risk register to identify this risk and describe how to mitigate the issue.
Talk with the client to ensure they are aware of the change management procedure.
Due to unforeseen circumstances, a contractor was unable to mobilize the project team, which was necessary to conduct face-to-face meetings and discussions. Virtual meetings were subsequently put in place, but the local project team and end users now face a communication gap that is causing the team's low performance.What should the project manager do?
Ask the contractor to solve this problem because this is a contractual obligation.
Terminate the contract and initiate a new one with a local contractor.
Implement key performance indicators (KPIs) and convince the contractor to engage the team.
Reassess continually to remove blockers for the team.
A company is transitioning from a predictive approach to an agile approach. A project manager is assigned to the first pilot with an inexperienced team. Due to an unexpected event, the whole team is asked to work remotely. During the second sprint, the project manager starts to notice a lack of commitment from the team members.What should the project manager do in this situation as a servant leader?
Request an exception to allow the team to return to work on-site
Allow the team to address the problem as a self-organized team
Coach team members to increase their engagement and collaboration
Force the team to attend the daily standups to gather the project status
A scrum team's daily meetings are conducted by teleconference between three teams, each located in different countries. The meetings typically last 45 minutes with many misunderstandings due to language barriers. How should the project manager resolve this issue for the next iteration?
Transfer half of the backlog items to the next iteration to allow more time to complete the meetings.
Extend the meeting to 1 hour and request that all of the participants bring up all of the issues.
Instruct the meeting participants to speak only about blockers during the meeting.
Train the three team leads to conduct a local meeting, then run an overall status meeting.
A product owner has returned from a meeting with a few key stakeholders, who expressed interest in learning more about the project progress. The product owner is seeking the project manager's recommendation on how to approach this request. What should the project manager do to help the product owner?
Provide an overview of the completed functionalities and release plan, and capture expectations for future stakeholder involvement.
Invite the product owner to future demonstrations where they can provide feedback.
Provide access to the latest user acceptance test (UAT) environment so they can see the solution.
Remind the product owner of stakeholder accountability, and ask the product owner to determine the appropriate next steps.
A project manager is managing a few innovation projects with a high level of uncertainty. The project manager is experiencing challenges with the large number of change requests issued due to the nature of the project. What should the project manager do?
Add a fixed number of change requests allowed by the client on the project baseline.
Request sponsor approval for all change requests to reduce the number of changes.
Initiate the number of iterations to reduce the number of change requests.
Reduce the number of approvers required to implement a change request.
A project manager notices that the project team is unlikely to complete the development of a system on time before the testing start date, which was based on the technical complexity of the project. What should the project manager do before communicating with the client during the regular project progress meeting?
Tell the client about the chance for the potential delay.
Work with the project team to evaluate the potential delay.
Do not disclose the likelihood of a delay as it is yet to happen.
Ask the project sponsor to inform the client in the next update
A newly formed project team includes team members who have been working in the company for a long time as well as team members who are new to the company. The project team members discovered that there is a gap in communication between these two groups, and they are finding it hard to collaborate with one another.What should the project manager do?
Ask the experienced members to lead the junior members to facilitate skill transfer.
Encourage team members to focus on delivering results with their specialized skills.
Organize networking sessions to allow the team members to get to know one another.
Ask the team to self-organize and escalate any issues to the project manager.
A project team needs to follow regulatory compliance guidelines that are mandatory for the project. What should the project manager do to ensure compliance adherence?
Assess compliance when there is time in the project.
Assign a project team member to ensure compliance.
Review compliance adherence at the end of the project.
Include compliance within the development tools.
A project manager has taken over a project that has been without a project manager for the last couple of weeks. The team is feeling lost and there are a few team members who are confused about the next steps and the final outcome of the project. What should the new project manager do?
Avoid conflict and let the team self-organize on how they want to work on the project tasks.
Ask the project sponsor to provide team members with a project direction regarding outcomes.
Set short-term goals in order to create a winning culture internally and praise team members for achieving them.
Escalate the situation to the steering committee and request that more time be allotted to the project.
A project manager is managing a national rollout for an innovative product in a regulated environment that is expected to change. The project management office (PMO) needs visibility of the regulatory constraints while maintaining a degree of flexibility. Which tool can the project manager use?
Use a burndown chart to provide transparency.
Use a kanban board to increase accountability.
Use a product backlog to manage changes.
Use a burnup chart to provide transparency.
A company changed the product owner on an existing project. The new product owner has less knowledge of the product than everybody else on the team. Due to the product owner's lack of knowledge, the team does not consider the opinions of the product owner seriously and mostly relies on the project manager's opinion.What should the project manager do?
Assume the role of the product owner while the product owner gets familiar with the product.
Schedule time to share insights with the new product owner about the product and project information.
Work with the project management office (PMO) manager to generate an onboarding plan for the new product owner.
Organize a team-building activity and ask the team to respect the opinions of the new product owner.
A project manager has been assigned to a project that involves building 100 wells for a small community that is urgently in need of access to water. What should the project manager do next?
Hire local contractors who are familiar with the environment.
Start project planning and develop the project management plan.
Face the challenge immediately and start sending relief to the town.
Process a change request for additional funding due to project urgency.
A geographically distributed project team working on an iterative project adopts a new mode of communication following changes in health protocols. The colocated team members are finding themselves challenged with understanding verbal communication and collaboration methods.What should the project manager do?
Allow collaboration to smooth out communication between team members.
Add collaboration tools to the communications management plan.
Escalate these communication challenges to the project sponsor.
Organize a team meeting to resolve the communication challenges.
An experienced project team member always points out the issues of other team members during meetings. The other team members feel that the experienced team member is deflecting their own issues in meetings. What should the project manager do?
Arrange separated group meetings to allow everyone to express their opinions.
Review the communications management plan with the team and enforce its implementation.
Prepare an agenda for all future team meetings and facilitate the discussion.
Speak with the experienced team member to discuss the issues in a supportive way.
A project manager is overseeing a software development project that is facing scope creep due to frequent changes requested by stakeholders. What should the project manager do to manage these changes effectively?
Communicate to stakeholders that no changes can be made after the project has started.
Allow changes to be made as they are requested to keep stakeholders satisfied.
Document all changes but do not take any action until the project is completed.
Implement a formal change control process to evaluate and approve changes.
A project manager is leading a cross-functional team that is struggling with collaboration due to differing priorities among team members. What action should the project manager take to improve team collaboration?
Encourage team members to work independently to meet their own goals.
Limit communication between team members to avoid conflicts.
Facilitate regular team meetings to align on priorities and objectives.
Assign tasks based on individual strengths without considering team dynamics.
A project manager is tasked with delivering a new marketing campaign within a tight deadline. The team is under pressure and morale is low. What should the project manager do to boost team morale and ensure project success?
Implement strict deadlines and monitor team performance closely.
Organize team-building activities to foster a positive work environment.
Communicate the importance of the project and the consequences of failure.
Reduce the scope of the project to make it easier to complete on time.
An organization is undergoing an agile transformation. The executive leadership team is concerned that they will lose control over the scope of the project. What should the project manager, who is responsible for this project, do to mitigate this risk?
Ensure that the executive leadership team approves all scope that is being proposed by the multiple agile teams to avoid misalignment.
Propose a governance model that empowers the teams while providing the necessary oversight to the executive leadership team.
Propose a multilayered gate system based on risks and financial expenditures, involving the executive leadership team as needed.
Assure the executive leadership team that the current governance model will not be affected by the agile approach.
An organization is transitioning to an agile approach. At the project's first sprint review, the product owner did not accept the result of the sprint and has some concerns. What should the project manager do?
Organize a sprint retrospective and discuss the issues and how they can be avoided in the next sprint.
Ask the project team to address the product owner's issues since the product owner is responsible for the scope in agile.
Ask the product owner to accept the outcome since the team delivered what was agreed in the sprint planning.
Create a record in the issue register and escalate the issue to the project steering committee.
A few new team members working on a public housing project are unfamiliar with the system. They do not understand how to evaluate residents applying for a subsidy to build a house, including the rules and criteria for applicant approval. What should the project manager do?
Plan a training session for the new team members not familiar with the system.
Communicate the rules and criteria to the team members through email.
Work only with the team members familiar with the system
Document which rules and criteria the new team members are not familiar with
A project manager who takes over halfway through a project determines that the cost performance index (CPI) is 0.65. A detailed audit identifies that the project cost was analogously estimated, and the audit team thinks that something was missing in the way the estimates were done. What should have been done to avoid this problem?
Included lessons learned from past projects
Used bottom-up estimating
Utilized three-point estimates
Validated the schedule performance index (SPI) to evaluate deviation
During the third iteration of a project, the product owner requests another mandatory feature. This also happened in the previous two sprints, which resulted in failure and caused frustration within the team. What should the project manager do next?
Incorporate the changes in the last sprint before the first release.
Call for an internal meeting to discuss the changes and their value.
Ask the product owner to prioritize the backlog with the project team.
Request the scrum team to prioritize the product backlog.
A project manager is managing a large project. A stakeholder has just discovered a new risk that has not been identified in earlier stages. What should the project manager do?
Communicate the risk to the steering committee and request a mitigation plan from senior management.
Perform a risk analysis directly with the stakeholder who raised the risk and update the risk register.
Confirm to the stakeholder that the risk register has been completed and validated by all stakeholders.
Add the risk to the risk register and reevaluate the register with help from the project team and stakeholders.
A project manager is about to slant the testing phase of a new project. Historical data show there is a high risk of failing the agreed acceptance criteria. How should the project manager ensure the acceptance criteria are met?
Perform tests and routinely track results as per the quality management plan.
Make sure the stakeholders are aware of the acceptance criteria.
Negotiate to obtain approval if most of the tests have passed.
Modify the acceptance criteria before the official delivery.
A project manager is working on a product development project. When the product is delivered, there are major issues that require rework and delay new feature development. Which action should the project manager take to resolve the quality issues?
Plan for continuous validation of the product.
Discuss adding business scenario tests with the customer.
Discuss adding additional test cases with the product owner.
Add more test scenarios based on the issues found.
During the last two iterations of a project, one of the team members had low performance. The project manager conducted two feedback sessions with the team member and escalated the issue to the resource manager and project sponsor, but there has been no improvement. What should the project manager do next?
Escalate the situation again to the project sponsor.
Review this obstacle during the daily standup meeting.
Request a new resource to execute the activities.
Provide feedback to the resource at the sprint review.
A company has decided to initiate a project to eliminate a sales channel that has been unprofitable for the past 3 years. Some members of the project team are pessimistic about the project. What should the project manager do in this situation?
Engage the functional managers to describe the project's impact to the team members directly.
Provide team members with specific and clear instructions on the project objectives and tasks.
Communicate the project's impact and plans to engage the project team throughout the project.
Escalate the team's concerns and ask the project sponsor to change the team's composition.
A project manager has been assigned to a project where the budget is very tight. Incurring extra costs is not an option. What should the project manager do to manage this situation?
File a change request to make the customer billable for all extra costs incurred for the project.
Ask the accounting department to forward all project expenses to the project manager's email.
Monitor the budget for the project continually and anticipate any issues if possible.
Ask the project resources to finish their assignments in less time than originally planned.
A risk was identified at the beginning of a project, and a response plan was established. Unforeseen consequences resulted in a higher level of risk. The project manager has an idea that could address the new risk in an efficient way, but the response is different from the original risk mitigation plan. What should the project manager do?
Submit the new response plan to the stakeholders for their review.
Obtain management approval prior to implementing the new risk response.
Use the management reserve to mitigate the risk.
Implement the new response to address the risk.
Within a project, senior management is requesting project information so they can analyze the data to make project decisions. What information should the project manager provide so that senior management can get a broader view of the project?
Risk register information
Higher-level activities completed
Milestones status report
Resource breakdown structure (RBS)
An iteration is almost finished, but the team is struggling to complete the stories that require more time. What should the project manager do first?
Meet with the project team to develop a proper resolution to the issue.
Update the project artifacts to reflect the new deadlines reported.
Request approval from the project sponsor to add more resources.
Prepare documentation to explain the issue and communicate accordingly.
A project manager for an iterative project noticed that retrospective items indicate that the team is not fully conversant with the principles of iterative development. The team meets to analyze the gaps in the training that recently concluded with a third-party trainer. What should the project manager do next?
Initiate hybrid development as an interim approach.
Let the project team self-organize and develop their skills.
Mentor and coach the team to meet the project needs.
Review the training contract to determine the next steps.
A project manager in one country is reporting to a lead project manager for a new software development project in another country. The lead project manager constantly requests updates from the project manager, often demanding information via multiple communication channels if the project manager does not respond within a few minutes of a request. Both of them are equal in seniority and both report to the same functional manager. How should the project manager proceed?
Update the communications management plan and the stakeholder engagement plan.
Escalate the issue to the functional manager and explain the situation to them.
Negotiate a mutually agreeable feedback cycle with acceptable timelines.
Refer the lead project manager to the communications management plan.
A project manager determines that a critical path activity is going to be delayed. The team proposes a fallback plan that could get the project back on track; however, the plan would require an additional cost to an already tight budget. What should the project manager do?
Use the existing budget for executing the fallback plan and update the baseline.
Add additional resources to the project to fast track certain activities and reduce delays.
Evaluate the fallback plan proposed by the team and submit a change request, if required.
Communicate the delay to stakeholders and maintain the existing budget baseline.
A project manager's customer is new to agile approaches. When the customer found out that the project was going to use an agile approach, the customer became concerned that the product quality will be sacrificed. What should the project manager do?
Ensure that the customer and the delivery team agree on the definition of done (DoD) in the beginning of the project.
Invite the customer to join the daily standup meetings to better understand the product design and progress.
Ensure the team demonstrates product features to this customer regularly to collect feedback and improve as needed.
Invite the customer to join the regular sprint planning sessions to better understand the project's progress.
A project manager has been assigned to a new digital product line, which the company hopes will boost their revenue. The product is complex and requires customer feedback to continually refine the product. The project is being handled by a cross-functional agile team. What should the project manager do to ensure value is delivered quickly?
Plan the project to deliver value incrementally with regular releases.
Request a budget increase to pay the subject matter experts (SMEs) more overtime
Identify tasks that can run in parallel to deliver the project faster.
Ask the project sponsor to provide additional resources to fast track the project.
A project manager is assigned to a project team midway through execution. Several dependencies are impacting the project, and the project manager feels the team is not adequately informed of the impacting changes. What should the project manager do first?
Convene an impact analysis meeting.
Escalate the issue to the product owner.
Consult the communications management plan.
Review the stakeholder register.
A key team member has recently gone through some personal issues that has affected their performance. The project manager noticed that the team member's emotional situation has affected the rest of the team's performance. How should the project manager handle this situation?
Help all team members learn to deal with their emotions by building a culture of empathy.
Separate the key team member and replace them while they emotionally recover.
Meet with the team to discuss how to handle the performance problem.
Ask the human resources (HR) department for their support providing emotional help.
A project is designed to provide local community members with health facilities that will support improved sanitation practices. What should the project manager do to ensure the community members are up to date on project progress?
Share project updates when requested by the stakeholders.
Share project updates through regular community meetings.
Share the annual reports virtually and in the local newspapers.
Share the project reports with the sponsor to inform community members.
When defining the ground rules for a project team, the project manager observed that only two team members contributed to the discussion. As a result, the team ground rules favor these two team members. What should the project manager have done to avoid this situation?
Come to the meeting with suggested ground rules
Ask all team members to send new ideas prior to the meeting
Extend the meeting to allow everyone to speak
Set expectations for contributions ahead of the meeting
A project has come to the closing stage. The work is generally finished, and the project manager wants to commence the closure process for the project. What should the project manager ensure is in place prior to the closing process?
The organizational process assets (OPAs) have been updated.
The contractual deliverables of the project have been accepted.
It The handover and deliverable acceptance have been completed.
The lessons learned sessions have been conducted.
During a retrospective, one of the team members reports that a functional manager wants to be involved in task allocation. What should the project manager do?
Inform the functional manager that self-organization includes task allocation.
Confirm with the team members that the functional manager is responsible for the delivery.
Ask the product owner to clarify the roles and responsibilities of the project team.
Inform the functional manager that task allocation is the responsibility of the product owner.
A project manager is in the middle of handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part of the project are being moved to another priority project. What should the project manager do?
Retrieve the documentation that shows the resource allocation.
Examine ways of modifying the scope of the project.
Adopt a resource leveling procedure to level the resources.
Perform an impact analysis to see the effect on the project.
A project manager is newly appointed to an ongoing project that will develop a new solution using an affiliate of the company. The deploying resources will come from another entity of the company. When asked to confirm the availability of the deploying team, the deploying manager declined. What should the project manager do first?
Reschedule the project taking this new information into account.
Refer to the project's resource management plan.
Ask the project sponsor for external resources.
Create a change request to be validated by the project sponsor.
During the project planning phase, a project manager is informed that they cannot start one activity before another department implements the required IT system. What should the project manager do?
Fast track this dependency to avoid delaying the project.
Perform Integrated Change Control.
Include the dependency in the project schedule.
Ask IT to prioritize the needed system to meet the schedule.
A project manager has been assigned as the servant leader for an ongoing project that historically has presented unexpected problems. The main stakeholder is hesitant to continue with the rest of the sprints even though there are no open issues or indications of risks at this stage. What should the project manager do to address this problem?
Increase the contingency reserves to cover unknown-unknowns.
Implement short cycles for inspection and provide feedback.
Increase the management reserves to convert the known-unknowns.
Create a new risk entry to identify the stakeholder as a detractor.
A human resources (HR) cost report was disclosed, by error, to all members of the project team. This situation generated a conflict between the team members about differences in their salaries. What should the project manager have done to avoid this situation?
Ensured reports with significant information were not included in the communications management plan
Defined the appropriate recipients for the report in the communications management plan
Included noncompliance punishment measures in the communications management plan
Validated the information and the appropriate recipients per the communications management plan
A project manager is reviewing a draft of the project charter with key stakeholders. During the meeting, a conflict occurs between the sponsor and the product owner.How should the project manager deal with the situation?
Postpone the meeting and invite a subject matter expert (SME) to join the next meeting.
Continue the meeting and ask the project sponsor and product owner to take their discussion offline.
Postpone the meeting and ask the project sponsor and product owner to take their discussion offline.
Continue the meeting and use facilitation techniques to improve communication within the team.
A company is going through structural changes. A couple of people will leave the company as their positions were made redundant. The team members are unhappy as they do not understand why the changes are being made when the project is on track.What should the project manager do?
Advise the team to continue their work as planned because the schedule cannot be changed.
Organize a team meeting to discuss the changes and their importance for the company.
Advise the team that the changes were decided by the CEO and must be implemented.
Inform the project sponsor about the team's unhappiness and ask for overtime pay.
A distributed project team has communication issues because of their collaboration tools. The team feels that efficiency could be improved by changing the collaboration platform.What should the project manager do?
Discuss this with the project team and select the appropriate tools.
Inform the project team to continue using the current tools.
Implement the communication tools used by other project teams.
Escalate the issue to the sponsor and ask them to decide.
A senior project manager has included a junior project manager as part of the project team. During a coaching session, the junior project manager asks the senior project manager how to be efficient and reduce rework. How should the senior project manager respond?
Use a work breakdown structure (WBS) to create a project schedule based on the project and resource requirements.
Monitor resource allocation to ensure that team members work 8 hours per day.
Assign project tasks to the team regardless of their skills to accomplish the project schedule.
Schedule daily meetings with key stakeholders to assess the effectiveness of the project management plan.
A project manager is managing the opening of a new office overseas. At the beginning of the project, possible delays due to legal permits are raised by one stakeholder. Subject matter experts (SMEs) reassessed the concern and suggested assigning more time for this permit, and the change control board (CCB) agrees.Which document should the project manager update first to document this change?
Scope baseline
Cost baseline
Risk register
Schedule baseline
A project team is performing a post-release evaluation of a product that requires detailed feedback from seven stakeholders. Six of the stakeholders have promptly provided feedback. One of them has not provided any feedback despite numerous requests from the team.What should the project manager do in this situation?
Schedule a meeting with the reluctant project stakeholder to obtain their feedback.
Meet with all seven of the project stakeholders and request all of their feedback.
Explain to the sponsor why the reluctant stakeholder needs to provide feedback.
Host a meeting with the reluctant stakeholder and project team to resolve any conflict.
A project manager is leading a project that needs to be deployed quickly to the market. An influential stakeholder does not believe that the project management processes bring business value.What can the project manager do to gain the support of the stakeholder?
Ask the stakeholder for a meeting to review the project's charter and project management plan.
Disregard the stakeholder's concerns and continue following the project management plan to execute the project.
Hold a training workshop to educate the stakeholder about project management best practices.
Clarify the project roles and responsibilities, and share the purpose to gain the stakeholder's buy-in.
A project manager is performing the scrum master role for a project team of developers. At the daily standup, a couple of developers complain about the noise from a neighboring team, the performance of their laptops, and the difficulty in booking meeting rooms.What should the project manager do?
Acknowledge the impediments and facilitate their resolutions.
Note the impediments and escalate them to the product owner.
Note the impediments and work on addressing them later.
Assign actions to all stakeholders and oversee their implementation.
A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration. What should the project lead do?
Increase the team capacity to finish the project on time.
Register an issue and escalate it to the project sponsor.
Invite the stakeholders to discuss a new prioritization.
Estimate the impact and consult with the product owner.
A project manager has been assigned to lead an IT project to store information on sold lottery tickets. During the project execution, a failure in the system caused 10 numbers to be sold two times. This happened during the month of greatest demand because the prize was the highest of the year. The project team is concerned that one of those tickets could be the winner. What should the project manager do first?
Reassure the sponsor by explaining the probability of this risk materializing is extremely low.
Carry out tests to verify that the system does not fail again due to the high occurrence of events.
Review the list of risks to verify that this issue was considered and execute the detailed action plan.
Inform the sponsor about the issue and make a request for sufficient funds to be made available.
A project manager leads a development project for a mobile chatting application. One of the experienced developers constantly creates conflicts with the other team members. As a result, the other team members are refusing to work with the developer. Since the developer is a high performer, the project goals may be negatively impacted if they leave the team. What should the project manager do in this situation?
Meet with the developer and ask them to be respectful with the other team members and work together as a team.
Meet with the team members and developer individually to understand the situation and build an action plan accordingly.
Collect the team's feedback and send it to human resources (HR) to resolve the conflict.
Arrange a team-building training session and require all of the team members to attend.
A project team member, who is inexperienced in system development work is not performing well. Currently, there are no other staff members available who are qualified to complete the work. What should the project manager do?
Assess the team member's development requirements and arrange for the team member to receive training.
Seek approval from the project sponsor to use some of the project budget reserve to hire a new resource.
Work with the functional manager to determine an incentive for the team member to complete the project.
Request a substitute for the team member with a new resource who is more skilled in system development work.
A project manager is leading an engineering project. The project manager must obtain some certifications before mass production, which is scheduled in 3 months. The certification process will require at least 6 months. What should the project manager do next?
Discuss extending the mass production timeline by 3 months with the project sponsor.
Meet with senior management to discuss the possibility of an extension to the project timeline.
Engage a consultant to shorten the certification process to meet the schedule requirement.
Assess and evaluate the certification process and understand the best and worst case scenarios.
A company is implementing a growth strategy by constructing a new production facility, which will soon move into the operation phase. Although a governance policy was already in place, the company must comply with new financial regulations that have been recently implemented. Compliance with the regulations will cause a major change in project scope. How should the project manager respond to this requirement?
Proceed with the existing company governance policy.
Perform an analysis to assess the impact on the project.
Directly comply with the financial regulations.
Escalate the issue to upper management and let them decide.
In a geographically distributed team, a developer continues to delay a coding activity. This activity is on the critical path. The project manager found out that the delay is due to the developer's lack of understanding of the customer requirements shared by the off-site team. What should the project manager do?
Replace the developer with a skilled resource.
Perform a root cause analysis (RCA) with the team members.
Facilitate communication to ensure clarification of the requirements.
Conduct frequent performance reviews.
A project team strongly encourages the project manager to purchase an application that will significantly reduce work time. Without the application, the deadline might be missed. However, the purchase will impact the project cost. The sponsor would like to explore a less expensive application that will save the team's time. What should the project manager do?
Raise a change request.
Purchase the application.
Create a decision tree.
Analyze assumptions and constraints.
A project scope statement has been approved, and the project manager and core team have been assigned to the project. Suddenly, the project manager takes a temporary leave of absence due to a medical emergency. While the project manager is on leave, the team develops the project schedule. When the project manager returns, a detailed schedule is almost complete. What should the project manager do?
Ensure that the schedule is aligned with the vision and objectives.
Escalate the compliance issue to the project management office (PMO).
Congratulate the team and move on to the execution phase.
Develop a new detailed schedule with the team and project sponsor.
An agile project manager notices that one of the team members is developing extensive knowledge in a specific matter. Other team members are likely to require this knowledge in the future. What should the agile project manager do?
Ask the team member to develop more expertise and become a subject matter expert (SME).
Ask the team member to provide a training session for the rest of the team.
Ask the team member to produce a lessons learned document and share it with the team.
Ask the team member to record highlights the team may want to know.
An agile project has a broad set of product features intended for different user profiles and usages. It is difficult to define common acceptance criteria that can apply to all the features. How can the project manager ensure that the appropriate acceptance criteria are applied to the features?
Define the acceptance criteria and specific functional test cases only after analyzing the user feedback from testing the early feature release.
Integrate the acceptance criteria review into the definition of ready (DoR) for each feature and associated tests into the feature's definition of done (DoD).
Use the broadest set of acceptance criteria to ensure that all features have a common quality baseline and associated functional test cases.
Integrate the specific tests into the definition of ready (DoR) for each feature and the acceptance criteria into the feature's definition of done (DoD).
During the execution phase of a project, a new department has been created in the company. The manager of this department has requested to be involved in the regular project communications and reporting cycles. What should the project manager do?
Ask the project team members to include the manager in all of their communications regarding this project.
Inform the manager that only stakeholders identified in the communications management plan should be involved.
Perform a stakeholder analysis and update the communications management plan to reflect the new situation.
Suggest the manager contact the steering committee and project management office (PMO) to be included.
A project manager is managing a project to deploy new software to 200 end users. During the implementation, there is a missed process that caused some of the users to lose their computer data. What should the project manager do first?
Meet with the team to discuss the root cause and encourage the team to take note of it and continue to focus on the deployment.
Record this case until the final lessons learned session is complete to prevent impacting the team's morale during implementation.
Meet with the team members and request they conduct a review of the case by providing feedback as lessons learned.
Invite a consultant to review the process in order not to repeat the same issue and share the results with the team.
A project's customer is furious. When the customer arrived at the project site, they discovered that one of their requirements was not met. What should the project manager do?
Refer to the requirements traceability matrix and analyze the requirement.
Analyze the benefits management plan and implement the needed change.
Consult the scope management plan with the customer to understand the gap.
Discuss and agree with the customer to implement the missing requirement.
In the daily check-in meeting, a team member informs the project team that the licenses for one of the components that will be used will expire in a couple of months. The licensing cost is significant. What should the project manager do next?
Evaluate the impact of nonrenewal of the license.
Escalate the licensing issue to the product owner.
Add a spike to the backlog for an alternative design.
Raise a change request to secure the renewal.
A project manager just completed a successful deployment and is preparing to transition the project to an operational state before starting closeout actions. What should the project manager do to ensure that the project is ready to move to an operational state?
Meet with the project team to review the work breakdown structure (WBS) and confirm deliverables have been delivered.
Develop a plan to repay the technical debt incurred during the project and ensure that the project sponsor agrees with the plan.
Review the project approval requirements in the project charter and confirm who will be approving the project.
Refer to the project’s work in progress (WIP) reports to ensure that there is no additional work in the backlog.
A project manager has just received communication from an operational functional manager to complete an additional scope item for a project that was formally closed a few weeks ago. The scope looks relatively small and simple to handle as part of the daily operations activity. How should the project manager deal with this request?
Submit a change request and allocate the budget and resources needed for execution.
Confirm that the budget and resources are available to execute the work request.
Check the alternative resources available in the organization for the request.
Evaluate the nature of the request and plan communication accordingly.
In a project, one team member has been asking for directions and what actions to take on many tasks. As a result, the team member has performed slowly in project delivery. What should the project manager do to help this team member?
Assign another senior team member to coach the team member.
Empower the team member to make decisions.
Mentor the team member on a regular basis.
Address the team member's performance accordingly.
A project manager is leading a hybrid project that is building an app for a travel industry startup. Due to unforeseen events, the features and the overall solution will not be useable by many customers due to new travel restrictions. What should the project manager do first?
Release the team and help them achieve their potential on a new project.
Ask the organization's management for advice regarding the project's direction.
Assess the environmental changes and recommend a pivot for the project.
Pause the project if business value cannot be reached and collect lessons learned.
A project sponsor commonly asks the project manager to skip project retrospectives due to time constraints However the project manager persists in running this critical ceremony by reducing the time for preparation and for discussion.What are two issues that these actions by the project manager could cause? (Choose two)
A lot of discussions that yield no results or possibly too many results
A lack of direction and motivation for the team in the workshop
Lessons learned from other teams to not be considered
Time management plan for the retrospective workshop to not be updated
A focus on the negative and a disinterest in further improvements
A project manager is assigned to a project in a company that is transitioning to agile Not all stakeholders believe in the project, and some stakeholders would like the entire project defined and planned out early in the project However the project sponsor needs a quick win to ensure the continuation of the project.What approach should the project manager use?
An agile approach as this would provide working functionality earlier
A predictive approach as this would please the senior stakeholders
A hybrid project as this will mitigate stakeholders' concerns.
A predictive approach as this will show benefits for all stakeholders
A stakeholder on a project has a reputation for being easily angered and unreasonably difficult on projects The project manager would like to minimize the impact of the stakeholder’s behavior on the development team.What training should the project manager choose for their team to help with this situation?
Communication training
Negotiation training
Emotional intelligence training
Agile training.
A project for a new product launch is in a very initial stage and the requirements are evolving Due to stiff competition in the market, the customer would like to launch the product keeping the scope flexible. The project team intends to start the work based on the forecast of a similar project delivered last year Which project approach suits the scenario?
Execute it as a Scrum project
Execute it as a predictive project
Execute it using the same approach as the reference project
Execute it as a project with stage gates
A project manager is assigned to a project within a program. The high-level requirements of the project are known, but the priorities of some of the requirements are uncertain as they are interdependent on some other pipeline projects within the program.How should the project manager prepare for the next steps of the project?
Escalate to the management team to increase the timeline based on the complexity of the project
Wait for the other project estimates before planning the schedule
Prioritize and estimate the milestones for the high-level requirements based on historical data
Ask the project management office (PMO) to estimate the tasks for all the projects and share the project management plan
During the last sprint review, the mam stakeholder complained that the product was missing many features they had been expecting The project team argued that every increment met the acceptance criteria and was approved by the mam stakeholder The cost performance index (CPI) of the project is 1 15 and the schedule performance index (SPI) is 1.43.What should the project manager do?
Ask the project team to perform the modifications since the project budget and schedule can support them.
Ask the stakeholder to submit a change request to increase the budget and time for the modifications requested
Explain to the stakeholder that since the acceptance criteria for every increment were met the project can be closed.
Analyze the reason for the gap in understanding with both sides and negotiate a solution
After a meeting with the customer, the project manager receives special recognition because the project is always on schedule Later that day, the project manager attends a regular project team meeting to follow up on the status of the deliverables.What should the project manager do in the project team meeting?
Share the customer feedback with the project team
Follow the meeting agenda and make a list of the next deliverables
Document this feedback in the meeting minutes.
Start planning how to improve the dates of next deliverables
A company is implementing a new system The project manager has identified that it is best to complete this project using a mix of Scrum and Kanban methodologies The product owner is confused as to how to start delivering the functionalities requiredHow should the project manager assist the product owner?
Coach the product owner on how to create a product backlog
Encourage the team to subdivide the project tasks
Create a work breakdown structure (WBS) and explain the deliverables to the product owner
Discuss the product owner's responsibilities within the project team
An agile project is running activities to define the minimum viable product (MVP) During the session, the project manager identifies some mandatory regulations but there is no consensus to include these regulations in the MVP because it may extend the duration of the project.What should the project manager do?
Train the team on the new regulations as requested by management
Get commitment from the team to include all of the required regulations
Ask the project sponsor to add more time to the project.
Share with participants the need to focus only on product functionality
In a hybrid project, the customer decided on a major change for the project design. This change was approved and the impact on schedule and budget is known The software team leader, who is supposed to develop the software, refuses to commit to delivery dates claiming that they work using an agile approach and cannot commit to a final delivery date The hardware team depends on this software to develop their part of the product.What should the project manager do?
Add this risk to the risk register and monitor it according to the risk management plan
Escalate this to higher management and ask for help to resolve the issue.
Impose the delivery dates on the software team leader and notify the functional manager about the situation
Ask the software team leader to use a predictive approach and commit to a delivery date
During the last sprint review the product owner stated that the product does not deliver any value The project manager believes that the product meets all the provided specifications.The team is confused by the product owner's statementWhat should the project manager do when using a hybrid approach?
Escalate the matter to the executive board so they can decide on next steps
Prioritize the project backlog and ask the development team to fix the issues
Review the project's benefits management plan with the product owner.
Ask the product owner to terminate the project as it is no longer aligned to the expected benefits
Some members of a project team are frustrated by a new team member who previously worked in a Scrum setting This new team member approaches members of the project team on a daily basis in what appears to be an attempt to engage in individual standup meetings.What should the project manager do?
Schedule a meeting for the project team to review the communications management plan.
Tell the rest of the project team to continue discussions with the new team member
Send an email to the project team outlining the communications strategy.
Mentor the new team member on the methodology the project team is using
Team members are having a discussion with the project manager In the last retrospective meeting, the team realized that the obsolete equipment could affect the next iteration of the project The team recommends buying new equipment because it is critical to the success of the final deliverable What should the project manager do next?
Check the project budget to verify if there is enough contingency reserve
Review the cost management plan to determine how to address this issue
Tell the team members that more equipment is not part of the project's scope.
Submit a change request to increase the budget and buy new equipment
A project manager has been assigned to a project and receives the project charter from the project management office (PMO) The document is very clear about customer requests During Project Scope Management some requirements seem to be different from the ones specified within the project charter What should the project manager do?
Modify the baseline of the project for minor impact changes to the project scope
Use a focus group and brainstorming sessions to gather more details about the project scope
Register the changes in the configuration management plan and send it to the change control board (CCB).
Explain to the sponsor that these requests could endanger the schedule and cost of the project
A company recently used desktop research for a feasibility study, which showed that the project is behind schedule The project team also has concerns about the impact of scope changes on the project schedule What should the project manager do to keep the project on schedule while still meeting project objectives'?
Collaborate with the change control board (CCB) to review the scope and submit any change requests
Submit a change request to the CCB and update the schedule
Update the scope and add more resources to the project
Update the scope and move on to the next project milestone
During the implementation of a project the project team discovered a new opportunity After an internal review the project team agreed that the opportunity is outside of the project scope The project manager decided to update the risk register and escalate the opportunity to a higher level.What should the project manager do next with this opportunity?
Share this opportunity with another project
Establish a contingency reserve to support the opportunity
Further monitor the opportunity
No more action is required
A key stakeholder for a construction project has been spending a lot of time at the site and interrupting the team's efforts What should the project manager do in this situation?
Work to understand the key stakeholder's concerns and provide feedback in regular project status reports
Arrange an ad hoc meeting to address the key stakeholder's concerns with team members
Reinforce with the key stakeholder that the project is performing on schedule
Escalate the situation to the project sponsor because the key stakeholder's behavior is impacting progress
After reviewing the project management plan with key stakeholders, the project manager was told that an 18-month release plan was unacceptable and the product should launch in six months. Based on the new timeline, what should the project manager do?
Plan for overtime, apply crashing and fast tracking and share the risk of failure with project stakeholders.
Review the project backlog looking for high-priority items and come up with a minimum viable product (MVP) that fits the expected timeline
Seek approval with the sponsor to triple the project budget, hiring more people to compensate for the compressed schedule
Go over the critical path with stakeholders, explaining why it is not possible to deliver all the scope in the expected timeline
During the course of a project the project manager's immediate director is communicating directly with the client to approve changes without the project manager's knowledge This is causing confusion in the project team where the scope is changing in the background, but only being mentioned in project meetings.How should the project manager handle this?
Communicate directly with the director and inform them of the communications management plan
Communicate directly with the client stating that any scope changes must go through the project manager
Review the stakeholder engagement plan and put in place any existing actions accordingly
Discuss the issues with the project team and let them know that the project manager will handle scope changes
The project manager has observed that two team members have been arguing with each other openly at meetings To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members.What two actions should project manager take? (Choose two)
Ask the team members to work it out themselves
Discuss this situation with other project managers and ask for advice
Reiterate ground rules at the next meeting and ensure that all team members are clear about these rules.
Address the behavioral issue with each team member
Discuss the behavior directly with their managers and request them to correct the behavior.
A product company is transforming the way it develops and releases products in the market Executives believe that this is a high-risk initiative, and this initiative must be successful What should the project manager do in this scenario?
Develop a business case with assumptions for the new model
Develop a communications management plan to inform the employees about the new business model
Adopt an iterative rollout approach that delivers the highest business value earlier
Develop a detailed sprint plan with clear deliverables
A project manager is assigned to lead a newly formed agile team. The functional manager has assigned tasks to team members, but the team members do not feel empowered.How can the project manager promote empowerment and accountability among the team?
Assign the tasks individually based on the role of the team member to ensure expertise on the subject.
Encourage and assign the team to perform demos of their products or software with the customers
Give the team autonomy to make their own decisions on how to perform the tasks.
Encourage the team to keep the product owner involved when choosing ways to resolve the given task
A project manager has been asked to lead a project. The performing organization does not have a project management office (PMO) or formal governance policies procedures, and guidelines for this type of project What should the project manager do first to determine a governance approach for the project?
Consult a subject matter expert (SME) as to the best governance policies, procedures, and guidelines to be used by the project
Consult with team members and stakeholders to determine whether the organization has any informal governance policies procedures, and guidelines
Choose either a predictive or agile framework best suited to the nature of the project, and use this framework as the basis for project governance policies, procedures, and guidelines
Coach the self-managing team to produce tailored governance policies, procedures and guidelines for the project
During a retrospective review, many project team members say they are not completing tasks during the iterations because of interruptions and requests for help from other teams As a team facilitator, what should the project manager do to avoid this?
Identify the problem's root causes and define the ground rules with all project team members to minimize interferences
Hire a coach to help all project teams to improve their abilities to solve problems on their own.
Reunite with the project team members affected and tell them not to reduce the team's capacity
Recommend to the project team members that they should improve their planning and make their stones smaller
A project manager is in rapid development mode on a joint application development module The company wants delivery to occur in two weeks The module needs to be integrated with other modules on a similar timeline, but release management has a three- week backlog.What should the project manager do?
Push the team to deliver more so that the modules are developed and rolled out according to management's request
Speak to the stakeholders to resolve the bottleneck and see how the entire process can be streamlined
Have the team work toward the tighter deadline so that integration will be easier.
Speak to the team and slow the current pace to ensure the team is in alignment with the release date
A project manager has two projects that are being executed at the same time The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal In addition, the schedule does not have activities that can be overlapped.What should the project manager do?
Analyze both projects to determine the most effective use of common resources
Use resource optimization to justify requesting more resources for the critical project
Provide schedule optimization training to the project teams to improve their skills.
Apply fast-tracking techniques to compress the schedule of the critical project
Which two actions should a project manager consider while launching a new virtual team? (Choose two)
Recruit the best resources within the organization to be part of the virtual team
Evaluate the project manager’s own strengths and weaknesses as a virtual team leader to identify avoidable pitfalls
Identify the types and quantities of resources required for each work package or activity
Establish in the beginning, how progress will be monitored and the best means for communicating progress
Verify if team members are on more than one team and cannot devote enough time to this team
A Scrum team has committed to delivering a specific capability in their first release Multiple operational issues have prevented the developer from delivering key capabilities. The technical lead has also given notice that they are resigning from the company.What should the project manager have the Scrum team do to recover from these issues?
Review constraints in the ongoing sprint planning and evaluate options for the release plan
Stop the sprint and replan and prioritize the backlog to reduce resource levels
Consult the resource management plan for an appropriate response
Continue with existing sprint plans to ensure some of the scope will be delivered
The project team follows a hybrid framework for its delivery. During the execution of a project, the team learns of a new compliance requirement that has to be delivered before any other requirements How should the project manager address this situation?
Ask the team to include the compliance requirement in the current sprint and deliver it.
Add the new compliance requirement to the backlog as the technical team does not have any capacity.
Include the compliance lead in the stakeholders list and wait for the next status meeting
Collaborate with the compliance team member to review and prioritize the requirement’s delivery
A project manager is overseeing a software development project that is falling behind schedule due to unforeseen technical challenges. The team is demotivated and struggling to meet deadlines. What should the project manager do to improve team morale and project progress?
Reassign tasks to different team members to balance the workload.
Conduct a team meeting to openly discuss the challenges and brainstorm solutions.
Implement a rewards system for meeting deadlines to boost morale.
Extend the project deadline to alleviate pressure on the team.
During a project review, the project manager discovers that the team has been using outdated tools that hinder productivity. The team is resistant to change. What should the project manager do to address this issue?
Provide training sessions on the benefits of the new tools and involve the team in the selection process.
Continue with the current tools until the project is completed.
Consult with upper management to mandate the use of new tools.
Force the team to adopt new tools immediately to improve efficiency.
An agile project is starting and the assigned team is new to agile During the first daily meetings, the project manager observes that the team is having problems meeting goals What should the project manager do?
Plan an outdoor activity tor the team to get to know each other
Ask the team to review agile protect management approaches.
Ask the human resources department for an experienced agile team
Conduct a meeting to help the team define the team charter
A project is behind schedule and over budget, resulting in a problem for the next deliverable. The project manager informs the stakeholders, who are very concerned about the project. What should the project manager do to alleviate the stakeholders' concerns?
Send communications for clarification so there is a full understanding about the situation.
Demonstrate the performance indexes and recommend corrective actions to the stakeholders
Schedule a kick-off session to explain the problems of the project and gain approval and support
Speak with the sponsor and explain the situation so that the sponsor can explain it to the stakeholders
A project is delayed due to multiple problems discovered during the quality review. Every time the team addresses one problem, additional problems are encountered. This is frustrating for both the project team and the project sponsor, who are driven to meet the dates and results expected by the organization. What should the project manager do?
Request that the team identifies, documents, and registers the issues to locate the source of the problems.
Evaluate the cost and schedule variance in order to determine how much the project is off track.
Ask the team to commit to a new date to fix all the problems and proceed with a change request to adjust the baseline.
Request that a senior subject matter expert (SME) be hired to analyze and solve the problems.
During the third iteration of a project, the main sponsor retired from the company, and a new sponsor was appointed. The new sponsor is not familiar with the agile approach for project delivery, which leads them to request more control over the project team. What should the project manager do?
Schedule a meeting with the new sponsor in order to explain the agile approach and how teams are supposed to be self-organized.
Schedule an emergency meeting with the project team so they fulfill every request that comes from the sponsor.
Review the sponsor's request with the project team during the next daily review meeting in order to provide the requested control.
Review the sponsor's request with the project team during the next iteration review meeting in order to obtain a team decision.
A labor union contract negotiation is delaying the completion of a project to build a new manufacturing plant. Because the labor contract was due for renewal this year, the project manager documented the negotiation process as a risk to the project. The project was about to start the first phase of equipment installation at the plant when the negotiation began. How should the project manager address the situation?
Meet with the project team to determine options for risk mitigation.
Log the issue and follow the planned actions in the risk response plan.
Acquire contract resources and submit a change request for the cost impact.
Escalate the issue to the steering committee to ask for mitigation support.
A project manager joins a startup and discovers that the chief technology officer (CTO) encourages the team to overlook some procedures in the interest of speed. What should the project manager do to ensure that all the procedures are followed in the future?
Develop new procedures that are easy for the team to follow.
Escalate the issue to the CEO and the board members.
Instruct the team that the procedures should always be followed.
Initiate a review of the procedures with the CTO and the team.
A project manager is working on a major construction project. Part of the agreed-upon plan was to use a cloud-based system with a server that runs on high-speed internet service since most of the team members work virtually. The company needs to reduce operating costs as much as possible and management insists that the project will now use a system running on a conventional dial-up service. What should the project manager do next?
Evaluate the impact of this decision and communicate with management.
Agree with management and continue working the project management plan.
Meet with management about their decision and ask them to get another project manager.
Replace some of the team members that work virtually to help the company save money.
During a meeting for product review, a key stakeholder announces that because they are receiving adequate information about the project they will not attend any further meetings. What should the project manager do?
Log this as an issue in the issue log and address it with the project sponsor.
Ignore the stakeholder as the product is almost complete.
Explain that the needs will be updated in the stakeholder engagement plan.
Inform the stakeholder that changes can happen in this project.
A project sponsor receives project information and updates in a timely manner, but the sponsor is concerned because key information is missing in the reports. What should the project manager do?
Review the communication needs of key stakeholders.
Confirm that the project information is understood and feedback is received.
Determine communication methods, frequency, and level of detail.
Provide all project information to the stakeholder.
A new facility project is being developed using a hybrid approach. After the third iteration, the project manager sees a decline in the team's productivity. What should the project manager do next?
Review the iteration duration with the team.
Discuss the issue in the next retrospective.
Encourage the team to improve their performance.
Reduce the iteration backlog.
A project manager is faced with a situation where team members are frequently missing deadlines due to personal issues. What should the project manager do to address this situation?
Hold a one-on-one meeting with each team member to understand their challenges.
Implement stricter deadlines to encourage accountability.
Reassign tasks to other team members to alleviate the burden.
Ignore the situation as personal issues should not affect work.
During a project review, a team member expresses frustration about the lack of clarity in their role. What should the project manager do to resolve this issue?
Clarify the roles and responsibilities during the next team meeting.
Ask the team member to figure it out on their own.
Reassign the team member to a different project.
Document the complaint in the project log without further action.
An agile team is working on a product deliverable in an organization that is transforming itself to quickly respond to change. The finance team is requesting a project budget for the new product. What should the team do to address this request?
Work with the finance team to transition to incremental budgeting.
Request the finance team to allocate a budget based on historical data.
Provide the budget to the finance team for only the planned increments.
Extrapolate the budget based on the current cost performance index (CPI).
In a weak matrix environment, two key team members are falling behind with their tasks, which will affect the success of the project. Further investigation by the project manager reveals that they have unresolved issues with each other. The project manager asks them to find a way to resolve the issues, but this is unsuccessful. The project manager then holds a meeting with them to work out a permanent solution to the issues, but this is also unsuccessful. What should the project manager do next?
Escalate the issue to a higher authority.
Suspend the two key team members immediately.
Put the issue on the agenda for the next team meeting.
Reassign one of the key team members to a different task.
Two team members were recently released from a project because the customer reduced the budget. However, the agile team is still receiving the same, if not more, work requirements as before. How should the agile project leader resolve this situation?
Update the restriction log with the new team capacity.
Explain the new project requirements to the team.
Update the project budget with the released team members.
Explain the new team velocity to the customer.
The project manager has initiated the project and the team's roles and responsibilities have been assigned. In preparation for the development of the project management plan, the project manager reviews lessons learned from previous projects and discovers that the same team has been missing delivery dates. What should the project manager do to ensure timely delivery?
Ask the team leader to assign other resources.
Update the issue log.
Include this in the risk register.
Escalate the issue to the functional manager.
In a construction project for a new building, the project manager decides to apply agile principles for the building foundation phase. While evaluating the project schedule with the team, the project manager believes that the estimates are inaccurate. How should the project manager address this issue?
Create a product backlog
Perform sprint reviews with the team
Assess the previous project velocity
Reduce the story size by splitting stories
A project manager is managing the scope of the project and creating a work breakdown structure (WBS) with the team members. How should the project manager organize the WBS?
Cost oriented
Deliverable oriented
Customer oriented
Team oriented
A new team member is hired and the training is taking longer than expected. This impacts the overall project performance. What immediate action should the project manager take to improve the situation?
Communicate this issue to the human resources department.
Provide additional training to the new hire.
Increase team cohesiveness by sharing information and experiences openly.
Update the issue log and define the mitigation strategy.
A project leader of an agile team realizes that one team member is unmotivated, which is affecting the whole team. What should the project leader do to improve the situation?
Invest in developing the team's emotional intelligence.
Ask the unmotivated team member to take a short leave.
Reduce the number of daily and retrospective meetings.
Send the unmotivated team member to another team.
A project manager is assigned to a strategic communication project that involves subject matter experts (SMEs), interns, and new recruits. The project manager discovers that the project is not gaining much traction due to knowledge gaps from the interns. The budget for training is exhausted and the project needs to be delivered without delay. Which two actions should the project manager take? (Choose two)
Identify the sources and specifics of the knowledge gap from the interns and new recruits.
Hire more SMEs and inform the human resources manager to lay off the nonperforming interns and new recruits.
Initiate a project change request for additional budget to train the interns and new recruits.
Ignore the issues with the project and try to deliver the project successfully without asking for training funds.
Put the interns and new recruits into groups and assign a SME as a mentor.
On a project to create the perfect paper airplane, the development of the airplane is performed in iterations. The artwork to go on the wings and tail is done using a predictive approach. One of the stakeholders provides a requirement that conflicts with the product owner's requirements. Who is responsible for analyzing the new requirement and making the final decision?
Project manager
Scrum master
Project sponsor
Product owner
During the initiating phase of a project, a key stakeholder requests frequent changes to the project scope. What should the project manager do to improve the stakeholder's engagement?
Discuss the work breakdown structure (WBS) with the key stakeholder and refine the requirements
Update the project backlog and discuss it with the key stakeholder
Update the project charter and discuss it with the key stakeholder.
Discuss the project scope statement with the key stakeholder and build prototypes
A project manager brings in a new team member from an agile environment to work in a predictive environment. The project manager expects to leverage the new team member's agile experience with the existing team members. What should the project manager do to integrate the new team member effectively?
Train the new team member in the predictive project management approach.
Acknowledge that hiring this new employee is a risk to the existing team
Set expectations with the new team member and explain what is needed
Meet with all team members and explain the new employee's position.
A local company is developing a new product and, for the first time, using a remote team for the programming tasks of features. The design for the product comes from the local team. During the third sprint review, the product owner has concerns about the project's outcomes. The remote development team is complaining that they do not clearly understand the requirements conveyed in the daily standup meetings. How should the project manager address this situation?
Evaluate and reassign the developing tasks to a local vendor who has worked on previous projects.
Document the risk in the risk management plan and use contingency reserves to hire a local vendor.
Review lessons learned from previous projects and organizational process assets (OPAs).
Determine the communication needs, environment, and tools to get the message across.
A major project is unable to access the US$12 million funding allocated for the project. This prevents the start of the procurement process and is already leading to costly delays. What should the project manager do?
Escalate to the project steering committee.
Invite the finance department to the next project demo.
Review the project requirements.
Use the currently available resources.
A product owner has provided the team with a prioritized backlog for the initial launch of a new product. After analysis, the team concludes that some work is missing to support the initial launch and provides this information to the product owner. The product owner acknowledges the missing work and adds it to the bottom of the backlog. The team is not happy with the prioritization that the missing work received. What should the project manager do in this situation?
Let the project team pull the recommended work from the bottom of the backlog to maximize value creation.
Analyze and reprioritize the backlog and provide the decision to the product owner and team.
Recommend the product owner prioritize the missing work higher because it is needed for the minimum viable product (MVP).
Empower the product owner by supporting the decision and instructing the team to follow the prioritization as provided.
In an agile project, the project manager notices that one team member rarely reports blockers during daily check-ins. Additionally, the team member is too shy to participate in team activities and prefers to provide status updates individually to the project manager. How should the project manager rectify this situation?
Review team culture and the personality traits of the individual to address status update gaps.
Create a safe space for status updates and encourage the team to approach the project manager.
Review the team status updates more thoroughly to address the gaps.
Support team inclusion and change the format of status updates to email.
A project has a very tight delivery schedule The project is approaching the delivery date and the project sponsor often sends the project manager alerts to avoid any schedule slippage The project team has performed at an acceptable level until now but the project manager wants to ensure the team's performance level is maintained until the end. What action should the project manager take to motivate the project team’s performance?
Send a formal notice to team members instructing them to maintain performance
Hire a few temporary team members to help with the additional work
Award certificates of appreciation to encourage the team
Inform the team about the delivery pressure from the project sponsor
Five agile teams working together on a product recently performed release planning Midway through the project, each team showed that their progress was on track When all of the teams integrated at the product level, many integration issues were observed The overall product release progress declined with predictions showing the committed content will not be able to be accomplished.What should the project manager have done differently?
Formed a separate quality assurance team to test all items coming from each team at the end of each sprint
Performed a Scrum of Scrums on a regular basis to help the teams remove impediments
Ensured frequent and continuous integration of work to obtain early feedback and continuous learning
Arranged an online session on the integration concept and suggested tools to the teams
A key project stakeholder who was a big supporter and motivator for the project team is leaving the organization The project team is experiencing low morale and poor teamwork.What should the project manager do to improve morale?
Identify the wants and aspirations of the team
Build team connections and emotional bonds
Forge consensus through team participation.
Set goals and push the team to achieve the goals
A software project using an agile approach is facing quality issues with every release,generating many production problems.What should the project manager do to fix the problem and improve the quality?
Seek extra funding approval with the sponsor to replace junior team members for more experienced ones
Create a reward system granting incentives to the team members who are able to catch more defects
Hire an external company to add an additional layer of testing, making sure that the final product is well inspected before releasing.
Use the retrospective meeting to better understand the root cause of the quality problems and put together a plan with the team to address the problems
A project manager has just finished initiating a project. While planning the project manager notes that several essential team members do not have the required skills for key tasks later in the project. What should the project manager do first?
Develop the resource management plan and ensure adequate training
Replace the current project team members
Outsource the task to be completed by a specialized vendor.
Update the issue log to account for the lack of team member qualifications
