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Computer Hardware and Troubleshooting Quiz

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.

A technician is upgrading a desktop PC and wants to add a new high-performance video card. Upon inspection, they realize the existing motherboard only has PCI slots. The video card requires a PCIe x16 slot. What should the technician do next?

a)

Install the card into any available PCI slot

b)

Upgrade to a motherboard with a PCIe x16 slot

c)

Use a PCI-to-PCIe adapter to make the card compatible

d)

Remove the video card and enable onboard graphics

2.

Which of the following CPU types is most commonly found in smartphones and tablets due to its power efficiency and small form factor?

a)

x86

b)

x64

c)

ARM

d)

RISC-V

3.

An organization is concerned about malware being introduced through bootable USB drives. Which firmware feature should the IT administrator enable to prevent unauthorized operating systems from loading during startup?

a)

Hyper-Threading

b)

Secure Boot

c)

TPM

d)

BIOS Password

4.

Which of the following is a characteristic of the Mini-ITX motherboard form factor?

a)

Supports multiple video cards for gaming

b)

Offers the highest number of RAM slots

c)

Designed for compact systems with limited expansion

d)

Primarily used in enterprise servers

5.

While installing a CPU on a motherboard, a technician wears an anti-static wrist strap but still touches the metal contacts of the CPU with their bare hands. What is the most likely risk of this action?

a)

Data loss

b)

Power surge

c)

Electrostatic discharge damage

d)

CPU overheating

6.

A user needs to boot from a USB device to install a new operating system. Which firmware setting determines the order in which the system checks devices for a bootable OS?

a)

TPM Configuration

b)

CPU Clock Multiplier

c)

Boot Option Sequence

d)

USB Permissions

7.

Which function is provided by a Trusted Platform Module (TPM) chip on a motherboard?

a)

Boosts CPU clock speed

b)

Authenticates users on the network

c)

Manages cryptographic keys for secure storage

d)

Enables Wi-Fi connectivity for laptops

8.

A user reports their desktop PC won’t power on. The technician verifies the wall outlet works, but the system remains unresponsive—no lights, no fan spin, no sound. Which of the following should the technician check next?

a)

UEFI boot sequence

b)

SATA data cable

c)

PSU connections and try another power cable

d)

Thermal paste under the CPU

9.

Which of the following cable types transmits video signals and comes in analog, digital, or both signal types?

a)

USB

b)

DVI

c)

HDMI

d)

SATA

10.

A technician installs a new SATA SSD in a system, but the computer fails to boot and displays “No bootable device found.” Which of the following is the MOST likely cause?

a)

The drive is formatted as NTFS

b)

The power supply is too weak

c)

The drive is not set in the boot order in UEFI

d)

The CPU fan is unplugged

11.

Which cooling system uses a pump to circulate fluid and dissipates heat through a radiator?

a)

Passive cooling

b)

Heat sink

c)

Fan cooling

d)

Liquid cooling

12.

After moving a working PC to a new desk, the user reports it no longer boots, and no POST beeps are heard. The fans spin and the lights come on. Which of the following should the technician check FIRST?

a)

Boot sector errors

b)

Malware infection

c)

Loose internal connections

d)

Monitor resolution setting

13.

Which technology is built into hard drives to monitor health and notify the system of potential failures?

a)

GPT

b)

RAID

c)

SMART

d)

POST

14.

What is the main difference between active and passive adapters?

a)

Active adapters are wireless; passive are wired

b)

Active adapters require internet; passive do not

c)

Active adapters convert signal types; passive adapters change connector type

d)

Passive adapters require drivers; active do not

15.

A user reports that their PC always shows the wrong date and time, even after correcting it in the operating system. The PC is not syncing properly with the network and fails certain authentication checks. Which of the following is the MOST likely cause?

a)

Failed video driver

b)

Faulty SATA cable

c)

Failing CMOS battery

d)

Incorrect timezone settings

16.

Which of the following is a possible symptom of an overheating CPU?

a)

Persistent disk errors

b)

Cracked display

c)

System lockups and random shutdowns

d)

Incorrect screen resolution

17.

A technician is troubleshooting a desktop that powers on but shows no display output. The monitor is connected via HDMI and powered on. What should the technician check FIRST?

a)

If the monitor supports Bluetooth

b)

The monitor’s input source settings

c)

If a screensaver is running

d)

The computer’s screen brightness

18.

What is a visible sign of a damaged motherboard capacitor?

a)

Dust accumulation

b)

Burned ribbon cable

c)

Swollen or bulging capacitor barrel

d)

Loose VGA port

19.

A user complains that their monitor image is fuzzy and distorted. The technician verifies the monitor is clean and working. Which of the following should the technician do NEXT?

a)

Clean the monitor with compressed air

b)

Adjust resolution to match the monitor’s native setting

c)

Reseat the CPU

d)

Remove the graphics driver

20.

What type of battery typically powers the real-time clock on a computer motherboard?

a)

AA alkaline

b)

9V

c)

CR2032 coin cell

d)

NiMH rechargeable

21.

A user says their screen occasionally flashes and shows brief distortion. Which of the following is the MOST likely cause?

a)

Low screen brightness

b)

Outdated BIOS

c)

Loose video cable or failing display

d)

Dust in the CPU fan

22.

A user reports that their new USB printer isn't working on a laptop that only has USB-C ports. Which of the following is the BEST solution to connect the printer?

a)

Replace the printer with a wireless model

b)

Use a USB Type-B to Type-C adapter

c)

Install an Ethernet card in the laptop

d)

Change the printer driver to a universal type

23.

Which of the following is the correct first step in the laser printing process?

a)

Developing

b)

Transferring

c)

Charging

d)

Processing

24.

A user notices vertical white lines consistently running down every page from a laser printer. Which component is MOST likely causing this issue?

a)

Duplexing assembly

b)

Toner cartridge

c)

Network interface card

d)

Paper feed tray

25.

Which of the following features helps ensure that only authorized users can access a multifunction printer?

a)

Print head alignment

b)

Duplex setting

c)

User authentication

d)

Print spooler

26.

A print queue is frozen, and print jobs are stuck in a pending state. Restarting the PC does not resolve the issue. What should the technician do NEXT?

a)

Clean the paper rollers

b)

Update the printer firmware

c)

Restart the print spooler service and clear the queue cache

d)

Adjust the page orientation settings

27.

What is an essential maintenance step for a direct thermal printer?

a)

Replacing the toner

b)

Using pixel cycling software

c)

Cleaning with a vacuum or soft brush

d)

Refilling ink cartridges

28.

A company wants scanned documents from a multifunction printer to automatically save to a network folder. Which of the following scan configurations should the technician use?

a)

Scan to email

b)

Scan to SMB

c)

Scan to PDF

d)

Scan to cloud