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WorksheetsComputer Hardware and Troubleshooting Quiz
Total questions: 28
Worksheet time: 14mins
A technician is upgrading a desktop PC and wants to add a new high-performance video card. Upon inspection, they realize the existing motherboard only has PCI slots. The video card requires a PCIe x16 slot. What should the technician do next?
Install the card into any available PCI slot
Upgrade to a motherboard with a PCIe x16 slot
Use a PCI-to-PCIe adapter to make the card compatible
Remove the video card and enable onboard graphics
Which of the following CPU types is most commonly found in smartphones and tablets due to its power efficiency and small form factor?
x86
x64
ARM
RISC-V
An organization is concerned about malware being introduced through bootable USB drives. Which firmware feature should the IT administrator enable to prevent unauthorized operating systems from loading during startup?
Hyper-Threading
Secure Boot
TPM
BIOS Password
Which of the following is a characteristic of the Mini-ITX motherboard form factor?
Supports multiple video cards for gaming
Offers the highest number of RAM slots
Designed for compact systems with limited expansion
Primarily used in enterprise servers
While installing a CPU on a motherboard, a technician wears an anti-static wrist strap but still touches the metal contacts of the CPU with their bare hands. What is the most likely risk of this action?
Data loss
Power surge
Electrostatic discharge damage
CPU overheating
A user needs to boot from a USB device to install a new operating system. Which firmware setting determines the order in which the system checks devices for a bootable OS?
TPM Configuration
CPU Clock Multiplier
Boot Option Sequence
USB Permissions
Which function is provided by a Trusted Platform Module (TPM) chip on a motherboard?
Boosts CPU clock speed
Authenticates users on the network
Manages cryptographic keys for secure storage
Enables Wi-Fi connectivity for laptops
A user reports their desktop PC won’t power on. The technician verifies the wall outlet works, but the system remains unresponsive—no lights, no fan spin, no sound. Which of the following should the technician check next?
UEFI boot sequence
SATA data cable
PSU connections and try another power cable
Thermal paste under the CPU
Which of the following cable types transmits video signals and comes in analog, digital, or both signal types?
USB
DVI
HDMI
SATA
A technician installs a new SATA SSD in a system, but the computer fails to boot and displays “No bootable device found.” Which of the following is the MOST likely cause?
The drive is formatted as NTFS
The power supply is too weak
The drive is not set in the boot order in UEFI
The CPU fan is unplugged
Which cooling system uses a pump to circulate fluid and dissipates heat through a radiator?
Passive cooling
Heat sink
Fan cooling
Liquid cooling
After moving a working PC to a new desk, the user reports it no longer boots, and no POST beeps are heard. The fans spin and the lights come on. Which of the following should the technician check FIRST?
Boot sector errors
Malware infection
Loose internal connections
Monitor resolution setting
Which technology is built into hard drives to monitor health and notify the system of potential failures?
GPT
RAID
SMART
POST
What is the main difference between active and passive adapters?
Active adapters are wireless; passive are wired
Active adapters require internet; passive do not
Active adapters convert signal types; passive adapters change connector type
Passive adapters require drivers; active do not
A user reports that their PC always shows the wrong date and time, even after correcting it in the operating system. The PC is not syncing properly with the network and fails certain authentication checks. Which of the following is the MOST likely cause?
Failed video driver
Faulty SATA cable
Failing CMOS battery
Incorrect timezone settings
Which of the following is a possible symptom of an overheating CPU?
Persistent disk errors
Cracked display
System lockups and random shutdowns
Incorrect screen resolution
A technician is troubleshooting a desktop that powers on but shows no display output. The monitor is connected via HDMI and powered on. What should the technician check FIRST?
If the monitor supports Bluetooth
The monitor’s input source settings
If a screensaver is running
The computer’s screen brightness
What is a visible sign of a damaged motherboard capacitor?
Dust accumulation
Burned ribbon cable
Swollen or bulging capacitor barrel
Loose VGA port
A user complains that their monitor image is fuzzy and distorted. The technician verifies the monitor is clean and working. Which of the following should the technician do NEXT?
Clean the monitor with compressed air
Adjust resolution to match the monitor’s native setting
Reseat the CPU
Remove the graphics driver
What type of battery typically powers the real-time clock on a computer motherboard?
AA alkaline
9V
CR2032 coin cell
NiMH rechargeable
A user says their screen occasionally flashes and shows brief distortion. Which of the following is the MOST likely cause?
Low screen brightness
Outdated BIOS
Loose video cable or failing display
Dust in the CPU fan
A user reports that their new USB printer isn't working on a laptop that only has USB-C ports. Which of the following is the BEST solution to connect the printer?
Replace the printer with a wireless model
Use a USB Type-B to Type-C adapter
Install an Ethernet card in the laptop
Change the printer driver to a universal type
Which of the following is the correct first step in the laser printing process?
Developing
Transferring
Charging
Processing
A user notices vertical white lines consistently running down every page from a laser printer. Which component is MOST likely causing this issue?
Duplexing assembly
Toner cartridge
Network interface card
Paper feed tray
Which of the following features helps ensure that only authorized users can access a multifunction printer?
Print head alignment
Duplex setting
User authentication
Print spooler
A print queue is frozen, and print jobs are stuck in a pending state. Restarting the PC does not resolve the issue. What should the technician do NEXT?
Clean the paper rollers
Update the printer firmware
Restart the print spooler service and clear the queue cache
Adjust the page orientation settings
What is an essential maintenance step for a direct thermal printer?
Replacing the toner
Using pixel cycling software
Cleaning with a vacuum or soft brush
Refilling ink cartridges
A company wants scanned documents from a multifunction printer to automatically save to a network folder. Which of the following scan configurations should the technician use?
Scan to email
Scan to SMB
Scan to PDF
Scan to cloud
