WorksheetsTugas dan Tanggung Jawab Bellboy
Total questions: 20
Worksheet time: 10mins
What is the main duty of a bellboy?
Serve food in the restaurant
Clean guest rooms
Deliver guest items to the room
Answer phone calls at the front office
The bellboy works under the supervision of the department...
Housekeeping
Food and Beverage
Front Office
Security
What is the name of the aid used by bellboys to carry guest luggage?
Vacuum cleaner
Porter line
Luggage trolley
Cart cleaner
When guests arrive, the first thing the bellboy does is...
Ask for guest identification
Inquire about food orders
Help open the door and greet warmly
Request a tip
When delivering guest items to the room, the bellboy should...
Enter directly without knocking
Wait in the lobby
Knock on the door and ask for permission to enter
Leave the items outside the room
If a guest requests assistance carrying items to the lobby, the bellboy should...
Refuse because it's break time
Forward to housekeeping
Assist as requested by the guest
Ask for additional payment first
The correct duty of a bellboy is...
Arrange the guest's dining table
Prepare guest rooms
Deliver letters or documents to guest rooms
Clean the lobby floor
The attitude that a bellboy should have when serving guests is...
Tough and harsh
Fast and careless
Polite, quick, and friendly
Quiet and indifferent
The bellboy is also known by another term, which is...
Receptionist
Waiter
Porter
Housekeeper
The appearance of the bellboy must always be...
Different every day
Unique and flashy
Clean, neat, and professional
Casual and free
If a guest forgets their belongings in the room, the bellboy should...
Leave it
Take it to the receptionist for documentation
Keep it themselves
Give it to another guest
When a VIP guest arrives, the bellboy usually...
Waits in the room
Only provides hotel information
Provides extra services like escorting
Doesn't need to do anything
The bellboy records the guest's luggage in...
Lost and Found Form
Luggage tag
Room assignment
Bellboy log book
If a guest is angry due to delayed delivery of items, the bellboy should...
Respond in a loud voice
Ignore
Apologize and explain the situation politely
Blame a coworker
When carrying items with a trolley, the bellboy must pay attention to...
Only speed
Safety and comfort of the items
The amount of tip they will receive
Their own belongings
If a guest wants to check out and requests assistance, the bellboy should...
Ask for permission from the manager first
Immediately help carry items to the lobby
Wait for the guest to carry it themselves
Tell the guest to contact housekeeping
The goal of good bellboy service is...
Avoiding work mistakes
Getting more tips
Providing comfort and a positive impression to guests
Reducing the receptionist's tasks
If finding forgotten items in a guest's room, the bellboy should...
Return it directly to the guest
Deliver it to the Lost and Found officer
Keep it themselves
Throw it away
The bellboy must remain neutral and not get involved in...
Casual conversations
Guests' personal issues
Providing hotel information
Offering assistance
In the hotel organizational structure, the bellboy is under the coordination of...
Food and Beverage Manager
Executive Housekeeper
Bell Captain or Chief Concierge
Security Officer
