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Worksheets(PCT) Ch. 3 Professionalism and Work Ethics Assignment
Total questions: 20
Worksheet time: 27mins
Directions: Fill in the blanks with the correct vocabulary terms from this chapter. 1. Anna has worked as a patient care technician for almost 30 years, and her professionalism and compassion are above (a) . (18)
2. ________________________ is one of the most important attributes that patient care technicians should display as they go about their duties.
Integrity
Punctuality
Creativity
Ambition
James has learned that he must use (a) when dealing with the patients in the clinic, being careful not to reveal any confidential information to an unauthorized third party.
Directions: Fill in the blanks with the correct vocabulary terms from this chapter. 4. Roberta (a) the notes from the last staff meeting to all employees. (20)
Directions: Fill in the blanks with the correct vocabulary terms from this chapter. 5. Jessica holds drawings for small gifts at her staff meetings, which helps to raise employee (a) . (20)
Gene evokes a professional (a) when talking with patients that encourages them to place their trust in him.
Patient care technicians must take the (a) to look for opportunities to be of help when they are performing both externship and job duties.
8. (a) is a cause for immediate dismissal from employment. (21)
The phrase “office politics” often has a negative (a) . (21)
Teamwork can be defined as:
Karen can demonstrate loyalty to her employer by acting in the company's best interests, and to her friend Angela by being honest and supportive. Which of the following best describes how Karen can show loyalty to both?
Martin Smith is a patient who always disrupts the clinic. He constantly complains about everything from the moment he enters until the moment he leaves. Pamela is at the desk when he arrives to check out and pay his bill. When she tells him that he has a previous balance from a claim that his insurance did not pay, he argues that Pamela filed the claim incorrectly. Pamela is not in charge of filing insurance claims and did not handle any part of the claim in question. She can be courteous to this patient by:
Ming and her fiancé ended their relationship last week. How can she deal with personal stressors while she is in the workplace?
By seeking support from colleagues or a counselor
By ignoring her feelings completely
By taking out her frustration on coworkers
By quitting her job immediately
Victor suspects that a patient scheduled for an outpatient endoscopic examination may be unable to read when given the instruction sheet. How can Victor professionally handle this situation without causing embarrassment to the patient?
List four obstructions to professionalism. Which of the five obstructions to professionalism will be most difficult for you to overcome? Explain why. (20-21)
The difference between drug abuse and drug addiction is:
Drug abuse is the misuse of drugs, while drug addiction is a compulsive need for drugs.
Drug abuse and drug addiction are exactly the same.
Drug abuse is legal, but drug addiction is illegal.
Drug addiction is temporary, while drug abuse is permanent.
Karen works in the office laboratory. She is often asked questions about insurance and billing. Despite this not being her usual task or responsibility, Karen gathered relevant insurance and billing handouts for patients and has taken note of the responses for the most common inquiries so she can assist patients as much as possible. This is an example of:
positive attitude.
flexibility.
prioritizing.
credibility.
Initiative can be described as:
the ability to adapt to a wide variety of situations.
the inclination to put the most favorable construction on actions and events or to anticipate the best possible outcome.
having the energy or aptitude to cause or facilitate the start of something or to cause something to happen.
an individual's social façade or front that reflects the role in life the individual is playing.
Optimism can be described as:
having adequate or requisite capabilities.
the quality or power of inspiring belief.
anticipating the best possible outcome.
an expression of rebuke or disapproval.
A patient's family member inquires about the patient's medical condition. The patient care technician should confirm which of the following before providing the requested information?
A signed release applicable to third parties is on file.
No one can overhear the conversation.
The nurse approves providing the information to the relative.
The person is a relative.
