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WorksheetsQuiz on Leadership and Management
Total questions: 132
Worksheet time: 1hrs 16mins
What is a department head?
Elected, working for a term in the department
Appointed to a leadership position in the department
Hired into the department
Transferred into the department
What department does the department head take responsibility for?
Department
District
Commune
Department level
Who does the department head represent in public service activities?
Represents the staff in the department
Represents the department
Represents themselves
Represents the union
What kind of person is a capable department head?
Has expertise and skills
Has expertise and abilities
Has skills and techniques
Has techniques and qualifications
What is the function of a department?
To provide advice and communication
To carry out communication and expertise
To supervise and advise
To carry out expertise and advice
A leader or manager towards employees is someone who...
Knows how to assign, check the work of employees and evaluate their results
Does not take responsibility for the work of employees
Works instead of employees
All three statements above are correct
The main task of the department in state agencies is...
To organize the implementation of tasks assigned by superiors
To carry out administrative work within the department's activities
To advise and assist leaders in professional work
Includes A, B, and C
The skill of thinking is manifested in...
The ability to judge
The ability to generalize
The sensitivity to identify problems
All the above statements are correct
Managers and leaders need to have...
(a)
What does thinking skill manifest in?
Judgment ability
Generalization ability
Sensitivity in problem recognition
All of the above are correct
What do managers and leaders need?
Team leadership skills
Communication skills
Organizational and meeting management skills
Includes A, B, and C
What is the purpose of SWOT analysis?
To help researchers and planners view from 4 angles: strengths, weaknesses, opportunities, threats to propose appropriate management policies
To analyze strengths, weaknesses, opportunities, and threats to help planners focus activities on areas where the agency is strong and maximize opportunities.
Both A and B are correct
Both A and B are incorrect
What does the leadership and management capacity at the department level reflect?
Personal imprint, attachment to the organization, creativity
Personal imprint, role of the organization, observation
Time imprint, personal role, learning
Time imprint, collective role, and listening
What is a good department-level leader and manager like?
Identifying and leading vision
Identifying and leading goals
Identifying and leading purpose
Identifying and leading individuals
How is vision in leadership and management at the department level expressed in assigning tasks to employees?
Orientation and belief in the future
Choosing and using personnel effectively
Choosing the best people in the department
Choosing people with experience
What is the path to forming leadership and management capacity at the department level?
Training and fostering
Rotation
Salary increase
Mobilization
According to the goal path theory, what is the supportive style?
Treating subordinates fairly
Consulting with subordinates
The leader provides guidance and rules
The leader sets high challenging goals
What is the most effective leadership style and the style of a successful leader?
Laissez-faire style
Democratic style
Autocratic style
Directive style
According to the goal-oriented theory, what leadership styles do they propose?
Directive style
Supportive style, directive style
Participative style
Both b and c are correct
According to P. Hersey & Ken Blanchard, workers in an organization will develop and mature through which stages?
Enthusiastic beginners, disillusioned apprentices
Reluctant participants, peak performers
Both a and b are correct
Both a and b are incorrect
P. Hersey & Blanchard suggest that for enthusiastic beginners, the leader should adopt which style?
Coaching style
Supporting style
Directive style
Delegating style
Explaining to subordinates what the leader expects from them belongs to which leadership style?
Supporting style
Directive style
Participative style
Achievement-oriented style
Which activity is that of a leader?
Problem-solving
Providing guidance
Controlling
Organizing
The legal norm chosen as the basis for applying the law is ........
The legal norm currently in effect at the time of the decision to apply the law
The legal norm issued before the time of the incident requiring legal action
The legal norm currently in effect at the time the situation requiring the application of the law occurs
The legal norm issued at the time of the incident requiring legal action
According to the Law on Promulgation of Legal Documents 2015, in cases where legal documents have different provisions on the same issue, which document should be applied?
Apply the legal document with higher legal validity
Apply the legal document issued later
Apply the legal document that is consistent with reality
Apply the legal document issued earlier
Based on the classification criteria according to the validity period of decisions, management decisions include:
Organizational decisions and personnel decisions
Collective decisions and individual decisions
Decisions issued to perform regular tasks and decisions issued to perform non-regular tasks
Decisions without a specified validity period; decisions valid for a certain period and decisions valid once.
Based on the classification criteria according to the level of impact of decisions, management decisions include:
Collective decisions and individual decisions
Decisions issued to perform regular tasks and decisions issued to perform non-regular tasks
General decisions, normative decisions, and individual decisions
Decisions without a specified validity period; decisions valid for a certain period
A normative decision is........
A type of decision that is general in nature, outlining policies and guidelines for the overall activities of the entire system
A type of decision that contains general behavioral norms, applicable multiple times
Which requirement is not a primary requirement set by the management decision maker?
Management decisions must help managers solve problems and achieve desired goals
Management decisions must ensure feasibility
Management decisions must be documented in writing
Management decisions must ensure effectiveness
What is a tactical decision?
A major decision that has long-term effects and significantly impacts the entire organization
A decision to implement strategic decisions, addressing shorter-term tasks with a narrower scope
A decision that applies only once, for a specific case in management activities
A decision applied to resolve specific cases, with particular characteristics
Among the following statements, which one is incorrect?
Power is the ability of the subject in managing the object
Power can only be effectively used and bring good things when it aligns with the leader's style
Power transforms potential into reality
Power is limited
How can 'advising' be understood?
As statements
As sharing experiences
As proposing solutions to problems
As suggestions
Advising is ............ based on scientific grounds for superiors.
Designing programs, plans, and measures
Proposing, recommending, and suggesting
What is the scientific basis for advising superiors?
Designing programs and plans
Proposing, recommending, suggesting, and creating ideas
Building mechanisms and policies
Making management decisions
When is it necessary to conduct advisory activities?
When a new issue arises
When a task needs to be carried out
When implementing a plan
All three opinions above
What responsibilities do those performing advisory work need to have?
Identify and point out limitations or risks that may occur for superiors to have measures to respond and resolve...
Implement the activities of the unit
Resolve difficulties when implementing the plan
Coordinate work
What is the importance of advisory work for management and leadership activities?
Helps achieve goals effectively
Creates unity
Ensures feasibility
Facilitates coordination activities
What does the department head do to assist in advisory work?
Facilitates decision-making in the department
Employees make their own decisions best
Provides scientific basis for superiors' decisions
Decisions of the department, employees, and superiors
What contents should department leaders advise superiors for reasonable management decisions?
Analyze, assess the current situation and build plans
Analyze, assess the current situation; draft plans, policies; organize implementation and control measures
Build plans, directly organize, control implementation and evaluate
Summarize evaluations and propose action plan directions
What principles are needed?
What principles must be ensured for advisory activities?
Based on the functions, tasks, and powers of the organization;
Based on scientific, objective, fair, and feasible grounds;
For the common benefit.
All three opinions above
What qualities and competencies are necessary for advisory staff?
Have a correct political ideology
Have vision and the ability to identify issues
Be enthusiastic about work
Have the ability to connect with others when coordination is needed
How many steps are there in the advisory process?
4 steps
5 steps
7 steps
8 steps
Which information needs to be collected to serve advisory work?
The activities of the unit
The actual situation of the unit
The process of performing tasks
The system of evaluation criteria
What standards must information in advisory work meet?
Correct in quantity, sufficient in quality; timely; effective and feasible;
Sufficient in quantity; correct in quality; timely; usable, persuasive; practical; scientifically logical
Complete and comprehensive; correct and practical; logical and usable
Sufficient in quality, correct in quantity, timely, practical and scientific.
To proceed with forecasting the situation, what ability must the advisor have?
Logical reasoning
Keen and insightful
Visionary
All three opinions above
To persuade leaders, what requirements must advisory staff meet?
Use appropriate language
Adhere to time constraints
Prepare good presentation plans
Ensure the advisory content is appropriate
Which of the following requirements is requested?
Use appropriate language
Comply with time constraints
Prepare good presentation plans
Content advice is appropriate
What is the role of the plan in the organization's activities?
It is the basis for issuing management documents
It is the basis for issuing specific decisions
It is the basis for achieving management goals
It is the basis for achieving the manager's goals
What characteristics does the organization's plan have?
Dynamic characteristics
Static characteristics
What components does an organization's plan consist of?
Goals, solutions, people, implementation methods
Goals, solutions, resources, implementation methods
Goals, solutions, finance, implementation methods
Goals, solutions, personnel, implementation methods
According to the scope of application, what types of plans does the organization have?
Strategy, Specific
Strategy, Overall
Strategy, Operational
Strategy, Personnel
How is organizational planning understood?
It is a process to identify the subject of the organization, along with appropriate methods and resources to achieve goals.
It is a process to identify the organization's goals, along with appropriate tools and resources to achieve goals.
It is a process to identify the subject's goals, along with appropriate methods and resources to achieve goals.
It is a process to identify the organization's goals, along with appropriate methods and resources to achieve goals.
What important role does planning play?
Helps the organization proactively respond to short-term changes
Helps the organization proactively respond to internal and external changes
Helps the organization to be proactive
What is the important role in the organization?
Helps the organization proactively respond to short-term changes
Helps the organization proactively respond to changes internally and externally
Helps the organization proactively respond to changes in personnel
Helps the organization proactively respond to changes from outside
Which comparison reflects the principle of effectiveness in organizational planning?
Results with Desires
Results with Contributions
Results with Goals
Results with Costs
What basis is organizational planning based on?
Based on the actual situation in the country and the current resources of the organization
Based on the actual situation in the public service and the current resources of the organization
Based on the actual situation abroad and the current resources of the organization
Based on the actual situation of the superior agency and the current resources of the organization
How many steps does the organizational planning process consist of?
3
4
5
6
What criteria does the SWOP analysis technique rely on?
Strengths, weaknesses, opportunities, challenges
Strengths, weaknesses, people, finance
People, finance, opportunities, challenges
None of the above
If you want the information collected for job analysis to be unbiased or not subjective, which method should be used?
Interview
Questionnaire
Observation
All A, B, C are correct
We use the fishbone diagram method when...
We need to study a problem to identify the root cause
We need to study all possible reasons to explain why a process is facing difficulties, issues, or failures.
We need to identify areas that need data collection
All 3 answers above
Which statement is correct?
Which statement is correct?
Planning for a longer period increases accuracy.
Planning for a longer period decreases accuracy.
One should only plan for a short time.
One should only plan for a long time.
Which activity is not part of the planning process?
Identifying potential risks.
Writing documents.
Presenting to leadership and officially issuing for implementation.
Reporting the results of the planning process.
What are the important characteristics of a good planner?
Creativity.
Objectivity.
Education and experience.
All of the above.
What does the responsibility framework for reporting include?
(i),(ii),(iii),(iv)
(i),(ii),(iii),(iv),(v)
(ii),(iii),(iv),(v),(vi)
(i),(ii),(iv)
What are the internal factors affecting the implementation of the plan?
The arrangement and allocation of resources are not timely and reasonable; the direction and management work lack unity.
The capacity and attitude of officials, civil servants, and employees, and their attitude towards work are limited.
The facilities are not suitable; the content of the plan does not match the actual conditions.
All of the above.
What are the external factors affecting the implementation of the plan?
Documents and policies from superiors have changed.
Implementation costs and market prices have changed compared to the estimates.
Both of the above.
What factors affect the implementation of the plan?
Documents, policies from superiors have changed.
Implementation costs, market prices have changed compared to estimates.
Both of the above factors.
Special topic on legal application skills.
Legal application is carried out in which of the following cases?
It is carried out in certain cases, including cases that require the application of state coercive measures.
It is carried out in all cases for legal norms to be implemented in practice.
It is only carried out in cases that require the application of state coercive measures.
It is only carried out when there is a violation of the law.
Official legal interpretation is carried out by whom?
By the competent authority as prescribed by law.
By those who have the ability to interpret the law.
By those who understand the law.
By all organizations and individuals.
Which of the following actions demonstrates the application of law?
Traffic participants do not cross the intersection when the traffic light is red.
Citizen A submits a complaint to the state agency.
Traffic police punish those who do not wear helmets.
Mr. A and Ms. B go to the local People's Committee to register their marriage.
The process of implementing the law only achieves effectiveness when the subjects participating in legal relations perform
Correctly their rights according to the Constitution and law.
Correctly their rights and obligations according to the Constitution and law.
Fully their obligations according to the Constitution and law.
Fully their rights and obligations according to the Constitution and law.
Which of the following actions demonstrates citizens using the law?
Business people evade taxes and must pay fines.
Mr. A and Ms. B go to the local People's Committee to register their marriage.
Disputing parties must exercise their rights and obligations.
Which behavior demonstrates a citizen using the law?
Business people evading taxes must be fined
Mr. A and Ms. B go to the local government office to register their marriage
The disputing parties must perform their rights and obligations according to the law
Company X fulfills its tax obligations according to the law
The application of law requires creativity:
True
False
Applying the law adheres to the principle of:
Rule of law
Equity
Objectivity
All A, B, C are correct
Individuals and organizations refrain from doing things that the law prohibits are:
Using the law
Enforcing the law
Complying with the law
Applying the law
Legal responsibility is applied to law violators to:
Educate, deter, and punish
Restrict illegal actions
Impose administrative penalties
Imprison or execute
The basic signs of a legal violation are?
An act contrary to the law
Performed by a person with legal responsibility
A legal violation must have fault
All A, B, C are correct
The state imposes legal responsibility to:
Fine the violator
Force the violator to stop illegal actions and bear certain consequences; educate and deter others
Restore social order
Prevent the violator from committing new violations
Citizens are equal in legal responsibility:
Citizens of any age who violate the law are treated equally
Any citizen who violates the regulations of an agency or unit must bear disciplinary responsibility
Any citizen who violates the law is punished according to the law
Citizens who violate the law due to lack of legal knowledge are not held legally responsible
What are the benefits of task assignment for the assignee?
Opportunity for professional development and skill enhancement
Creates satisfaction for employees when completing tasks
Opportunity to face challenges and conquer them
All of the above
What are the benefits of task assignment for the assignor?
Analyze characteristics, identify strengths and weaknesses of the organization
Determine goals to improve organizational structure for appropriate adjustments
Balance the work of departments
All three factors above
What are the benefits of task assignment for agencies and organizations?
Increase work efficiency; save costs
Promote team spirit
Demonstrate a capable and effective collective
All of the above
Which principle is not a principle of task assignment?
Balance in professional functions
Uniform division of professional functions
Using personnel like using wood
Create conditions for young employees to do more
What is the advantage of specialization in task assignment?
The executor needs to have broad knowledge
The worker can increase labor productivity
Each person specializes in only one task
All are incorrect
Regular meetings between direct managers and employees to evaluate the level of task execution is a method of:
Behavior observation
Management by objectives
Comparative ranking
Rotational ranking
What is the purpose of combining inspection and supervision activities in state management by sector and field?
To detect and promptly implement the difficulties between parties in the process of state management
To detect and promptly report the difficulties between parties in the process of state management
To detect and promptly resolve the difficulties between parties in the process of state management
To detect and promptly conceal the difficulties between parties in the process of state management
What contents of civil servants are evaluated in the implementation of public duties?
Results of public duty implementation, professional competence, qualities
Results of public duty implementation, attitude, professional competence, qualities
Results of public duty implementation, attitude, qualities
Results of public duty implementation, attitude, professional competence
What subjects does the evaluation of public duty implementation aim at?
Leaders, staff
Leaders, organizations
Individuals, organizations
Individuals, leaders
What is the role of evaluating public duty implementation for organizations in making decisions about which area?
Employee utilization
Staff utilization
Human resource utilization
Utilization of social human resources
When is the time to evaluate public duty implementation?
When preparing for new recruitment
When preparing for retirement
When preparing for training and fostering
When there is an opportunity for promotion or appointment
What is the most important requirement of the criteria for evaluating public duty implementation?
Dependence on superiors, objectivity, and science
Fairness, subjectivity, and science
Fairness, objectivity, and science
Fairness, timeliness, and quality
What must public service execution ensure?
Dependence on superiors, objective and scientific
Fairness, subjective and scientific
Fairness, objective and scientific
Fairness, timely and objective
Who are the subjects participating in the evaluation of public service execution?
Individuals self-assessing
Human resources department
Direct superiors
All 3 subjects above
Which of the following belongs to the activities of management?
Solving problems
Providing guidance
Arranging workforce
Motivating employees
The skills of management such as technical skills, relational skills, and practical skills are related to:
People, objects, ideas and concepts
Ideas and concepts, objects, people
Objects, people, ideas and concepts
People, concepts
Requirements such as providing supporting information, explaining reasons, and presenting issues logically belong to:
Assertive strategy
Reason-giving strategy
Friendly strategy
Bargaining strategy
When an influencing effort is being implemented, it will create an outcome:
Positive enthusiastic participation
Compliance, submission
Resistance
a, b, c are correct
The influencing strategy aims to:
Achieve assistance
Delegate tasks to others
Complete task execution
All 3 statements are correct
The reason-giving strategy is:
Making people see you as 'a good friend'
Showing that 'both sides benefit' or 'give and take'
Providing information, data, evidence to support your opinion
All 3 statements are correct
Human resource management aims at the following goals:
Rational use of labor
Improving organizational performance
Creating conditions for employee development
A, B, C are all correct
Human resource management aims at the following goals:
Rational use of labor
Enhancing the efficiency of the organization's activities
Creating conditions for employee development
All of A, B, C are correct
Human resource development includes the following basic activities:
Education
Training
Career development
All of A, B, C are correct
The concepts of personnel management and human resource management are used interchangeably because they are completely identical.
True
False
Which activity of human resource management relates to the organization's future personnel needs?
Integration
Planning
Labor relations
Rewarding
The function of attracting human resources includes:
Salary and incentives
Planning and recruitment
Training and coaching
All of A, B, C are incorrect
A job description must contain the following content:
Job title
Functions, duties, responsibilities
Job requirements, working conditions
All of A, B, C
Which statement about job descriptions is correct?
A job description is used to inform officials and employees in the agency about their roles, responsibilities, and relationships in job performance.
It tells us about the required competencies, skills, experience, or characteristics of a person to perform the job well.
It is a list of job requirements for the person performing the tasks regarding knowledge, skills, experience, or characteristics.
A system of indicators reflecting the requirements for the quantity and quality of task completion.
Find the incorrect answer among the options below:
The job description is inferred from the employee standard
The human resource strategy must support the implementation plan of the agency's functions and tasks.
Reducing staff is not always the correct measure when there is a surplus of labor
Human resource management is the task of the human resources department and administrators at all levels
Which of the following factors is not included in the job description?
Job title
Tasks to be done
Performance standards
Qualifications of the person performing the job
The requirements for the person performing the job are listed in:
Job description
Employee recruitment process
Employee standard
Labor regulations
Each person will complete the job well when:
Mastering the job to be done
Having enough necessary qualities and skills
Having a favorable working environment
All of A, B, C
Building the organization's human resource plan is a process that includes many contents related to ..........to ensure that the organization has enough labor force allocated at the right place, at the right time to ensure that the organization achieves its set goals.
Analyzing, evaluating, forecasting needs;
Analyzing, evaluating, attracting human resources;
Searching for talents, recruiting, training human resources
Analyzing, forecasting needs, searching for talents
The human resource plan includes a system of plans to...........(1)....human resources, determining the ......(2)...... human resources needed to be more suitable and effective.
A system of plans to manage human resources, determining the necessary human resources to be more suitable and effective.
(1) Demand search; (2) recruitment and training plan;
(1) Retention; (2) training needs;
(1) Search; (2) quantity quality
(1) Retention; (2) quantity quality
Organizing workshops or counseling sessions on career orientation is an activity to:
Integrate employees
Develop employees
Motivate employees
All of A, B, C are correct
Employees want in the organization, those who work more earn more, those who work less earn less, which means they want:
Personal equity
Internal equity
Equity with outsiders
None of the above
To ensure employees meet job requirements, the organization needs:
Accurately assess employees' abilities
Quickly integrate employees
Train and develop employees
All of A, B, C are correct.
Which activity of human resource management helps employees adapt to the organization:
Training
Development
Integration
All of A, B, C are correct
Human resource management is the responsibility of:
Managers at all levels
Personnel Department
Both A and B
Either A or B
Why is job analysis considered a tool of human resource management in the organization?
Job analysis helps managers identify their expectations of employees
Job analysis helps employees understand their tasks and responsibilities to the organization
Job analysis helps managers make personnel decisions based on clear, objective standards
All of A, B, C
Which of the following reasons for leaving is difficult to predict when planning personnel?
Retirement
Voluntary resignation
Contract expiration
All of A, B, C are incorrect
Recruiting employees from internal sources has disadvantages.
What is the cause of departure that is difficult to predict when planning human resources?
Retirement
Voluntary resignation
Contract expiration
All A, B, C are incorrect
What is the disadvantage of recruiting employees from internal sources?
The organization knows the strengths and weaknesses of each candidate
Saves recruitment costs
Reduces the time for new employee integration
Can create a group of unsuccessful candidates, easily dissatisfied and uncooperative
According to the amended Law on Officials, Public Employees, and Civil Servants in 2019, when can civil servants be recruited?
From 12 months to 36 months
From 12 months to 50 months
From 12 months to 60 months
Indefinite contract
Which of the following is not a consequence of poor recruitment?
Many conflicts arise in work
Poor work results
Reduced training costs
High turnover rate
Which job does not belong to the recruitment process?
Supervising the implementation of work
Job analysis
Verification
Attracting candidates
According to the complexity and potential resistance, what types of resistance can occur?
Development change, transformation change, structural change
Qualitative change, quantitative change, development change
Development change, transformation change, qualitative change
Development change, transformation change
What content should be included in the preparation for organizing meetings?
Establishing the Organizing Committee
Building the meeting organization plan
Drafting the agenda
