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Management Of Organization Chap 9 advance

Total questions: 40

Worksheet time: 20mins

Name
Class
Date
1.

An employee works harder because he enjoys problem-solving and feels proud when his skills improve. What type of reward drives him?

a)

Intrinsic reward

b)

Extrinsic reward

c)

Hygiene factor

d)

Instrumentality

2.

A sales employee increases effort mainly because of the promise of a large bonus. This motivation is based on:

a)

Intrinsic factors

b)

Extrinsic factors

c)

Equity theory

d)

Valence

3.

A worker is motivated by opportunities for advancement and recognition of achievement. According to Herzberg, what is this?

a)

Hygiene factor

b)

Motivator (satisfier)

c)

Extrinsic reward

d)

Punishment

4.

A manager threatens employees with salary deduction if targets are not met. This reflects:

a)

Positive reinforcement

b)

Negative reinforcement

c)

Punishment

d)

Extinction

5.

An organization improves cafeteria facilities and work environment. Employees are less dissatisfied but not more motivated. According to Two-Factor Theory, what is this?

a)

Motivator

b)

Hygiene factor

c)

Extrinsic reward

d)

Expectancy

6.

A new graduate accepts a job mainly for income to pay rent and buy food. According to Maslow, which need is driving him?

a)

Safety

b)

Social

c)

Physiological

d)

Esteem

7.

An employee works hard because she feels respected and valued by her team. Which level of Maslow’s hierarchy is fulfilled?

a)

Self-actualization

b)

Social

c)

Esteem

d)

Safety

8.

A manager assumes employees are lazy and must be closely supervised with strict rules. This reflects:

a)

Theory X

b)

Theory Y

c)

Expectancy theory

d)

Reinforcement

9.

Another manager believes employees are self-motivated and seek responsibility. This reflects:

a)

Theory X

b)

Theory Y

c)

Equity theory

d)

Maslow’s esteem

10.

An engineer pushes himself to innovate new designs because he wants to achieve his full potential. Which Maslow’s level is this?

a)

Esteem

b)

Social

c)

Safety

d)

Self-actualization

11.

A supervisor removes mandatory overtime after employees show consistent good performance. This is:

a)

Positive reinforcement

b)

Negative reinforcement

c)

Punishment

d)

Extinction

12.

A manager ignores a disruptive employee in meetings, hoping the behaviour will disappear. Which reinforcement technique is this?

a)

Punishment

b)

Extinction

c)

Negative reinforcement

d)

Positive reinforcement

13.

An employee is motivated by the desire to excel, achieve standards, and succeed. According to McClelland, this reflects:

a)

Need for affiliation

b)

Need for achievement

c)

Need for power

d)

Need for security

14.

A manager enjoys influencing employees and ensuring they act in certain ways. Which McClelland’s need is strongest?

a)

Achievement

b)

Affiliation

c)

Power

d)

Esteem

15.

A worker seeks close friendships at the office and values being accepted by colleagues. Which McClelland’s need is this?

a)

Affiliation

b)

Power

c)

Achievement

d)

Safety

16.

A company sets specific and challenging sales targets. Employees work harder to meet them. Which theory applies?

a)

Goal-setting theory

b)

Expectancy theory

c)

Reinforcement theory

d)

Theory Y

17.

An employee believes her extra effort will lead to high performance, which will result in promotion she values. This reflects:

a)

Instrumentality

b)

Valence

c)

Expectancy

d)

Equity

18.

A worker is confident that if he works hard, he can achieve the performance goals. This is:

a)

Expectancy

b)

Valence

c)

Equity

d)

Hygiene factor

19.

An employee thinks that meeting performance standards will definitely result in receiving a promised reward. This reflects:

a)

Valence

b)

Expectancy

c)

Instrumentality

d)

Equity

20.

A staff member values the promotion offered highly because it aligns with his career goals. This reflects:

a)

Instrumentality

b)

Valence

c)

Expectancy

d)

Extrinsic reward

21.

An employee compares her input–output ratio with colleagues and feels unfairly treated. Which theory explains this?

a)

Expectancy theory

b)

Equity theory

c)

Goal-setting theory

d)

Reinforcement theory

22.

A manager uses bonuses to encourage desirable performance and penalties to reduce poor performance. Which theory applies?

a)

Expectancy theory

b)

Equity theory

c)

Reinforcement theory

d)

Goal-setting theory

23.

A boss congratulates staff after a successful project. Employees feel more motivated. This is an example of:

a)

Positive reinforcement

b)

Negative reinforcement

c)

Extinction

d)

Punishment

24.

Employees feel committed when they are rotated across different roles, learning multiple tasks. Which job design method is applied?

a)

Job enrichment

b)

Job enlargement

c)

Job rotation

d)

Job simplification

25.

A company gives employees more responsibilities and authority over their tasks to increase motivation. This is:

a)

Job simplification

b)

Job rotation

c)

Job enlargement

d)

Job enrichment

26.

A manager reduces tasks into simple, repetitive units to increase efficiency. This approach is:

a)

Job enlargement

b)

Job rotation

c)

Job enrichment

d)

Job simplification

27.

A factory worker is assigned additional similar tasks at the same level of difficulty to reduce boredom. Which approach is this?

a)

Job enrichment

b)

Job enlargement

c)

Job simplification

d)

Job rotation

28.

Employees quit because although salary is fair, the work lacks recognition and advancement opportunities. According to Herzberg, what is missing?

a)

Hygiene factors

b)

Motivators

c)

Safety needs

d)

Extrinsic rewards

29.

A leader punishes poor performance harshly, but employees develop fear and resentment. Which problem of reinforcement is this?

a)

Extinction

b)

Negative stress and side effects

c)

Equity imbalance

d)

Expectancy gap

30.

An employee says, “I work hard only because I believe my manager will keep the promise of a raise.” Which Expectancy Theory element does this illustrate?

a)

Expectancy

b)

Instrumentality

c)

Valence

d)

Motivation force

31.

A manager sets vague and easy goals for employees. As a result, performance does not improve. Which principle is violated?

a)

Goal difficulty and specificity

b)

Reinforcement timing

c)

Expectancy instrumentality

d)

Hygiene factors

32.

A new hire feels unsafe at work because of poor safety procedures. He becomes demotivated. Which Maslow need is unfulfilled?

a)

Safety

b)

Physiological

c)

Social

d)

Esteem

33.

A supervisor gives no feedback, and employees lose interest since good work is ignored. This reflects:

a)

Extinction

b)

Punishment

c)

Negative reinforcement

d)

Equity theory

34.

A manager divides jobs so employees only focus on one small repetitive task, which decreases motivation. This is a disadvantage of:

a)

Job enrichment

b)

Job rotation

c)

Job simplification

d)

Job enlargement

35.

A worker wants to grow and take on new challenges but management does not give opportunities. Which Maslow’s need is frustrated?

a)

Self-actualization

b)

Esteem

c)

Safety

d)

Social

36.

An organization fosters loyalty by giving recognition and advancement opportunities. This reflects:

a)

Motivators

b)

Hygiene factors

c)

Extrinsic rewards

d)

Equity theory

37.

A team member loses motivation after realizing another employee with the same effort gets higher pay. Which theory explains this?

a)

Goal-setting

b)

Expectancy

c)

Equity

d)

Reinforcement

38.

A company offers flexible schedules and job enrichment to improve retention. This addresses:

a)

Motivation through job design

b)

Maslow’s physiological needs

c)

Negative reinforcement

d)

Instrumentality

39.

A manager withdraws recognition for a high performer, leading him to lose interest. Which reinforcement principle is this?

a)

Extinction

b)

Negative reinforcement

c)

Punishment

d)

Positive reinforcement

40.

Employees are more productive when they see clear, specific, and challenging targets. Which theory supports this?

a)

Expectancy theory

b)

Goal-setting theory

c)

Equity theory

d)

Theory X