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WorksheetsChapter 3 Communication Quiz
Total questions: 20
Worksheet time: 40mins
What is the purpose of feedback during communication?
To end the conversation quickly
To communicate that the message was received and understood
To show agreement with the sender
To change the topic
Which of the following is an example of nonverbal communication?
Spoken words
Tone of voice
Written letter
Social media post
Which of the following is NOT part of active listening?
Reflecting the person’s feelings
Making eye contact
Paraphrasing the message
Thinking about what you will say next
Which communication style clearly states wants and needs while respecting others?
Passive
Aggressive
Passive-aggressive
Assertive
What is the benefit of using I-statements?
They make the other person feel guilty
They avoid making accusations and focus on the speaker’s feelings
They allow you to ignore conflict
They let you blame the other person clearly
Which situation shows unhealthy conflict?
Friends disagreeing respectfully and finding a solution
A family calmly compromising about chores
A student yelling, blaming, and refusing to listen during an argument
Two peers working with a mediator to solve a disagreement
Which is the first step in the negotiation process?
Identify solutions both parties can support
Carry out the solution
Identify the cause of the conflict
Evaluate the solution
What does a compromise require?
One side winning completely
Both sides giving in a little
Ignoring the conflict
Asking a mediator to solve it
What is mediation?
Resolving conflict by walking away
A neutral third party helping both sides find a solution
Each side competing until one wins
A student refusing to discuss the issue
If a trained student helps other students resolve a conflict, this is called:
Conflict escalation
Peer mediation
Passive communication
Negotiation
Pressure is best defined as:
A punishment for making bad choices
Motivation to do an activity or take on certain qualities
A health condition caused by stress
A type of communication style
Which of the following is an example of positive peer pressure?
A friend pressuring you to skip class
A classmate encouraging you to join a community service project
Friends teasing you until you vape
Being told you will lose friends if you don’t fit in
Which of the following is an effective nonverbal refusal skill?
Avoiding eye contact
Standing up straight and using a firm voice
Talking quietly and looking away
Laughing and going along with the crowd
If people do not respect your refusal and keep pressuring you, what should you do?
Change your mind
Keep arguing until they stop
Leave the situation
Pretend to agree but not follow through
Which is a safe and respectful strategy when refusing unsafe behaviors?
State your refusal firmly and confidently
Give reasons for your refusal
Suggest an alternative or change the subject
All of the above
What is an example of assertive communication?
Interrupting others to make your point
Expressing your thoughts clearly while listening to others
Ignoring the conversation
Staying silent when you disagree
Which of the following best describes active listening?
Looking away during the conversation
Waiting for your turn to speak
Nodding and summarizing what the speaker said
Thinking about your response while the other person talks
What should you do if a conflict cannot be resolved between two people?
Blame the other person for the issue
Ask a neutral third party to help mediate
Ignore the problem and hope it goes away
Continue arguing until someone gives in
Which of the following actions demonstrates respect during a conversation?
Talking over the other person
Rolling your eyes when someone speaks
Checking your phone while listening
Making eye contact and responding thoughtfully
What is the main goal of using negotiation skills in a conflict?
To avoid talking about the problem
To prove the other person wrong
To find a solution that works for everyone involved
To make sure you get your way
