WorksheetsCommunication Styles and Skills
Total questions: 25
Worksheet time: 13mins
Which type of communication involves giving and receiving information between two or more people?
One-way communication
Two-way communication
Circular communication
Linear communication
What is it called when you use words to communicate your message?
Physical communication
Nonverbal communication
Verbal communication
Written communication
Which communication style is characterized by being overly forceful and violating others' rights?
Passive communication
Assertive communication
Aggressive communication
Passive-aggressive communication
What type of communication includes facial expressions, gestures, and body language?
Written communication
Verbal communication
Digital communication
Nonverbal communication
Which communication style involves expressing opinions confidently while respecting others?
Passive communication
Assertive communication
Aggressive communication
Passive-aggressive communication
Which communication style involves appearing passive but actually showing rudeness by saying one thing but meaning another?
Aggressive communication
Passive-aggressive communication
Assertive communication
Direct communication
Which skill is essential for effective two-way communication?
Speaking loudly
Listening
Writing quickly
Reading fast
What is an "I-message" used for?
Blaming others
Expressing feelings without blame
Avoiding conversation
Making demands
Which is a barrier to effective communication?
Making eye contact
Poor listening skills
Speaking clearly
Using "I-messages"
What shows empathy in communication?
Ignoring others' feelings
Changing the subject
Understanding others' perspectives
Talking over others
Which is an example of passive-aggressive communication?
Directly stating your needs
Saying "fine" when you're upset
Speaking confidently
Expressing anger openly
What is the purpose of nonverbal communication?
To replace verbal communication
To support the spoken message
To confuse others
To avoid conversation
Which communication style is most effective in resolving conflicts?
Passive
Aggressive
Assertive
Passive-aggressive
Which of the following is NOT a barrier to communication?
Listening carefully
Distractions
Poor grammar
Unclear messages
Being an assertive communicator means:
Expressing your thoughts and feelings clearly and respectfully
Avoiding expressing your opinions to prevent conflict
Dominating conversations and not listening to others
Letting others make decisions for you
Which of the following is a sign of active listening?
Looking at your phone
Interrupting the speaker
Leaning in and maintaining eye contact
Thinking about what you’ll say next
What is the main difference between hearing and listening?
Hearing is a physical action; listening is understanding and remembering.
Listening is only about sound; hearing is about feelings.
Hearing always comes after listening.
Listening is louder than hearing.
Which quote best highlights the importance of kind words in communication?
"We were given two ears and one mouth, so we ought to listen twice as much as we speak."
"Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime."
"You are not only responsible for what you say, but also for what you do not say."
"The biggest communication problem is we do not listen to understand. We listen to reply."
Which of the following is an example of nonverbal communication?
Sending a text message
Smiling at someone
Calling a friend
Writing an essay
What can be a barrier caused by technology in communication?
Face-to-face conversation
Misleading punctuation in texting
Listening actively
Speaking clearly
Which communication style is described as shy, quiet, keeping opinions inside, and not standing up for oneself?
Aggressive
Assertive
Passive
Passive-aggressive
A sign of passive-aggressive communication is:
Giving silent treatment
Expressing feelings openly
Directly addressing issues
Using assertive language
Which of the following is NOT a characteristic of assertive communication?
Making eye contact
Being firm and calm
Name calling
Stating messages clearly
When resolving a conflict, why is it important to use “I-messages”?
To blame the other person
To clearly express your own feelings and needs
To avoid talking about your feelings
To win the argument
Which of these is an example of active listening?
Giving feedback to the speaker
Judging the speaker
Checking your phone while listening
Interrupting the speaker
