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Foundations of Business #3

Total questions: 72

Worksheet time: 46mins

Name
Class
Date
1.

Listening skills allow for fuller understanding of the other party.

a)

True

b)

False

2.

Devion is giving a presentation to the class about the importance of healthy eating. The other students are sitting at their desks while he is presenting his topic. Devion's distance in relation to his classmates is known as which of the following?

a)

Proxemics

b)

Chromatics

c)

Kinesics

d)

Chronemics

3.

Which type of writing puts the subject before the verb?

a)

jargon

b)

recalling

c)

passive voice

d)

active voice

4.

In digital communication, the _______ process involves converting information into a symbolic form for transmission.

a)

encoding

b)

decoding

c)

modulation

d)

multiplexing

5.

Writing sentences with a subject and a verb is proper grammar.

a)

True

b)

False

6.

Today's workplaces are hiring employees representing different races, ages, socioeconomic backgrounds, ethnicities, and cultures at a higher rate than any other time in history.

a)

True

b)

False

7.

Which leadership style is used to reduce emotions such as frustration and anger?

a)

Laissez-faire leadership

b)

Authoritarian leadership

c)

Participative leadership

d)

Transformational leadership

8.

What strategy assists individuals in determining and selecting appropriate solutions to their issues, concerns, or needs?

a)

Emotion-Reducing Model

b)

Win-Win Strategy

c)

Problem-Solving Process

d)

Broadening Perspectives Strategy

9.

Which of the following describes why it is important to exercise caution and responsibility when engaging in digital communication, even on personal social media accounts?

a)

It ensures all messages are received instantly

b)

It guarantees that all communications are positive

c)

It allows for complete anonymity in communication

d)

It can have far-reaching consequences on professional life

10.

Which of the prized role models or figures in a culture?

a)

ceremonies

b)

question marks

c)

heroes

d)

rituals

11.

________ is when body language and movements are incorporated into a speech with purpose and intent.

a)

Functional gesturing

b)

Random movement

c)

Monotone delivery

d)

Verbal emphasis

12.

Which of the following presentation styles creates a free-flowing atmosphere which does NOT need to stick to strict rules and structure?

a)

flying blind

b)

geometric

c)

guided

d)

freeform

13.

Coworkers working together on a quality control report sitting next to each other is an example of which of the following?

a)

Proxemics

b)

Chronemics

c)

Kinesics

d)

Chromatics

14.

Alec has completed his article, and it is ready to go live on his website tomorrow at 10:00 a.m. Once the article goes live, it will be in what stage?

a)

Planning

b)

Drafting

c)

Publishing

d)

Retailing

15.

Which of the following is NOT suggested for promoting customer loyalty?

a)

Sending monthly newsletters with updates

b)

Creating a loyalty rewards program

c)

Offering discounts for repeat purchases

d)

Calling to check in on customers daily

16.

Which part of a business letter introduces the sender and main idea?

a)

the body

b)

the letter/memo of transmittal

c)

the appendix

d)

the conclusions/recommendations

17.

Select all of the following which are effective nonverbal communication.

a)

Caring about appearance, Maintaining eye contact, Smiling

b)

Being distracted by other issues instead of the issue at hand

c)

Properly greeting customers upon the first contact

d)

Following up, getting feedback, requesting an appointment, using "I" statements

18.

_______ is a necessary part of the communication process because it communicates to the sender their message has been received and interpreted correctly.

a)

presentation

b)

feedback

c)

explanation

d)

distraction

19.

Which is a tip to follow before participating in a timed writing assignment?

a)

Focus only on the introduction before the deadline

b)

Avoid planning and just start writing

c)

Schedule a set time for each paragraph

d)

Write as quickly as possible without breaks

20.

Which of the following is the best way to ensure an effective community atmosphere for the audience?

a)

Establish a question-and-answer session

b)

Manage the background

c)

Check the lighting of the room

d)

Appoint a chat monitor

21.

Select all of the following which are examples of professional writing.

a)

Outlines

b)

Press release

c)

Time writing assignment

d)

Emails, resumes

22.

Playing word games like crossword puzzles can be a fun way to expand vocabulary for some individuals.

a)

True

b)

False

23.

Mastering teamwork and collaboration requires the skillsets _______ and _______.

a)

Critical thinking skills; interpersonal skills

b)

Technical skills; physical strength

c)

Mathematical skills; artistic skills

d)

Solo working skills; independent decision-making

24.

The body language used to convey meaning and messages is known as:

a)

Kinesics

b)

Paralanguage

c)

Proxemics

d)

Normative survey research

25.

The non-lexical component of communication by speech is called:

a)

Kinesics

b)

Paralanguage

c)

Proxemics

d)

Normative survey research

26.

The study of an individual's perspective of space is referred to as:

a)

Kinesics

b)

Paralanguage

c)

Proxemics

d)

Normative survey research

27.

Which of the following is NOT a part of the customer service cycle?

a)

Customer Loyalty

b)

Employee Respect

c)

Assumptions

d)

Customer service cycle

28.

The acronym used to remember the four primary behavior patterns is:

a)

DIRE

b)

RIDEA

c)

RIDE

d)

RIDEY

29.

_______ benefits can include encouraging the creation of a successful mentorship program.

a)

age diversity

b)

economic disparity

c)

gender equality

d)

cultural homogeneity

30.

_______ is a writing application strategy which allows the writer to catch grammar errors, typos and odd phrases by speaking and listening to their content.

a)

reading out loud

b)

ignoring the content while proofreading

c)

skimming through the text quickly

d)

writing in silence

31.

Which term describes guiding the audience through thought processes and ideas with the goal of changing their way of thinking?

a)

Social awareness

b)

Self-management

c)

Emotional intelligence

d)

Relationship management

32.

What is the term for the atmosphere and presence initiated by the presenter where the audience feels valued and understood?

a)

Vocabulary comprehension

b)

Writing application

c)

Reading comprehension

d)

Listening comprehension

33.

Which term refers to actively involving the audience, presenting information, and regularly requiring feedback?

a)

Instructor

b)

Community

c)

Coach

d)

Freeform

34.

What is the correct response to the statement: "Employees deserve less respect than customers"?

a)

True

b)

False

35.

_______ includes avoiding using slang, metaphors, jargon, idioms or euphemisms.

a)

Adopting a formal tone in writing

b)

Incorporating humor into communication

c)

Eliminating figurative language

d)

Using more descriptive adjectives

36.

Which of the following is the study of an individual's perception and use of space?

a)

Proxemics

b)

Chromatics

c)

Kinesics

d)

Chronemics

37.

_______ requires proper use and understanding of vocabulary, grammar and punctuation to be successful.

a)

verbal communication

b)

listening skills

c)

writing application

d)

reading comprehension

38.

Which of the following would be the best advice to give to someone who wants to improve her dynamics and tone?

a)

Avoid eye contact while speaking

b)

Shout to gain attention

c)

Use a monotone delivery

d)

Speak with a natural rise and fall in her voice

39.

A conclusion reached based on evidence and reasoning is known as:

a)

Noise

b)

Feedback

c)

Receiver

d)

Encoding

40.

The use of words solely by the defined meaning is called:

a)

Encoding

b)

Medium of transmission

c)

Decoding

d)

Feedback

41.

The feeling, opinion, or disproportionate weight in favor of or against something is referred to as:

a)

Inferential

b)

Literal

c)

Bias

d)

Factual

42.

A piece of information known or proved to be true is:

a)

Inferential

b)

Literal

c)

Bias

d)

Factual

43.

Tammy is writing a business letter. She is instructed to tab the date and the closing to the center point before she starts typing. What format is she using?

a)

Modified block

b)

Full block

c)

Semi block

d)

Centered

44.

Select all of the following business letter formats that have margins between 1" and 1.5".

a)

Emails, resumes

b)

Clear and concise

c)

Plan, draft, revise, edit, publish

d)

Block, modified block, semi-block

45.

Which of the following is a list of terms related to preconceived notions?

a)

Opportunity, preconceived, biases, stereotypes, connections

b)

Evaluate, effectiveness, stereotypes, notions

c)

Fill, blanks, word, bank, provided

d)

Identify, main, themes, text

46.

Which of the following are the two types of listening?

a)

Active and Passive

b)

Verbal and Non-verbal

c)

Formal and Informal

d)

Direct and Indirect

47.

In which step of the communication process is the message interpreted and processed?

a)

Responding

b)

Encoding

c)

Decoding

d)

Proofreading

48.

What type of communication aims to get the audience to act or change their behavior or belief?

a)

Motivational

b)

Persuasive

c)

Informative

d)

Story format

49.

Which type of communication provides specific information about products, procedures, rules, and regulations?

a)

Motivational

b)

Persuasive

c)

Informative

d)

Parody

50.

Martin is finishing up his business letter. He should skip how many lines after the closing to leave room for a signature?

a)

Two; address

b)

Four; signature

c)

Three; date

d)

One; subject line

51.

Which of the following is NOT an example of kinetics?

a)

Making Eye Contact

b)

Reading Out Loud

c)

Smiling

d)

Talking

52.

Select all the following roles of an effective professional team.

a)

Implementer

b)

Leader

c)

Writing Application

d)

Establishing a Rapport

e)

Social-Polite

53.

Both ellipses and hyphens are used to indicate pauses.

4 lines
54.

Trait of customers to continue shopping at a certain store for specific items as long as they are satisfied.

4 lines
55.

Idea stating if employees are satisfied they will be more likely to satisfy customers.

4 lines
56.

Is a representation of the six essential steps needed for superior customer service.

4 lines
57.

Communication technique where the receiver provides feedback to confirm what they have heard and to confirm the understanding of all parties.

a)

Active listening

b)

Analytical thinking

c)

Collaboration

d)

Empathy

58.

Allows individuals to make decisions by observing, researching, and deciphering complex ideas.

a)

Active listening

b)

Analytical thinking

c)

Collaboration

d)

Empathy

59.

Encourages individuals to work on, create, and complete projects together.

a)

Active listening

b)

Analytical thinking

c)

Collaboration

d)

Empathy

60.

The ability to understand or feel what another person is feeling or experiencing.

a)

Active listening

b)

Analytical thinking

c)

Collaboration

d)

Empathy

61.

Joey is writing a story which includes a beginning, middle, and end. Which skill is he using?

a)

Primary sources

b)

Critical listening skills

c)

Media literacy skills

d)

Secondary sources

62.

The statement "I wish I had more money so I could go to the movies" is an example of which of the following styles of communication?

a)

Authoritarian

b)

Exclusive

c)

Passive

d)

Aggressive

63.

Which listening comprehension strategy can help remove bias, or prejudice towards or against a topic of discussion, from the equation?

a)

Limiting Judgments

b)

Reading out loud

c)

Discussing what was read

d)

Finding a reading corner

64.

An active listener is an active participant in the communication process.

a)

True

b)

False

65.

What type of language should an informative speech use?

a)

Direct eye contact, using good posture

b)

Concrete and factual information

c)

Personal stories

d)

Emotional and engaging language

66.

Select all of the following which are best practices for presenting digitally.

a)

Identifying and stating the purpose of the presentation

b)

Outlining the major sections

c)

Drafting the content

d)

Being distracted by other issues instead of the issue at hand

67.

Culture is usually passed from one generation to the next.

a)

True

b)

False

68.

Which of the sentences uses brackets correctly?

a)

The teacher said, "they [the students] deserved this award."

b)

The children chose many foods [burgers, french fries, and mac n' cheese] to make for the party.

c)

The teacher said, "[the students] deserved this award."

d)

The children plays with the dog.

69.

Select all of the following ways which ease the purchasing process for customers.

a)

Allows the customer to pay in different forms

b)

Audience identification, topic selection, writing the speech

c)

Convenient hours of operation for the customer

d)

Offering extended warranties, sample products or a money-back guarantee

70.

Participative leadership was found to be the least productive by Lewin.

a)

True

b)

False

71.

Which of the following is a key component of effective communication?

a)

clarification, listener, communicated, asking, explanation

b)

Analyze different methods of asking questions.

c)

Discuss the role of listeners in conversations.

d)

Summarize the key points of effective communication.

72.

Select all the following which occur during the preparation phase.

a)

passion, performance, practice

b)

Allows both to focus on the conversation

c)

Ensuring the tone used is open and nonconfrontational

d)

Anticipating potential audience questions