WorksheetsFoundations of Business #3
Total questions: 72
Worksheet time: 46mins
Listening skills allow for fuller understanding of the other party.
True
False
Devion is giving a presentation to the class about the importance of healthy eating. The other students are sitting at their desks while he is presenting his topic. Devion's distance in relation to his classmates is known as which of the following?
Proxemics
Chromatics
Kinesics
Chronemics
Which type of writing puts the subject before the verb?
jargon
recalling
passive voice
active voice
In digital communication, the _______ process involves converting information into a symbolic form for transmission.
encoding
decoding
modulation
multiplexing
Writing sentences with a subject and a verb is proper grammar.
True
False
Today's workplaces are hiring employees representing different races, ages, socioeconomic backgrounds, ethnicities, and cultures at a higher rate than any other time in history.
True
False
Which leadership style is used to reduce emotions such as frustration and anger?
Laissez-faire leadership
Authoritarian leadership
Participative leadership
Transformational leadership
What strategy assists individuals in determining and selecting appropriate solutions to their issues, concerns, or needs?
Emotion-Reducing Model
Win-Win Strategy
Problem-Solving Process
Broadening Perspectives Strategy
Which of the following describes why it is important to exercise caution and responsibility when engaging in digital communication, even on personal social media accounts?
It ensures all messages are received instantly
It guarantees that all communications are positive
It allows for complete anonymity in communication
It can have far-reaching consequences on professional life
Which of the prized role models or figures in a culture?
ceremonies
question marks
heroes
rituals
________ is when body language and movements are incorporated into a speech with purpose and intent.
Functional gesturing
Random movement
Monotone delivery
Verbal emphasis
Which of the following presentation styles creates a free-flowing atmosphere which does NOT need to stick to strict rules and structure?
flying blind
geometric
guided
freeform
Coworkers working together on a quality control report sitting next to each other is an example of which of the following?
Proxemics
Chronemics
Kinesics
Chromatics
Alec has completed his article, and it is ready to go live on his website tomorrow at 10:00 a.m. Once the article goes live, it will be in what stage?
Planning
Drafting
Publishing
Retailing
Which of the following is NOT suggested for promoting customer loyalty?
Sending monthly newsletters with updates
Creating a loyalty rewards program
Offering discounts for repeat purchases
Calling to check in on customers daily
Which part of a business letter introduces the sender and main idea?
the body
the letter/memo of transmittal
the appendix
the conclusions/recommendations
Select all of the following which are effective nonverbal communication.
Caring about appearance, Maintaining eye contact, Smiling
Being distracted by other issues instead of the issue at hand
Properly greeting customers upon the first contact
Following up, getting feedback, requesting an appointment, using "I" statements
_______ is a necessary part of the communication process because it communicates to the sender their message has been received and interpreted correctly.
presentation
feedback
explanation
distraction
Which is a tip to follow before participating in a timed writing assignment?
Focus only on the introduction before the deadline
Avoid planning and just start writing
Schedule a set time for each paragraph
Write as quickly as possible without breaks
Which of the following is the best way to ensure an effective community atmosphere for the audience?
Establish a question-and-answer session
Manage the background
Check the lighting of the room
Appoint a chat monitor
Select all of the following which are examples of professional writing.
Outlines
Press release
Time writing assignment
Emails, resumes
Playing word games like crossword puzzles can be a fun way to expand vocabulary for some individuals.
True
False
Mastering teamwork and collaboration requires the skillsets _______ and _______.
Critical thinking skills; interpersonal skills
Technical skills; physical strength
Mathematical skills; artistic skills
Solo working skills; independent decision-making
The body language used to convey meaning and messages is known as:
Kinesics
Paralanguage
Proxemics
Normative survey research
The non-lexical component of communication by speech is called:
Kinesics
Paralanguage
Proxemics
Normative survey research
The study of an individual's perspective of space is referred to as:
Kinesics
Paralanguage
Proxemics
Normative survey research
Which of the following is NOT a part of the customer service cycle?
Customer Loyalty
Employee Respect
Assumptions
Customer service cycle
The acronym used to remember the four primary behavior patterns is:
DIRE
RIDEA
RIDE
RIDEY
_______ benefits can include encouraging the creation of a successful mentorship program.
age diversity
economic disparity
gender equality
cultural homogeneity
_______ is a writing application strategy which allows the writer to catch grammar errors, typos and odd phrases by speaking and listening to their content.
reading out loud
ignoring the content while proofreading
skimming through the text quickly
writing in silence
Which term describes guiding the audience through thought processes and ideas with the goal of changing their way of thinking?
Social awareness
Self-management
Emotional intelligence
Relationship management
What is the term for the atmosphere and presence initiated by the presenter where the audience feels valued and understood?
Vocabulary comprehension
Writing application
Reading comprehension
Listening comprehension
Which term refers to actively involving the audience, presenting information, and regularly requiring feedback?
Instructor
Community
Coach
Freeform
What is the correct response to the statement: "Employees deserve less respect than customers"?
True
False
_______ includes avoiding using slang, metaphors, jargon, idioms or euphemisms.
Adopting a formal tone in writing
Incorporating humor into communication
Eliminating figurative language
Using more descriptive adjectives
Which of the following is the study of an individual's perception and use of space?
Proxemics
Chromatics
Kinesics
Chronemics
_______ requires proper use and understanding of vocabulary, grammar and punctuation to be successful.
verbal communication
listening skills
writing application
reading comprehension
Which of the following would be the best advice to give to someone who wants to improve her dynamics and tone?
Avoid eye contact while speaking
Shout to gain attention
Use a monotone delivery
Speak with a natural rise and fall in her voice
A conclusion reached based on evidence and reasoning is known as:
Noise
Feedback
Receiver
Encoding
The use of words solely by the defined meaning is called:
Encoding
Medium of transmission
Decoding
Feedback
The feeling, opinion, or disproportionate weight in favor of or against something is referred to as:
Inferential
Literal
Bias
Factual
A piece of information known or proved to be true is:
Inferential
Literal
Bias
Factual
Tammy is writing a business letter. She is instructed to tab the date and the closing to the center point before she starts typing. What format is she using?
Modified block
Full block
Semi block
Centered
Select all of the following business letter formats that have margins between 1" and 1.5".
Emails, resumes
Clear and concise
Plan, draft, revise, edit, publish
Block, modified block, semi-block
Which of the following is a list of terms related to preconceived notions?
Opportunity, preconceived, biases, stereotypes, connections
Evaluate, effectiveness, stereotypes, notions
Fill, blanks, word, bank, provided
Identify, main, themes, text
Which of the following are the two types of listening?
Active and Passive
Verbal and Non-verbal
Formal and Informal
Direct and Indirect
In which step of the communication process is the message interpreted and processed?
Responding
Encoding
Decoding
Proofreading
What type of communication aims to get the audience to act or change their behavior or belief?
Motivational
Persuasive
Informative
Story format
Which type of communication provides specific information about products, procedures, rules, and regulations?
Motivational
Persuasive
Informative
Parody
Martin is finishing up his business letter. He should skip how many lines after the closing to leave room for a signature?
Two; address
Four; signature
Three; date
One; subject line
Which of the following is NOT an example of kinetics?
Making Eye Contact
Reading Out Loud
Smiling
Talking
Select all the following roles of an effective professional team.
Implementer
Leader
Writing Application
Establishing a Rapport
Social-Polite
Both ellipses and hyphens are used to indicate pauses.
Trait of customers to continue shopping at a certain store for specific items as long as they are satisfied.
Idea stating if employees are satisfied they will be more likely to satisfy customers.
Is a representation of the six essential steps needed for superior customer service.
Communication technique where the receiver provides feedback to confirm what they have heard and to confirm the understanding of all parties.
Active listening
Analytical thinking
Collaboration
Empathy
Allows individuals to make decisions by observing, researching, and deciphering complex ideas.
Active listening
Analytical thinking
Collaboration
Empathy
Encourages individuals to work on, create, and complete projects together.
Active listening
Analytical thinking
Collaboration
Empathy
The ability to understand or feel what another person is feeling or experiencing.
Active listening
Analytical thinking
Collaboration
Empathy
Joey is writing a story which includes a beginning, middle, and end. Which skill is he using?
Primary sources
Critical listening skills
Media literacy skills
Secondary sources
The statement "I wish I had more money so I could go to the movies" is an example of which of the following styles of communication?
Authoritarian
Exclusive
Passive
Aggressive
Which listening comprehension strategy can help remove bias, or prejudice towards or against a topic of discussion, from the equation?
Limiting Judgments
Reading out loud
Discussing what was read
Finding a reading corner
An active listener is an active participant in the communication process.
True
False
What type of language should an informative speech use?
Direct eye contact, using good posture
Concrete and factual information
Personal stories
Emotional and engaging language
Select all of the following which are best practices for presenting digitally.
Identifying and stating the purpose of the presentation
Outlining the major sections
Drafting the content
Being distracted by other issues instead of the issue at hand
Culture is usually passed from one generation to the next.
True
False
Which of the sentences uses brackets correctly?
The teacher said, "they [the students] deserved this award."
The children chose many foods [burgers, french fries, and mac n' cheese] to make for the party.
The teacher said, "[the students] deserved this award."
The children plays with the dog.
Select all of the following ways which ease the purchasing process for customers.
Allows the customer to pay in different forms
Audience identification, topic selection, writing the speech
Convenient hours of operation for the customer
Offering extended warranties, sample products or a money-back guarantee
Participative leadership was found to be the least productive by Lewin.
True
False
Which of the following is a key component of effective communication?
clarification, listener, communicated, asking, explanation
Analyze different methods of asking questions.
Discuss the role of listeners in conversations.
Summarize the key points of effective communication.
Select all the following which occur during the preparation phase.
passion, performance, practice
Allows both to focus on the conversation
Ensuring the tone used is open and nonconfrontational
Anticipating potential audience questions
