WorksheetsH&C providers 1.1.1
Total questions: 30
Worksheet time: 15mins
What food service is normally for occasions where people are seated at long tables e.g. weddings or award ceremonies? Needs skilled staff?
Banquet
Buffet
Cafeteria
Fast food
What is the main difference between a hostel and a hotel?
Hostels are low budget and have shared bedrooms and shared facilities. Hotels can suit all budgets and do not have shared rooms.
Hostels are always more expensive than hotels and have private pools.
Hotels only allow group bookings, while hostels only allow solo travelers.
Hostels provide room service and private bathrooms in every room, unlike hotels.
The importance of standards and ratings in personal food service is:
to ensure quality, safety, and consistency in food service
to increase the cost of food service
to limit the variety of food options available
to make food service more complicated
Where is transport catering used?
Planes
Cruise ships
Trains
Coaches
Hot food served in transport catering may need reheating.
True
False
Why do meals need to be planned carefully in transport catering?
Meals need to be planned carefully because transport facilities are limited.
Meals need to be planned carefully because food is always available in abundance.
Meals need to be planned carefully because passengers prefer to skip meals.
Meals need to be planned carefully because transport catering is not affected by time constraints.
Fill in the blank: Transport catering needs to cater for a variety of ____ needs.
dietary
financial
mechanical
seasonal
Vending machines offer a ______ range of food.
limited
wide
extensive
unusual
True or False: The quality of food from vending machines is generally great.
True
False
Does a vending machine need catering staff?
No, but it needs a team of people who maintain and restock.
Yes, it requires a full catering staff.
Only if it serves hot meals.
Yes, for cleaning and serving customers.
What is the term for food delivered to your room in a hotel?
Table service
Room service
Transport catering
Food delivery
Which of the following is a type of personal service?
Room service
Table service
Silver service
Buffet
A disadvantage with take away food that is delivered to your home is:
It may not be as fresh as food eaten at the restaurant.
It is always cheaper than dining in.
It is always healthier than home-cooked meals.
It is always delivered instantly.
Select two catering services suitable for a leisure centre.
Buffet and snack bar
Fast food and fine dining
Café and takeaway
Street food and pub
Challenge: Suggest 2 catering services suitable for a leisure centre.
Counter (café) or vending machine
Bookstore or library
Clothing store or shoe shop
Pharmacy or clinic
Which of the following organizations are known for reviewing and rating hospitality and catering businesses?
Michelin
AA
TripAdvisor
All of the above
Reviews from organizations like Michelin, AA, and TripAdvisor can impact a hospitality or catering business in which of the following ways?
They can influence customer perceptions and business reputation.
They guarantee increased profits regardless of service quality.
They have no effect on customer choices or business success.
They only impact the menu selection in restaurants.
What are the benefits of ratings?
Reviews can make or break a business
Reviews and ratings generate publicity
Customers might come from further away to dine or stay
Customers can identify less favourable establishments to avoid
All of the above
Reviews and ratings generate publicity and awards get you in the press!
True
False
According to the Michelin Guide, what does three stars (✽✽✽) signify for a restaurant?
Outstanding cuisine, worth a special journey
Excellent cooking, worth a detour
A very good restaurant in its category
It is important for the inspectors to be anonymous because:
it helps them remain unbiased and prevents influence from others.
it allows them to avoid doing their job.
it makes the inspection process slower.
it ensures they are easily recognized by everyone.
The Michelin guide is a prestigious restaurant rating system. How many stars can a restaurant receive in the Michelin guide?
Up to 3 stars
Up to 5 stars
Up to 4 stars
Up to 2 stars
What does the AA award rosettes for?
Food
Hotel stays
What does the AA award stars for?
Hotels
Restaurants
Which of the following is a requirement for a 5-star hotel according to the AA?
Open all year
Reception area
Multilingual receptionists
Facilities such as spa or pool
A Gueridon food service is
Where food is plated in the kitchen
Where food is served at the table
Where food is cooked at the table
What type of food service is 'silver service'
Personal
Table
Counter
What does 'subsidised' mean
Food is provided to workers for free
Employers pay towards staff meals to make it cheaper for them
Employers discount the food
Workers pay extra for lunch
What is non residential non commercial
Meals on wheels
Hospital
Army
Cafe
What are the 3 types of buffet service
Fork, plate, finger
Fork, spoon, finger
Fork, finger, sit down
Fork, sit down, spoon
